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March 2024 by Efrain Aceves
Rarely, I wrote a review. I am long time. member and use this gym frequently. Today I had the worst experience. at any gym . The staff (trainer), was racist and rude. Maintenance for broken machines (stairmaster) is slow and this is frustrating staff has no idea when a machine will be fixed. The machines are gross and not cleaned properly. The Saturday, March 31, I got there at 7 am (opening time) and by the time I left (7:40 am) no staff had arrived to open the doors .Terriblo
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March 2024 by Jason J
Planet Fitness is supposed to be open 24/7… This location is NOT 24/7. This club advertises 24/5 on the door but it’s not even that anymore. They close 9PM on Friday, and 7PM on Saturday & Sunday. This club is open 24/4. It really bothers me that I have extra time Friday - Sunday during the evenings to exercise, but I can’t because my 24/7 club is closed. I should be getting a discount on my membership due to getting shortchanged on the operating hours! The new club in Lake Stevens is open 24/7, so it might be time to change my home club! I would encourage everyone to boycott and take your business elsewhere until they fix the hours and get in line with the PF standard.
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March 2024 by Jordan Carrell
This location won't let you cancel online, via the app, or even over the phone. You have to write them a letter lol what is this 1950? Would give zero stars for this awful business practice. Claimed to have a price that seems to have magically doubled from the agreed terms as well. Run, don't walk, away from this shady business.
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March 2024 by Troy Haga
Very nice facility with state of the art equipment. Very clean and organized. Great environment to be healthy!
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March 2024 by Rabina D C Thapa
Nice and affordable place to go.
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February 2024 by Tyler Voyles
Typically short on staff. Today I got there at 7 am (opening time) and by the time I left (7:40 am) no staff had arrived to open the doors. Please hire more workers especially for weekends
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February 2024 by Samantha Smith
Great place to workout and relax
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February 2024 by ty hawn
They totally suck! Think twice before you join seriously!!!!! Go in and experience the suck but don’t judge. Call and ask questions that will help with an assessment of the business professionalism, it also telegraphs to the conduct of the business once you join. Hope this helps you in your evaluation and decision making process!
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February 2024 by Elena Sera Jose
Good gym, although on weekends around 5 pm there is no staff at the desk. They must be short staffed... I often see people standing waiting for staff to show up .
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February 2024 by Loree Good
I walked in the the Marysville facility,I asked for a tour and was told to wait the two people behind the counter were quite young adults, and they procrastinated talking between each other about who was gonna have to do. the tour it was kind of awkward.I waited for about five minutes and then they decided which one was going to give me the tour the young women ended having too give me the tour she gave me an incomplete tour of the gym, I was gonna sign up with her and then she said I could do it online gave me a website told me to make sure I request Marysville.I came home and I still haven’t done signed up, if she had taken the time to direct me, with my phone and walked me through the sign up process I may be a member, but it didn’t seems to be the gyms process they give tours and send you home to sign up on line. I wasn’t impressed and I haven’t signed up but I have taken time to do a review.I was impressed with the equipment and what the gym had to offer but I have yet to sign up and she wanted me to make sure that I chose Marysville as the primary, but she was clear the Marysville facility did not offer 24 hours service for any of the packages but other facilities did offer 24 hour service 7 days a week, so I will be sure to join a facility that does offer 24 hour service 7 days a week and not just selected days as my primary gym and I will use Marysville if I choose to join as a alternative.I will join a gym this coming week, just need to find the right one for me.Again the gym looked nice, I didn’t get a tour of the bathroom, or even know if they have an aerobic room.The parking is okay, tight spots.Both employees seemed friendly just not interested in giving a tour at the moment I walked in. They might enjoy the job but they did make me feel like I was imposing on their conversation when I walked in asking for a tour, they both reminded me of a deer with headlight. ??♀️?♀️
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February 2024 by Powdertrax
Since Lake Stevens now has a PF, I was contemplating joining but before I went that far I thought I’d do a quick web search on all of the reviews on PF in Snohomish county. And as I expected countless remarks on filthy showers/restrooms, impossible to cancel memberships, understaffed (to clean looker rooms) and faulty equipment. I was a previous customer to the other Lake Stevens gym Team Fitness, and canceled my membership due to lack of cleanliness. I used to do my cardio first thing in the morning before work so showering was a must. On one occasion I stepped into the shower (never without flipflops) and there was a pair of underwear hanging from the shower head, so I went into the next shower where it looked like someone blew their bloody nose all over the shower wall, so I was forced to use the handy cap shower. So Planet Fitness you will not get my business, I guess you get what you get for $10 a month.
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February 2024 by Marie Garcia
Maintenance person was very rude
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February 2024 by James Bond
The location is always clean and friendly!
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January 2024 by Mike Brown
Great equipment, services and facility
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January 2024 by jesse climaco
Real bad staff,unprofessional customer service, uneducated approach...they seems to make their own rules...one of them i saw training customer and claimed hes also the manager. He like to intimidate the customers, and i think he is not even qualified trainer...i told my crew to stop using this facility in marysville ..we are moving to the one next block up..
