-
May 2024 by Jennifer A.
0 . WORST vet experience of 15+yrs I've had. Definitely NOT recommended. Try at your own risk. In their appt pre care they suggested bringing your pets blanket and treats for comfort. I did so. When the vet came in to introduce herself to my pet he had his treat while laying next to me on his blanket. I mentioned he has his treat and she said "that's okay." First time meeting each other she walks up to my pet and starts petting him immediately, checked his heart then reaches towards his mouth with the treat still in his mouth. She puts both hands up and he turns away from her from distrust and swallows the treat! She says now she was worried it could puncture through, will need surgery at my expense because they were persistent to say it wasn't their fault and "I wasn't the one that gave him the treat." They refused any accountability and by "they" I mean the manager I spoke my concerns with on the phone. She agreed it wasn't her employee's fault, yet wasn't even in the treatment room to begin with. This could have been prevented when I mentioned he had the bone before she even introduced and started examining my pet. Concerned of the surgery, puncture and possible internal bleeding they mentioned I was furious. Transferring blame, showing zero sympathy and accountability isn't the way to treat your patient or guardian of the patient let alone a customer in general. Everyone knows that internal bleeding can lead to the death of anyone's pet! I asked why she said "it's okay" and to have me take the bone from him in the first place when I first mentioned he had it? Instead of being understanding and taking accountability they blamed me as the parent when at the time of the incident, my pet was under the hands of the Vet at that point. Unprofessional, lack of customer service, support, accountability, knowledge, poor judgment and approach with the team and Vet here. The perfect recipe to surgery, thousands of dollars spent, tragedy and loss of your pet. BE CAREFUL.
-
April 2024 by Tammie A.
Worse place every we brought our bunny there then they tell us to pick her up we do and pay and not even a hour latter she passed away. They did nothing but wanted our 500.00 shame on you The phone person was so rude .....
-
April 2024 by Keyana A.
Extremely disappointed with my service here after thinking I was choosing a great new vet. My bunny was seen here yesterday as an emergency drop off. She was given meds an IV which was about $400. Hours later my bunny bled out and died. When I called the vet they did not seem to care about my situation. I just don't understand how I was a paying client yesterday and today they can't even ask the vet to give me any explanation on what happened to my rabbits. I spoke with Tracy and was very transparently annoyed with my questioning about having to pay to get my bunny cremated , not to take home but with the bunch they cremated together and spread at a tree. I expressed concern because I just dropped $400 and have medicine I can't even use now. I just really hope to find a vet that cares because this isn't the place.
-
December 2023 by Sarah N.
Absolutely AMAZING veterinarian practice... kind and caring. However, WILDLY overpriced. It should never be upwards of $300-400 for an annual exam and 2 vaccinations. Love the staff, hate the pricing.
-
June 2023 by Abby M.
It was amazing experience everyone in the clinic is friendly and professional. Dr. Tate is very experience, professional and friendly. I appreciate that he took the time to explain diagnosis and answering my questions. I loved they updated me with a pic for my pet. I am pleased with the service, so I will make an appointment for my other cat soon!
-
April 2023 by Kelly N.
Wilderness Animal Hospital is THE best! From the fabulous front desk staff to the techs and doctors. I have a zoo at home (or so it feels!) and they take incredible care of all of my pets from regular primary care appointments to emergency needs. Thank you for always taking such good care of us!
-
September 2022 by Marissa L.
Jasper and I really like the doctors and staff here. They've been nothing but kind and gentle. All of their services have included trying to keep my pup calm and stress free. Would definitely recommend this vet.
-
July 2022 by Kino B.
Couldn't ask for a better neighborhood spot. Everyone friendly. Care is excellent. We'll be here as long as we are let owners.
-
April 2022 by Kendra J.
A veterinarian medical malpractice waiting to happen. A complete list of the mistakes we've had in the past two years: they misplaced medical records for 2 of our 3 pets. Like full vaccination files TWICE. The front desk attendant had the audacity to argue with me that I was mistaken and actually only had two pets on file. I showed her previous print outs of vaccinations. A manager had to resolve it. Next: they continued to use outdated address and phone numbers on my account even though I asked them to change it and was assured the updates were made. Most recently they performed a procedure on our elderly pet where she was provided a sedative. They did the procedure on the wrong body part. But wait... we were assured that they would redo the procedure for free! Wow - what a deal. To get what we paid for costing us only excess undo stress to our elderly pet and another day off work. We used to love this clinic but the new staff is unacceptably terrible at following the most basic protocol. They lost our patience and our trust. Go anywhere else for your pets sake.
-
February 2022 by Tara V.
I'm not usually a fan of taking my babygirl to the vet nor was she until we walked through the door at the Wilderness Animal Hospital in Maple Valley! The veterinarians and veterinarian assistants were AMAZING!! They did not hesitate one bit to hop on the floor and play with Cali, they got us into a room and put a new bandana on her instantly, they were all around quick and knowledgeable with what was wrong. This is the only place I will take my pup from here on out
-
February 2022 by Tyler G.
I brought my dog in for nail trimming, I waited for 25 minutes in the lobby and watched 4 people go in front, that's fine, I get it. When the tech took my dog to the back I asked if they could trim the hair in-between his paws since he slips on the hardwood floor, she said "we can do that" and went to the back. I checked out and sat down, a few minutes later they told me to pay again. I said "I already checked out". The lady at the front said that the tech added grooming and it would be another $30, she came out and said...no joke "it took me 4 minutes". I told her that if that were an hourly rate it would be $450 an hour. We had NO discussion about using a pair of scissors for 4 minutes being a charge. I do this task all the time. This is a 13 year old 10 pound Yorkie that sleeps through a nail trim. If they are charging $450 an hour, 25 minutes in the lobby... they owe me $200! A full grooming is $60
-
April 2021 by Suz G.
After 7 years and 6 dogs through this vet, I will never return to an organization that touts it's "fear free facility" after traumatizing my dog so badly. The last visit was so bad I had to carry her to the door and shove her through which I will regret. Instead of putting off the annual until I could be with her they put her with a vet she didn't know who decided to muzzle her, didn't do a complete exam, didn't read prior information; all for an allergy shot. After inspecting her records I found out they were muzzling her for the past year for her bimonthly shots, further traumatizing her and which explains why she would not longer go inside willingly. I will never step foot in this clinic again. The lack of follow up to my complaints; the demeaning and belittling manner in which Carol Francis treated us was appalling. Their corporate offices of Lakefield are no better; they are run by a conglomerate owning veterinary clinics all over the country and only care about money. I would not not go here and would not recommend this place. They do NOT care about you or your pets, it's all about money.
-
February 2021 by Carol F.
Amazing. Caring and compassionate care. Thankful during these crazy times they are able to care for our pets.
-
February 2021 by Yulia B.
I have a mixed review for this vet hospital. From my initial visit for my kittens vaccinations I was extremely pleased with everything . But I just recently took them in again for spay and neuter and I can't say the same . They had me drop them off early in the morning before 8:30am, but did surgeries only at night , I called them an hour before they close (7pm) because I was worried why the ain't calling me with it being so late in a day . Receptionist replied - oh they are just finishing up with their surgeries, you can pick them up at 6:45pm . I'm glad I called, I would appreciate a little more communication. They are offering picture updates on your pets after they wake up , but I never received it . Also they were supposed to trim their nails , but never did which was disappointing .
-
February 2021 by Rob F.
This Vet has gone down hill. They gave my beloved dog a death sentance, saying there was nothing they could do for her. We took her to another vet, Animal Hospital of Maple Valley, and they saved her. Her unoperable tumor is now shrinking because we had her spaded. Wilderness didn't even consider this. They now just lost a customer that's been going to them for over 30 years.
