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March 2024 by iamkazzam
Ever since that former Victoria's secret money grubbing ferengie of a CEO took over their main goal is pushing predatory credit cards on to their clients. Despite all the corporate penny pinching this store has incredibly helpful and knowledgeable staff.
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November 2023 by Nancy Chaney
They have good stuff!
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September 2023 by Miranda Wheeler
If I could give negative stars for customer service I would. On 9/23/23 I stopped by the Marysville Cosmo Prof to pick up some things and there was a sign on the door that said employee was on lunch and would be back in 30 minutes but to call if needed. I decided to call because the time was not posted of when they would be back so I was curious if I would be able to catch the employee in time before I had to leave myself. So I called and asked what time they would be back. Without hesitation your employee very rudely said " I GUESS I WONT BE GETTING LUNCH TODAY" and hung up the phone. So I called back and said that wasn't what I was asking her and I would like to speak to a manager and before I could finish your employee hung up again. I called again and no answer. I work in customer service myself and I am absolutely blown away as I did nothing but call a number which is what the sign said to do.. I wanted whoever is in charge to be aware and hope that she doesn't treat others this poorly again.
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July 2022 by Jessica Hernandez (La Divas Queen)
Great costumer service!!!
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June 2022 by brooke reed
Alisa is the best!!! So helpful. You don't find customer service that great very often nowadays!
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May 2021 by James Erickson
They have the supplies that you need. Friendly and helpful.
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February 2021 by Rebecca Bartlett
Fun store !
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October 2020 by Rebecca Davis (Buggy)
I came in last week and bought a shampoo, a conditioner, some styling product and a nail polish. I was never told that anything was not able to returned, there are no signs saying anything about items not allowed to be returned. I went in just now to return the conditioner, the styling product and the nail polish. I didn't open anything, just decided the products weren't exactly what I wanted and the nail polish looked COMPLETELY different outside the store. So i grabbed a different conditioner and went to return my items. Apparently they don't return clearance items, the product was clearance, or nail polish because of COVID. I would NOT in any way be upset, EXCEPT I wasn't told ANY of these things were not able to be returned. I used to love coming here, but no longer. Also, a LOT, like almost every bottle, of nail polish is either completely separated or looks like a lump of concrete, telling me they are old. The receipt doesn't say anything about items that are not returnable. VERY, VERY disappointed to say the least. That's almost $20, that's a lot to lose, i totally feel like this was deceitful.
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October 2020 by Jennifer Turk
Very helpful staff. Thank you for working your butts off for our hair!
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October 2020 by sarah diaz
Was not happy with my experience here. The treatment I recieved was so poor that I won't ever step foot in here again. I understand they have return policies, but when you are told different things multiple times from the same girls and then you're treated like you are making things up is not okay. I'm in customer service enough to know that it doesn't take much to be understanding and kind to your customers. There are ways to handle situations, but gossiping, dirty looks and treating customer's poorly is not the way to do it.
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September 2020 by Rebecca Davis
I came in last week and bought a shampoo, a conditioner, some styling product and a nail polish. I was never told that anything was not able to returned, there are no signs saying anything about items not allowed to be returned. I went in just now to return the conditioner, the styling product and the nail polish. I didn't open anything, just decided the products weren't exactly what I wanted and the nail polish looked COMPLETELY different outside the store. So i grabbed a different conditioner and went to return my items. Apparently they don't return clearance items, the product was clearance, or nail polish because of COVID. I would NOT in any way be upset, EXCEPT I wasn't told ANY of these things were not able to be returned. I used to love coming here, but no longer. Also, a LOT, like almost every bottle, of nail polish is either completely separated or looks like a lump of concrete, telling me they are old. The receipt doesn't say anything about items that are not returnable. VERY, VERY disappointed to say the least. That's almost $20, that's a lot to lose, i totally feel like this was deceitful.
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September 2020 by Bea Dazzle
So glad they are back,it's more fun to shop in the store
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June 2020 by Jennifer Chapman
Very helpful staff. Thank you for working your butts off for our hair!
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December 2019 by H Engstrom
A handy place for a hairstylist, but runs out of certain product regularly and isn't restocked promptly when there is a special sale. Wish there was one located in the target Marysville area or had cheaper shipping online.
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December 2019 by emerald_city _seller
Love this store and the staff always remembers me. They are so kind and helpful!
