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November 2023 by R B
My husband went to open an account and the branch manager Natalie was blatantly racist. He is an African immigrant. Sufficient to open an account there is an ID, including a foreign passport, AND a social security number.First she denied him because his visa isn't signed so that wasn't an acceptable ID. Poor Natalie has never left the country as visa DO NOT get signed. The visa is inside his passport and when they pointed out the biometrics page in his passport she still denied it and said that his foreign passport wasn't an acceptable form of ID. Apparently it's acceptable enough to enter the country and get employed but not enough for RACIST and BIAS Natalie who wouldn't even attempt to open an account. She had her mind set that she was going to deny this BLACK man an account. As soon as she saw his foreign passport she was hellbent on denying him an account. She wouldn't let the person accompanying him help him answer the questions although she was hard for him to understand so he brought help.Then she interrogated the person with him about their own account they have there which was completely inappropriate.I was not able to be present but asked to speak to her and she refused to speak with me and told me I could call. I called and spoke to operations support who told me that he ABSOLUTELY could open an account with a foreign passport and Social Security card and nothing else. I then stopped into the Silverlake Office and spoke to two nice gentlemen who told me that a foreign passport absolutely was an acceptable form of ID.It's almost 2024, wake up Natalie.
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September 2023 by Becky Snape
So, Global isn't open on Saturdays??? I've been with Alaska USA for over 10 years. You merge and the weekend hours go away? smh
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July 2023 by Cesar F.
They never have tellers available, every time I go there I have to wait in line more than 30 minutes. Not recommend bank branch.
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March 2022 by Ice'Shay P.
I love ALASKA USA, however, Eddu at the Marysville location is a NIGHTMARE. I've had issues with him multiple times! When I say I want all of the money in my account I don't mean leave $5 in there when I have to pay mortgage or daycare. Today I asked to reopen my account with another teller and he tells me I already have a savings. The f? Not my question and not my question to YOU. Then you want to tell the teller you authorize the withdraw on my sons account like it's not in my name anyways!? All I was asking was to reopen my checking and deposit 5, none of which was addressed just a million questions about things irrelevant! I don't understand why he makes everything a battle! I didn't even go to him because of his past attitudes and encounters yet here he was in my business again.
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August 2021 by David P
Alaska USA Federal credit Unionis among the very best of the credit unionsthis is one of three Federal credit Unions I have belonged to over the years and they go the extra mile.
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March 2021 by V R.
So I joined Alaska USA Federal Credit Union specifically so that I would have access to the bank after hours and on weekends so that i could conduct my banking transactions after working hours. Now since covid-19, they are reducing hours. Why? Banking hasn't stopped this whole time (neither has my job). I am seriously considering closing the account and moving on. I may as well go to another banking place like BECU. At least THEY will accept a credit card payment via their ATM's so I won't acrue late fees and ruin my credit rating.
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October 2019 by Anthony Whitmire
Their stated hours on google are wrong. They are not open on sundays as stated.
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April 2019 by Dani V.
I love this credit union because the staff is so friendly and they have accommodating hours of operation. I really appreciate the convenience they offer along with friendly member service. So glad to have a branch close by!
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May 2017 by barbi rizza
I will never go anywhere else for my banking needs...everyone at Alaska USA truly cares about their customers. You guys rock :)
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May 2017 by Cindy Scillo
The employees at this branch are always friendly and helpful. I appreciate the convenient hours!
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January 2016 by Aaron Lindoff
Oh 24 hrs,sweet a** sweet