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October 2023 by Joshua McInturff
Closed.... as usual.
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September 2023 by Tyler Scoville
Just walked in for a box of screws and thought might as well throw a pair of gloves in too. I asked for the price of the items and got a total instead for everything. Not thinking I slid the card. Realized they charged me $32 for a pair of gloves and $16 for shipping and handling when I walked in and bought something from their shelf. Why are you trying to slide that S&H to an in store customer. This place is a joke
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August 2023 by Larianne Stephens
Worst customer service I've ever had will not ever go back to this store.
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December 2022 by kenney bennett
I have been buying from this store for just about 20 years, and they changed management. I have found their reps to be uninformed and unprofessional, except for the young lady that works there, she was very helpful. Literally any time I go in and ask about a part the first words out fo their mouth is we don't carry that. They just want to get rid of you, and they make you feel like your bothering them. I can say I will never bother them again. Maybe fastenal corporate will see this and make some changes
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December 2022 by Leroy Jackson
Been shopping here for several years. The service has dropped drastically. I will be switching vendors as soon as possible. Manager told me I don’t spend enough to matter!!!! Ok then?
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December 2021 by Mark Schrier
I was looking for an exact replacement bolt and the guy at the counter took me to a couple different aisles until we found what I was looking for in a reasonable count package. Friendly, helpful service.
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December 2020 by Mark
Felt like I was a major inconvenience for coming in. Apparently this guy must be the owner because anyone else would be fired. I was greeted by “What do you want.” Followed by “You won’t find that there.”After spending 20 minutes finding what I needed and going to the cash register I was told they could take cards because their internet is down. They grabbed the items away like I was going to steal them. I thought I would give them a shot but it’s back to Wurth, a bit more expensive but the service is great and they deliver.
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December 2019 by Fubu The Rat Terrier
Customer Service Blows! They don't greet you with any kind of decency. They made me feel like I was inconveniencing them to ask for some help. As a general contractor and owning my own business I will not come back.
