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July 2024 by Alfred Lewis
Walked into the door at 11 to pick up a prescription for a friend. I was told 20 minutes; I was under the impression that it was ready. The woman apologized and moved on. At 11:46 I received it. Employees were not the nicest!!! Where was Gwen!!!
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June 2024 by Stephanie Covington
I am so grateful for this pharmacy. My 2 yr old son needed antibiotics asap that nowhere else could fill for us. I called here an hour before they closed (after having him seen at urgent care and trying multiple other pharmacies), and they could've told us we would have to wait. But instead they were so kind and got the prescription transferred over and filled, before closing for us! Thank you so much to the wonderful staff that worked quickly to make it to where we could get him on these meds immediately!
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May 2024 by Keagan Cope
The pharmacist here was extremely disrespectful and discriminated against me for being a neurodivergent person. The initial person I spoke to told me there was a problem with my medication. When asking for clarification, they said they would grab the pharmacist. The pharmacist, Wan, got on the speaker and was immediately combative, accusing me of arguing with them. I told her I wasn't trying to argue by any means I just wanted clarification because I didn't understand. She told me that it's the law and she didn't know what I didn't understand, they are closing soon (it was 20 minutes til close) and that I just needed to stop arguing. She continuously cut me off, not allowing space for me to obtain the clarification I was seaking. She treated me like an irate, irrational person when I genuinely was just trying to understand the situation. I spoke to her respectfully the entire time despite her ridiculing me. I finally asked to speak with her supervisor. The manager came to the window and was not helpful. I explained the situation. I told the manager at that point understanding why I couldn't get my medication was not my concern. My concern was the way the pharmacist treated me, as if it was drug-seeking behavior instead of someone just trying to pick up their regularly prescribed medication. The manager was still speaking over me, not listening to me. I asked how I could file a formal complaint against the pharmacist. The manager told me they were busy and to just to go to their website. I asked for the pharmacist name and the manager initially told me it was on the door of the store. I asked her if she wanted me to drive to the front of the store to find out. She hesitantly tells me the pharmacist name was Wan. I have no idea if that is correct since it seems like she didn't want to tell me. It feels like a very clear cut case of discrimination of a neurodivergent person. I wasn't an unreasonable angry person. I was genuinely trying to understand the situation. It felt very much like she was accusing me of drugs seeking behavior. I've had countless issues with this pharmacy but nothing like this. I've never had anyone treated me so horribly.
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January 2024 by Virginia Duarte
Disgusting service, they expect us to wait up to 5 days for medicine, as if the illness could wait. They always blame the insurance and never solve anything.
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December 2023 by Divya Chandrashekar
This review is based on my experience trying to get a photo taken at Walgreens. The girl at the counter was extremely rude, curt and acted like she was doing me and other customers a favor.Don’t treat your customers this way, you won’t have any left.
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December 2023 by C S
The pharmacy employees have very poor customer service
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October 2023 by Cynthia C.
Where to begin? This is a garbage Walgreens with inept and untruthful employees and managers- save yourself and just drive to literally ANY OTHER WALGREENS. I have given this place several chances and I am now over it. Today, like many other times, I stopped by to drop off a FedEx return with a QR code in lieu of a printed label. Again, I have done this many times to include THIS location. The first younger dark-haired guy can't get the scanner to work. He asks for help over the PA and an older Asian lady screams "what do you want?" from the front checkstand. He explains he is having trouble with the scanner. She finally comes over and says to me that I need a printed label. I explain that I don't, that this is the point of the QR code, to not need to print a label. Again she says I need a printed label. Again I say I do not. Finally the poor first guy asks for "Steve" over the PA who presumably is a manager. Steve comes out and says he has "never used the scanner". I explain that I have brought FedEx returns with QR codes countless times to Walgreens to include this one. Steve says "Well I've worked at nine Walgreens and we have never done this at any of them." I explain for the 4th time that I have done this multiple times at various Walgreens to include this one. I further explain that it would be one thing to say "I don't know how to do it" or "It's not currently working", but to say "Walgreens doesn't accept Fedex QR codes" is simply untrue. Gaslighting your customers is not considered great customer service. I do not appreciate being treated like I'm a liar when YOU are the straight up liars. If Walgreens is looking to close stores, please put store #6302 at the top of your list! From their own website: "New! Easy FedEx returns at Walgreens. Print your participating retailer's return shipping label at select Walgreens. When you set up your FedEx return through the retailer you purchased from, you'll receive an email with a FedEx return label or a FedEx return code including a QR code and RMA number. If you receive a QR code, bring it to a participating Walgreens and a store associate will print the FedEx return shipping label for you."
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September 2023 by Michael K.
I recently switched from Store #6614 to Store #6302. And the change is like going from night to day. I will give the address of each store below, but first I must tell you how my customer experience has vastly improved by changing stores. BTW I am speaking exclusively about ONLY the pharmacy department in both locations. At the old location one of my monthly Rx would never be in stock and was always on backorder. The new location seems to have figured out how to make sure that when Rx are due according to my auto refills, they have enough on hand (or have ordered in advance to avoid running out). One might expect similar customer service from each store in a chain like Walgreens, but let me tell you, that is an invalid assumption. I believe it all comes down to the people who work there day to day that create an excellent customer experience and give the customer a reason to want to come back again and again. Three hearty cheers for the pharmacy team at Larch Way store #6302. Keep up the good work! Store #6614 20812 BOTHELL EVERETT HWY Bothell, WA 98021 Store #6302 16423 LARCH WAY Lynnwood, WA 98037
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September 2023 by Stephanie R.
I will give them one star for being decent humans at least. I scheduled an apt for 4:15. Was called and said a double booking occurred and to come at 4:30. Well by the time my apt happened it was a little after 5pm. Just felt very disheveled and chaotic. Also interesting to hear the lady behind the computer talking about how red a customer got not getting his way. Time and place right? When I finally left from my 4:30 rapid covid test it was 5:25. Additionally, ZERO hand sanitizer at the pharmacy and or front, which I think is kinda gross.
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August 2023 by Madhav Somani
Pharmacy people are rude, Had to argue my way to get a vaccine
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August 2023 by Dmitry Grigorenko
Bobbi went above and beyond to find a drug we were looking for. Also pharmacy is open long hours
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August 2023 by Bunny
The pharmacist is so rude Jaeyeon OH. Rude attitude
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August 2023 by Aviator
Worst experience… pharmacy staff is super inefficient.
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August 2023 by Nick H
The staff is friendly and helpful.
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April 2023 by Casey M.
I've been going here for almost 4 years for prescription pick up via drive-thru, along with convenient shopping. It's not the store itself that's the issue here, it's the pharmaceuticals. I've never had previous issues here throughout that timeframe, however I must say, today has not been the day. My doctor prescribed the wrong syringe/needle, okay that's a misunderstanding from both parties that's nor my fault or the pharmacies. However. Went back to get the correct syringe & needle, they gave me the wrong size even though my account shows my previous pick ups are the same, always have been, never changed. Had to go back again to say what I needed. One of them mentioned that they are used to 1" size and not the 5/8's. My medical record states all the necessities required for pick up yet they didn't ask. I might be changing locations but I'll always give a 2nd try.
