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December 2023 by C-word
Feels like home away from home. Friendly staff, easy parking, nice, simple, clean rooms. Look forward to staying again!
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December 2023 by Brian Lacourse
The owner is a bich and doesn't like animals even survive animals do not go to this hotel at all they are even rude to their customers so let's never stay here ever again!
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December 2023 by Timerie Birchmier
WORST EXPERIENCE EVER!!! My daughter and I booked a trip to go see her friend that moved to the area. I knew I could not come up with her on Thursday because I had to work so I included her name in my reservation and sent her with my credit card and drivers license. They allowed her to check in on Thursday. By the time I was able to leave work, it was dark and I didn't want to drive through the pass. Got a welcome text and thank you for checking in so ASSUMED everything was fine. The next morning they knock on my daughter's car door and told her that if I do not show up, they need a credit card from her. Mind you, mine was already charged both charges (the deposit and the room charge). She let them know that I was coming and that I was just having some car issues. I sent them a text right away asking what was going on (11:34am). I received a call right away saying that they were looking out for me and wanted to make sure I was safe from fraud. I let them know that she has the actual card and my actual ID so there is no fraud. The girl continued to talk about the card and fraud. I asked to speak to the manager or owner and she told me everything was fine and that they would just wait until I got there. Around 2pm my daughter returned to her room and she was LOCKED OUT! In the cold snow. I immediately called the front desk and spoke with the owners daughter. She again kept telling me that they are worried about fraud!! By this point I was in shock that instead of calling me or texting me, they locked her out of the room with all of her stuff inside. The woman then let me know that they have companies pay for their staffs rooms all of the time and that there was a form I could just sign allowing my daughter to use my card. Evidently all of the actual phone calls with me on the phone was not enough. If they had this form, why was I not told of this before they harassed my daughter? Worst hotel stay ever!! I really hope no one stays here and especially is treated the way my daughter was!!*Response to your response*I read and reread all of your rules before I booked the room because I know that I would not be there at check in. YOUR hotel is the only one I have ever gone with my daughter that had any issues like this at all. My daughter is 19, your eagle eye was not used for good intent, we all know that. My daughter may have drove off, but that is because she was done being harassed by your front desk. There was nothing fraudulent about this scenario and you and your staff know that. Your staff was not compassionate to my daughter and her friend, how can you even say that when you locked them out of their room!!! I do pray this never happens again at your hotel. I know for sure it will never happen again to any of my family members or friends because for sure none of them will be staying at your hotel.
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August 2023 by Dimice Perry
We started our stay here and we’re met with terrible upstairs residents who were loud and making noise through the night- when we went to ask them to quiet down they threatened to kill us in the middle of the night. We spoke to management and left at 11:30 at night and requested a refund - they did not refund us and stated that we stayed that night so they would not. Worst experience ever in Chelan. Will NEVER stay here again! Avoid at all cost!!! Not worth the $400+ for terrible service and a clientele that feels it’s okay to threaten other customers. Would give zero stars if I could. So disappointed.
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August 2023 by Gregory House
Kim ( Owner ) along with Maria and Becca were fantastic!The amenities of the place, general overall comfort and close proximity to the Lake as well as their pool temperature on 97 degree days was perfect.Great location as it's right across the street from Restaurants and Coffee Shops, food, fuel and Live Entertainment!Even my Prison ID worked !Thanks Kim. ? ?
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August 2023 by Aiden Walsborn
Excellent, sweet, helpful staff and nice rooms full of necessary amenities. Nice pool and hot tub as well as plenty of family games in & outside.
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July 2023 by Houston Foist
A nice place close to many Vinyard and golf courses. A bit pricy for what you get, but there is not much to choose from. Rooms were clean.Walkability: Close to many restaurants and wine tasting.
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June 2023 by Randall Kendall
This is our 3rd year traveling to Chelan and staying at Mountain View. The outside cook area is amazing, with several sinks, mini-fridges, and gas BBQs. I'm not impressed with a lot of the food choices for a family in Chelan or Manson so we cook at the lodge in their outdoor BBQ area. The heated pool is always a plus as well for my small kids. Rooms are well kept and clean.
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June 2023 by Kay Sands
Very unhappy with this place. Construction made entrance into office impossible and had to walk through narrow laundry room to check in. No elevator available and 97 year old mom forces to climb stairs to room!
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June 2023 by Pamela Conley
Our room was clean and the beds are comfortable. Although I understand why the maids don't come on the rooms when they are rented, I feel they should come in to at least bring more towels and empty the trash. Covid is over now and for the price we paid for the room, we should of had at least standard service. Please do something about the the toilets!! The seats are so small that most senior behinds cannot sit on them let lone do the things that must be done. They are misurable!! Other than these things, we enjoyed our stay here.
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June 2023 by Christy J
Staff was very kind, room was clean, bed comfortable, and location was fantastic.
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May 2023 by Vicky Mcfadden
We love this place, we stay a couple times a year, you can bbq, swim, the kids love, we bring our boat. Ramp right there. You will enjoy!
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May 2023 by Sita M
I will definitely be coming back. Met the owner and she was very nice to my family and I. The rooms were clean and spacious.
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May 2023 by Jennifer LeBlanc
So, the other day I went to take my boat out of Lake Chelan, and after backing down the ramp and loading the boat, my truck wouldn't move! Oh no, there I was, blocking the launch and no idea what to do or what was wrong. I figured it had something to do with the brakes since it would run and go into gear, but was glued in place. Called David (my husband), he had some ideas but nothing I could do where I was. Called the people at Mountain View Lodge in Manson where I was staying, and Kim offered to send her husband over to help. Whew, help is on the way! After I called Kim, a gentleman came into the launch in his boat. He suggested I unplug my trailer electric plug from the truck. Voila!!! It worked!!!! I was free, and it didn't involve tow trucks and mechanics like I had feared. I can't thank Timothy R Sullivan enough - he's my hero. I tried to call Kim and cancel my distress call, but I couldn't get through and her husband showed up anyway. He too was happy it was an easy fix.I just want to say, there's a reason I love the Chelan/Manson area. Not only do the have the very best eggs benny at Blueberry Hills Farm, great fishing, beautiful views and weather, but they have THE VERY BEST PEOPLE!!! ❤️❤️❤️Nearby activities: Many opportunities for fun close by.Walkability: Within walking distance of great restaurants and even a well stocked market. Downtown Manson is right there also.
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March 2023 by Biarki Viorandr
What a great place to stay especially on short notice. The staff are most helpful and the room was way more than comfortable.
