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October 2023 by GmaCat F.
This review concerns only the lack of access. Although this is a physical therapy practice, the entrance door is not ADA compliant. Accessibility is quite difficult for anyone using a walker or wheelchair. This seems like it should be illegal.
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September 2021 by Sreenivas Kilari
I have to give zero rating due to their billing department and costs of evolutions.Their costs are too high. For my low complex evolution they billed with two cpt codes whose charges are 5($32 vs $168) times high, 2.3($88 vs $207) times high than national average.I don’t dare to visit them again.
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September 2021 by Francis Massart
Very good, everyone is there to help you.
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February 2020 by Karen Harvey
I thought my arm would never be able to move as it did before rotator cuff surgery. Physical therapy helped a little bit, but I'm back where I started. I never should have lifted weights in therapy.
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June 2019 by Tatiana Proctor
We love this place. It's a new clinic with great equipment. We always got seen by doctors. When waiting line is too long they tell you when you can get back so you can go to do something instead of sitting in the waiting room.
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October 2018 by Mary S.
***Know Before You Go*** You will be asked to provide your Social Security Number. If you don't give your social security number, the most valuable information of your identity, you will be charged $80 per visit! This office wants your Social Security Number so it can better track you down if you don't pay your bill. Many security breaches occur in the health care industry, where medical records enjoy a long shelf life. "Our AMA policy is to discourage the use of Social Security numbers to identify insureds, patients, and physicians, except in those situations where the use of these numbers is required by law and/or regulation," the American Medical Association states on its website. Follow up: still have not seen a refund of the $80 on my credit card. It has been 2 weeks since my insurance paid there portion. I called and they told me "The check is in the mail". To bad there is a NO STAR Review, had to leave a 1 star review.
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March 2017 by Rebecca Pearce
Left me tricked and humiliated. I was referred by my doctor for an injury sustained in lifting something awkwardly. The technician asked if I had been in a car accident, it happened that a few weeks before the incident lifting I had been lightly rear ended in stop and go traffic. The tech decided to ignore the doc referral and treat me for a car accident I was not injured in. This made it so I had to pay out of pocket for something that should have been covered by my health insurance. The staff made sure to call me a liar and a fraud loudly through the waiting room as I payed the full fee out of pocket for a service I did not want or need. Awful experience, but it lead me to Maple Valley Physical Therapy were they treated me based on what I was referred for and I had a wonderful experience!
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January 2017 by Amy Roberts
Kalen is amazing! This is my second time going through physical therapy for my shoulder. I have more movement in my shoulder then I have had in years. Only half way through my treatment and feeling great.
