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February 2024 by Alison W.
Absolutely horrendous experience with their pharmacist, Sovit. Never have felt so judged and talked down to as a healthcare provider. They have no compassion towards patients with substance use disorders and would not come to a compromise on anything. Do not come here. I have submitted a complaint on their website three days ago, and called the customer service line for follow up, and have heard nothing back.
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January 2024 by Shawn J.
Zero starts for this pharmacy would be to good. I have been going there for 15+ years. Ever since Rite Aid bought them it keeps getting worse and worse. Today was the last time ever. Their customer service sucks, nobody cares, and they constantly lie about how long it will take to fill. This isn't just a one time occurrence, it is every time. I live about 5min away and went there this morning to drop off and get told they need my ID to just drop off, which I didn't have on me. They say it's a new policy. I go home get my ID and I see a note on the window that states coming soon new policy that you must show ID when picking UP, not dropping off. The punk working the drive through is a complete smart ass and should be fired. Rite Aid SUCKS, no wonder they are in bankruptcy! Update, just picked up my prescription and they didn't even check my ID like the new policy states. What an absolute joke!
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December 2023 by Craig Stephen Powell
These employees are awesome. Great people serving our neighborhood. Im so greatful.
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December 2023 by Rachel Ann Hodson
The store is well stocked and has good hours.The pharmacy makes me crazy! They consistently text that our Rx's are ready and then we show up even hours or days later and get told they're still working on it. Bro you texted me!The technicians are so uncaring & the pharmacists couldn't care less about patients.
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December 2023 by Andre
Bartell makes inflation look cheap. Unbelievable how prices here are upwards of 200% that of a competitor.Nice store but, I felt robbed last time so unfortunately returned my items & spent 1/2 at Winco.....ok edit to 3 stars. Their post seasonal stuff is priced ridiculously low.
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November 2023 by JD B.
They used to be better before being bought out by the incompetents who are now filing for bankruptcy. The prices are outrageous but my real gripe is with the pharmacy. They're supposed to be able to handle prescriptions for VA patients. The complete incompetence has me wishing the Bartell family would take it back. Oh yeah, This happened on Veteran's Day.
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November 2023 by Victoria Venditto
Lost my business after 6 years. Their refill system is outdated and inconsistent, the pharmacy staff is very rude, and they are ALWAYS understaffed there. Employees are clearly unhappy and it shows in their service.
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October 2023 by Travis E.
Bartell used to be a great pharmacy. They have become very slow and unreliable ever since Rite Aid bought Bartell. Their app and website doesn't work half of the time when you request a refill. My last prescription took 5 days to fill from the time I requested it. I feel bad for the people that do work in their pharmacy because they are severely understaffed and mismanaged. I want my locally owned reliable pharmacy back. Unfortunately this Bartell continues to get worse as time goes by. I'm looking for a new pharmacy if anyone has recommendations.
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October 2023 by Jordyn Foster
Pharmacy hours should be updated so that people don’t drive there at 8 to pick up prescriptions just for the pharmacy to not actually open until 9 am.
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October 2023 by Doniven G
They say come back in an hour to pick up the prescription. So I go back and then they say it’s at a completely different pharmacy. Don’t know why they couldn’t tell me that in the beginning and not waste 2 hours. If you want to waste you’re time go here.
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October 2023 by Hot P.
in person the floor employees and cashiers are lovely. the pharmacy however is another story. they never answer the phone or respond to calls, and we usually wind up having to visit the location in order to gain assistance. the pharm staff hardly acknowledge me when I am physically in front of them, either. I enjoy how close the store is to my neighborhood but it is frustrating especially when my medication is necessary in order for me to maintain a happy and healthy way of living.
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October 2023 by Chloe Horner
The store is good, they have a good selection and generally good service. The pharmacy is the worst. I have given them so many chances but unfortunantly will have to take my business back to Walgreens. Their app is useless, their "pay and go" text option never works, 80% of the pharmacy employees I have interacted with have been less than pleasant, and overall it's just a pain that I am no longer willing to deal with. Additionally, they really need to update their hours on Google. The store hours are accurate, but the pharmacy hours are off which resulted in me showing up at 8, assuming the pharmacy was open, just to be told to go away. In this day and age, businesses have no excuse for not being adept at using technology.
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July 2023 by Thomas Ray IV
Absolutely horrible...where do I begin?? Called and said a med was ready...went there, not only not ready,they didn't have in stock. Since rite aid bought them they're terrible.
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July 2023 by Richard Fuller
Another great Bartell with a busy parking lot. At least there are designated spots just for Bartell customers
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July 2023 by Positive Outlook
Slow on filling meds, and also have meds sitting all ready and don't seem to be in a hurry to find it for you. Annoying. Never again. NOT professional. Need more training there. Our lives are depending on it.