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February 2024 by john utley
Always excellent service!! Have been here a few times and have never had any problems. One of the best service departments I have ever been to.
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February 2024 by G M
For some reason my review was showing 4 stars - I must've made a typo because I would give MORE than 5 if it were possible! Outstanding place!!!
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January 2024 by Adam M
I'm not really big on writing reviews, but selling a vehicle with mismatching tires is unsafe, and frankly something I would expect out of a shady used-car lot, not an Audi dealer. 3 of the tires were of the same brand and model, while the 4th was of the same brand but a different model and with a completely different tread pattern. The mismatched tire was replaced by the Audi Lynnwood service dept. per the vehicle history report given to me at the time of purchase. After consulting with a couple local tire centers and my local Audi dealer after driving it home and realizing the error (I am not from the Seattle area), all agreed the misalignment in tread patterns was both a safety and vehicle longevity concern. This is not the experience I would expect from an Audi dealership. I had to have all 4 tires replaced within a week of purchase to ensure the safety and integrity of the vehicle.Dylan did fine as a salesman, he didn't inspect each tire individually and I wouldn't expect him to. He took the service report at face value, as did I. However, for this mistake to go unnoticed by their service department, replacing a tire with a mismatching model, is completely unacceptable. I called a week later when the error was recognized and was essentially blown off. Buyer beware here.The dealership experience itself was poor in an era where buying a car should be easier than ever. There will be hidden charges- some fake anti-theft thing and an 'anti-microbial interior spray' which add 2 - 3k to whatever price you negotiate. That's a bummer, so just ignore whatever their listed price is and expect to start negotiations from much higher than the listed price. Pretty underhanded from a reputable brand-name dealer. I've dealt with other Audi dealerships throughout the Pacific Northwest and all were upfront about pricing and operated with integrity. I can't say the same of Audi Lynnwood.Audi Lynnwood, to be blunt, is the worst experience I have had at a car dealership. Unfortunately they had the exact car I wanted with some specific options making it a rarity, so I didn't have the option of buying elsewhere. They did absolutely nothing to earn my business, and have certainly lost it in the future.
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January 2024 by Chris
Recommend: Yes!I have had my Audi serviced at dealers in Bellevue and Seattle, but University Audi Lynnwood is the best! It was easy to make the appointment, the service advisor listened to all of my concerns, and the technician followed up via video showing what he did in detail. This service department is now my go-to for all of my Audi service.
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January 2024 by Paula Lins
My daughter bought her first car here, used. Headed to grad school. Complimentary oil change 3 months after purchase. 7 months later her Audi is serviced. Found to have almost no oil (no leak) and needs 4300$ in repairs
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January 2024 by Taras Moshniaha
Very good personal, they guys know what to do. Resolve the problem fast and with fantastic service!!
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January 2024 by Northwest Talent
Buyer beware !!! They addA non negotiable 5 year anti theft warranty and 5 year aesthetic warranty on top of purchase price . I’ve purchased many cars in the past and never had a “non negotiable “ extended warranty ,etc added to price .
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January 2024 by PJSS W
Great experience! Marc was fantastic to work with. The bathrooms definitely need good housekeeping!
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January 2024 by Marko Oviir
Quick and courteous service when I had to have some work done on my Audi. The waiting room has coffee and snacks and wifi to keep working while you wait.
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December 2023 by Nadalee Fleury
University Audi in Lynnwood has amazing customer service & was easy to work with!I am so happy with my new vehicle!
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December 2023 by S A
Matt in the service department is the best him and the rest of the staff always make sure I’m taken care of
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November 2023 by Ryan Graves
Sean and Matt always take excellent care of my Audis when I take them in for service. Top notch Audi Service center!
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November 2023 by Steve H
I've experienced exceptional service from Travis and the entire team at the University Audi service department. As someone who values top-notch customer service, I can't praise them enough for how well they treat their clients. Their punctuality is impressive, and they consistently deliver on their promises. I wholeheartedly endorse and will continue to patronize University Audi in Lynnwood.
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November 2023 by Caro Martinez
Went there for 8 years. The best service!!!!! Amazing customer experience. Great attitude, attention to detail, premium treatment, can't say enough good things. Nothing compared to the audi bellevue, who are looking for ways to rip you off and have terrible customer experience.
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September 2023 by Whoopahs
New to the area, this is the first time bringing my Audi in for routine maintenance at University Audi Lynnwood. Matt was great! Check in was quick and painless. I was provided a loaner car until my car was ready. I received updates on my car and even received a video update from the tech giving me a run-down on my car's overall condition. I was also very impressed with how clean my car was when everything was completed! There were no new scratches or dings on the car from the wash (which has happened at other Audi dealerships) and they got all dead bugs off from the front of the car! I would happily go there again for service.
