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August 2024 by serenehart1
I went to your store yesterday to ask why an arrow was appearing on my screen. The rep was far from being helpful. He said he had no idea and for me to take a picture of it and bring it in. Well I just googled it and Verizon explained this was why: you may wish to educate your employees. Plus encourage them to be polite and helpful to customers.
An arrow icon on an iPhone usually indicates that an app is using or has recently used your location. The arrow can appear in different colors and shapes, depending on how the app is using your location:
Purple arrow: The app has recently tracked your location
Gray arrow: The app tracked your location within the last 24 hours
Hollow arrow: Geofencing is enabled and being used
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May 2024 by David Felt
Fast clear professional service with a fix for my daughters phone.
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April 2024 by Edwin G. Anderson, Jr.
Excellent service
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March 2024 by Wil G. Coloma
Knowledgeable staff, professional environment.
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January 2024 by Timon Molo
Excellent service, staff are very nice to clients. It took me less time to be served.
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December 2023 by Mike Gemza
Unable to call them after spending over $1000+ to get our receipt.Frustrating…….@&@/
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February 2023 by Daniel S.
been a verizon customer for 2 decades. currently have 14 lines opened for my family of 3 (phones, watches, internet etc). wife's 5 month $1200 Samsung flipz4 screen suddenly wasnt working. Went to this store and was told by the rep and store manager there that it was user damage and not a manufacturer defect. store manager was dismissive and treated me and my wife as if we were 'liars' and as if we were trying to game the system. He tried to get me to upgrade my phone and told me if I sent in my phone for replacement that Id probably be charged $1000. Asked him how he arrived at his "user damage" diagnosis and not manufacturer issue and he said that the screen being busted has to be user damage. Went to their 3rd party repair facility (Asurion) and immediately was told that it was a known manufacturer issue from defective hinges pushed up on the screen and that they will replace it at no cost. Will be moving all 14 lines to T-mobile after 20+ years.
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December 2022 by Mary P.
Can I give negative stars? Went in as the rear camera on my 2 month old phone stopped working as well as a mysterious pixelated dot on the screen over where the lenses was located. I work from home, rarely leave the house, and didn't damage my phone. I don't buy insurance as I've never damaged my phone in the 30 years I've had one and feel it's a scam. Was told that my option was to pay off my phone (and by the way, my $800 credit for returning old device would be voided, so instead of $200 owed, it would be $1000). Then I'd need to purchase a new phone on top of that. Sooo, $2000? The other suggestion was to take it to random, Joe Bob's phone repair. I went home, looked up Samsung authorized dealers, discovered one across the street at Best Buy. Geek squad ran diagnostic on phone, said it was manufacturer defect and they'd get it fixed FREE OF CHARGE. Have phone back now and working great. Shame on you Verizon. I've been your customer for probably 2 decades, but won't be for much longer.
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December 2022 by Chimeg C.
Just don't go here. The people are alright but they aren't knowledgeable. When I first signed up I did so under the pretense of getting money back for a phone. That was a lie. Got talked into buying a pretty cool charger that charges my phone and my Apple Watch and then 60 days later it doesn't work and they say there's nothing they can do.
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April 2022 by Robert W.
This used to be my favourite store all the way to my Blackberry Storm. Now it's the worse I've experienced. I want to the site of pick up the phone and was treated rudely. I heard him even snap at the previous customer. I asked for the return kit he refused to assist and told me to call customer service. I've been with Verizon Wireless for over 20years and expect better care.
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January 2022 by Wynann L.
Worst customer service. They charged me for a phone they didn't send and couldn't take off bill till end of billing cycle. I had apt at 10:00 for help at alderwood mall store and no one is here. Doors are locked. I'm glad I got a reminder yesterday for my appointment.
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August 2021 by Troy J.
Had a great experience getting a new phone for my wife and I through Kevin. Was very patient with us and informative on the iPhones. Even helped us with the accessories and put our protection screens on. Would highly recommend coming back to this place if Kevin is there!
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February 2021 by K B.
This is one of the only locations you can park and be seen/helped by someone the same day. I went to 3 locations including apple when my phone needed to be replaced. This was the only location that was a true Verizon and helped w/in 20 min.
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September 2019 by Sheila R.
Customer service is Terrific here! Courtney did a fantastic job helping me try to troubleshoot some challenges with my iPhone XS screen. She came up with creative solutions and worked with me to sort out my challenges. Thank you to the team at Verizon and Courtney in particular!
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August 2019 by Liz J.
Employees have been great in the past, however my last two visits I have been treated like a child and I didn't catch his name, but the bald older man who works there is very, very rude treated my dad and I with great disrespect
