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June 2024 by Greg Thode
I would give the person that helped us a five, but cricket in general a one star review. My mom signed up for cricket out of the Northgate office, and I was there to help her and the lady completely lied to us. We ended up going to the most convenient location to cancel the service as nothing. The lady promised us, my mom was actually true. The guy in the north end at this location, though was extremely helpful and knowledgeable and again, I would give him a five star review. Needs to work on training people, even to give a fake smile or even pretend that they’re interested.
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June 2024 by Angel Pettit
As soon as I came into the store, the employee told me that he was going to finish helping some other customers and then go on his lunch break, so I should come back in 1.5 hours! I left and went to another location and had amazing service.
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November 2023 by Colin
Pathetic. The guy in there, Martin I think his name was, simply can't be bothered to do his job. After asking his manager 4 times how to activate a phone he gave up and went dead eyed like the way a computer freezes. All I wanted was to add a line to my account and get a SIM, he suggested I go to another store because he couldn't do it. I went to Walmart and got a Cricket SIM and got it running myself in minutes. I was able to do his job better than he was able. Seriously, pathetic.
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October 2023 by Alejandro Alba
It was my first time buying at cricket and Mr. Efrain gave me very good attention, excellent service, and for everything he was super friendly
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October 2023 by Carmen Huerta
The service was amazing. If you need someone to solve your upgrade issues, Just ask for Efrain.
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October 2023 by Job Soriano
Went in to get a line activated and Efrain did all the magic in 5 minutes! He rocks!!
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October 2023 by Agustin Tellez
Incredible service. Efrain is a techie rock star!
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October 2023 by Zachary “Bumpadump” Blunck
Efrain was a huge help and solved my issue quickly and was very nice
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September 2023 by Janelle Schneider
I went into the store having connection problems and Efrain was super helpful and solved it all. Thanks
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September 2023 by Polly Gray
Bad customer serviceNo help getting new phone as screen is crackedGot transferred to the wrong agentVeryA complete cluster freakus. V r r
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July 2023 by craig leonard
Very knowledgeable staff
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July 2023 by Brian Severinson
Great customer service.
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April 2023 by Hannah S
Came in with my husband yesterday to switch over from Metro. Genesis assisted us and was extremely helpful and kind throughout the process. Give them a raise, it's most definitely deserved. :)
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April 2023 by Eden Rodriguez
Efrain was very helpful and made my experience super quick and easy
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February 2023 by Anita J
Absolutely F A N T A S T I C SERVICE from Angelese. Top notch assistance. She was patient and perceptive when I told her I was hard of hearing.She certainly did an excellent job telling me what I needed to ask Straight Talk customer service reps when I got through. Straight Talk just ran me through the wringer, first saying they would stop my service after verifying my cellphone number I have had with them for the past 13 years as mine. When they closed my account then they couldn't verify that number had ever been associated with me. I was and always have been their customer with that number. I explained to the c.s.reps in the Philippines and in India, but with no help. They just couldn't verify my number as mine, even though they had in the beginning.I've spent thousands of dollars on Straight Talk. They couldn't fix any of their issues. Not access to my phone number, not my verification, not my phone that hadn't worked in almost two months. I am beyond thankful I changed carriers! Even though I couldn't bring my old number, I didn't care at this point! PLEASE transfer to Cricket if you are thinking about changing your service.I went there for the free cellphone service via the Government assistance program. If you receive food stamps or other such benefits, you might qualify. Angelese is willing to help. What a good experience with a wireless store! There is an activation fee of around 30.00 dollars but it is well worth it!! Just the one-time start up and then there is no charge unless circumstances change.God bless Cricket wireless team in Marysville!!
