KeyBank, a local banking institution, has received mixed reviews from its customers. The Marysville branch is praised for its welcoming and friendly staff, who make customers feel valued and comfortable. Employees like Luke and Mariana are highlighted for their professionalism, compassion, and ability to resolve customer issues efficiently. However, some customers have had negative experiences, reporting a lack of follow-through and unhelpful staff at the Marysville and Everett locations. The management has also been criticized for their handling of frustrated customers. Overall, KeyBank's performance seems to vary across its different branches, with the Marysville location receiving more positive feedback than the others.
Been a member for 20+ years been good today i turned in $ 600+ rolled change went smooth an easy !!!
December 2025
I called ahead and they stayed after closing to help me. Very nice staff.
March 2025
I have always been impressed with the Customer Service I receive from Luke. He's extremely Professional, very Compassionate in his work. Always makes my Day. Thank You Tommy Smith
