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October 2023 by Cynthia C.
Where to begin? This is a garbage Walgreens with inept and untruthful employees and managers- save yourself and just drive to literally ANY OTHER WALGREENS. I have given this place several chances and I am now over it. Today, like many other times, I stopped by to drop off a FedEx return with a QR code in lieu of a printed label. Again, I have done this many times to include THIS location. The first younger dark-haired guy can't get the scanner to work. He asks for help over the PA and an older Asian lady screams "what do you want?" from the front checkstand. He explains he is having trouble with the scanner. She finally comes over and says to me that I need a printed label. I explain that I don't, that this is the point of the QR code, to not need to print a label. Again she says I need a printed label. Again I say I do not. Finally the poor first guy asks for "Steve" over the PA who presumably is a manager. Steve comes out and says he has "never used the scanner". I explain that I have brought FedEx returns with QR codes countless times to Walgreens to include this one. Steve says "Well I've worked at nine Walgreens and we have never done this at any of them." I explain for the 4th time that I have done this multiple times at various Walgreens to include this one. I further explain that it would be one thing to say "I don't know how to do it" or "It's not currently working", but to say "Walgreens doesn't accept Fedex QR codes" is simply untrue. Gaslighting your customers is not considered great customer service. I do not appreciate being treated like I'm a liar when YOU are the straight up liars. If Walgreens is looking to close stores, please put store #6302 at the top of your list!From their own website: "New! Easy FedEx returns at Walgreens. Print your participating retailer's return shipping label at select Walgreens.When you set up your FedEx return through the retailer you purchased from, you'll receive an email with a FedEx return label or a FedEx return code including a QR code and RMA number.If you receive a QR code, bring it to a participating Walgreens and a store associate will print the FedEx return shipping label for you."
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September 2023 by Michael K.
I recently switched from Store #6614 to Store #6302. And the change is like going from night to day. I will give the address of each store below, but first I must tell you how my customer experience has vastly improved by changing stores. BTW I am speaking exclusively about ONLY the pharmacy department in both locations. At the old location one of my monthly Rx would never be in stock and was always on backorder. The new location seems to have figured out how to make sure that when Rx are due according to my auto refills, they have enough on hand (or have ordered in advance to avoid running out). One might expect similar customer service from each store in a chain like Walgreens, but let me tell you, that is an invalid assumption. I believe it all comes down to the people who work there day to day that create an excellent customer experience and give the customer a reason to want to come back again and again. Three hearty cheers for the pharmacy team at Larch Way store #6302. Keep up the good work!Store #661420812 BOTHELL EVERETT HWY Bothell, WA 98021Store #630216423 LARCH WAY Lynnwood, WA 98037
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September 2023 by Stephanie R.
I will give them one star for being decent humans at least. I scheduled an apt for 4:15. Was called and said a double booking occurred and to come at 4:30. Well by the time my apt happened it was a little after 5pm. Just felt very disheveled and chaotic. Also interesting to hear the lady behind the computer talking about how red a customer got not getting his way. Time and place right? When I finally left from my 4:30 rapid covid test it was 5:25. Additionally, ZERO hand sanitizer at the pharmacy and or front, which I think is kinda gross.
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April 2023 by Casey M.
I've been going here for almost 4 years for prescription pick up via drive-thru, along with convenient shopping. It's not the store itself that's the issue here, it's the pharmaceuticals. I've never had previous issues here throughout that timeframe, however I must say, today has not been the day. My doctor prescribed the wrong syringe/needle, okay that's a misunderstanding from both parties that's nor my fault or the pharmacies. However. Went back to get the correct syringe & needle, they gave me the wrong size even though my account shows my previous pick ups are the same, always have been, never changed. Had to go back again to say what I needed. One of them mentioned that they are used to 1" size and not the 5/8's. My medical record states all the necessities required for pick up yet they didn't ask. I might be changing locations but I'll always give a 2nd try.
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January 2023 by Joe R.
Pharmacy has to be the worst that I've ever been to. Pre-Covid they were great. Now they're closed on weekends because nobody wants to work anymore. All new staff which don't seem to care. Moving my prescriptions to another pharmacy.
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November 2022 by Harlow
Everyone is always helpful and kind when I bring my grandma there to pick up her prescriptions. They also help with any questions I have even when it comes to the OTC medicine that the store sells.
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October 2022 by D
Hard to believe the service is as bad as it is
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August 2022 by Mindy C.
This pharmacy should be put out if business. Their pharmacy specializes in excuses. Covid staffing shortages over 2 years later is no longer an excuse, it's just your business model. 1 hour holding on the phone, prescriptions repeatedly not refilled a week after calling them in and now closed at 6:00 pm and Saturday and Sundays. A fire also in the midst of all these unacceptable examples of poor customer service. People need to be able to rely on getting their heart and Dementia medications. Simply stating your short staffed doesn't cut it. Even QFC nearby knows the brain damage of not being able to get a prescription simply transferred to their store because a courtesy call back is too much to ask. Fingers crossed that a company that specializes in customer service buys you out!
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August 2022 by Rafat Husain
Like any other Walgreen.
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August 2022 by Carol S.
I would give a lower rating if I could. I understand staff shortages, etc, but -- and not for the first time -- I was on hold for almost one hour and then they hung up on me. My daughter who was trying to pick up my prescription today said the pharmacy line snaked around and several were complaining of the same thing....long waits and being hung up on. However, this is not my primary complaint. I have Covid and my daughter was picking up the Rx for it. When she finally got to the counter, they said they couldn't fill it and instructed her to go to another Walgreen Pharmacy. BUT THEY DID NOT PUT MY PRESCRIPTIONS INTO THEIR DATA BASE SO IT COULD NOT BE FILLED. (They closed shortly after my daughter left.) This is the worst pharmacy I have ever used ... and I've been using pharmacies for over 50 years. I will be transferring my records to another pharmacy as soon as I am able to go into public again. Frankly, I won't be surprised if Walgreens goes out of business. I know too many people who have already stopped using them.
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July 2022 by Hayley M.
This pharmacy is absolutely ridiculous. They don't update their hours. Every time I've actually been able to pick up my prescription, I have to wait 45 minutes even though they text you that it's ready. The last two times I've gone in, they told me to come back the next day.... Customer service is terrible on top of that. I am over this place and had my doctor change my pharmacy location.
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June 2022 by Joe Roberson
By far the worst pharmacy I’ve ever dealt with. Literally every single time I would come for prescriptions they would either be closed during normal business hours, not have it ready when it was supposed to be, or be completely rude about it. I’m done with this place. Don’t waste your time
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June 2022 by Emily S.
They have been closing their pharmacy without ever updating their hours causing so much chaos. What a disaster! Terrible customer service. I suggest letting people know you're closed before prescriptions are sent there.
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June 2022 by GreenCountryM C.
The absolute worst pharmacy I've ever dealt with. Prescriptions scheduled for automatic refill sit in the system unfilled. New prescriptions just sit there. When you call you better have at least 30 minutes to sit on hold. When you go by because it's been 8 days since you submitted your refill you're told it'll be ready in two hours; 8 days later, 3 trips to the pharmacy and 3 phone calls and it's still "two hours" from being filled. The pharmacy manager is completely incompetent. If you have a question you need to be ready for her to talk over you failing to listen to a single thing you say. This is the same pharmacy manager who told me it was illegal for me to pay cash for a prescription since I have insurance (the cash price was cheaper than my copay). I transferred the medication to another Walgreens, they laughed and happily accepted the cash payment. It's no wonder all of the good pharmacy techs are leaving. Tonight, day 8 of waiting on my auto refill I sat on hold for 50 minutes with "one caller" ahead of me, they closed leaving me on hold.
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May 2022 by Brian W.
Pretty awful pharmacy. Often delayed getting medications filled or refilled. Consistently closes early without notice or posting a change of hours. It feels like whoever is working in the pharmacy that day just feels like not working anymore.
