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March 2024 by D
Pretty things. Working with Robin was fun and informative to work with.
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February 2024 by Tracy McCarron
I just can't get over how rude and entitled and unprofessional the staff is at this store. You walk in and there are like 6 employees sitting around the counter and not one of them acknowledges you. I had to interrupt their personal conversations to get assistance and they let me know how displeased they were. I believe the one ladies name was "Michael", tall, thin, thick glasses. She is sooooo unbelievably rude every time I am there. There is a shorter Asian lady that I believe to be a manager but barely speaks. How are you in retail, A PEOPLE FACING JOB, if you don't like people. How does a store with such a warm, classic, classy feel, employ such rude and incompetent individuals. Please go work in an office if you have no people skills!
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January 2024 by S
Me, my hubby, and sis-in-law stopped in here Sunday, December 31, 2023, between 3-4 pm. Nobody welcomed us in. I felt we were intentionally snubbed or looked down upon. There were gold-colored metal candle trays throughout the store that I liked. I asked a middle-aged Caucasian lady working there (taller, on thin side) if they were for sale. She just looked at us a moment, checked her computer, and said no. Today I looked online and found those same trays on sale at the same store for $99. She lied to us. I don't know why, maybe because we weren't dressed in designer clothes and had on casual outfits? Anyway, I ordered the tray, but that will be the first and last time I buy from there.
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November 2023 by Kay Reed
Worst customer service I have experienced in a while
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November 2023 by Tracy M.
Rudest salespeople I've ever encountered! As I look around my home I notice my Pottery Barn couches, my backyard full of Pottery Barn lanterns & candles, my bed is currently adorned with the Pottery Barn Christmas tree quilt, my guest room has the Clayton quilt set....clearly I have spent thousands of dollars at Pottery Barn and the one time I say "hey guys, this product isn't working" you treat me like trash. You act as though I stole pillows because I don't have a receipt from this summer, knowing full well you can look it up using my phone/account number. This was an awful experience, but one I have learned from. Pottery Barn does not support their customers nor do they stand by their products. Message received. Consider this our break up! A little customer care would have gone a long, long way here!
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October 2023 by Amanda Corkum
If I could truly give my experience from shopping today it would be 0 stars.This was my second time shopping in store with pottery barn specifically at the Alderwood location in Lynnwood, WA. I had a great first shopping experience with an employee who is no longer with the brand, and spent $10K and even opened a credit card with Pottery Barn. My second experience was the complete opposite.I went into store 100% ready to make a purchase and took time to look over the store to see what was being offered at the store level (outside of online options).I was in the store for 30 minutes minimum during the first hour of open. The store was on 4-5 person coverage. Upon walking in a manager said “welcome in”. I was with my husband and our female roommate. We said “thank you” in response and began shopping. The manager could be heard over headset asking “are you on the floor?” And rushes off to the back where the employee stockroom is. Seconds later 3-4 additional people come out onto the floor, even though were the only shoppers in the store at that moment and did not have any bags or anything with us. Did any of the 4 people that came to the floor stop to ask us “what are you shopping for” or “do you need help”? NOPE.Every single person that came in after that who was female, Caucasian, or older in age (60s) was serviced immediately upon coming into the store or moment they stopped at a fixture to shop. I spent 30-40 minutes shopping the store, walking the length of the store multiple times and picking up items to think over. My roommate who was sitting on a couch and clearly not actively shopping was approached by an employee. The employee asked her “do you need anything or is there anything you are shopping for today”? My roommate replied “No, I’m just with my friend who is shopping. She wouldn’t mind the help with shopping”. And pointed at me across the room. The employee looked at me and then turned and went the other way, never approaching me, never asking me for help. Other associates spent their time on the computer behind the cash n wrap or talking amongst themselves.I have never felt so disrespected, and saddened for the biased treatment and customer service provided while shopping. I walked out without buying anything today. I called and shared this experience with the store manager Jenna, who apologized over the phone. However, there was nothing said past that. The employee (including leadership) at this location would do well with a retraining around how to provide UNBIASED customer experiences with every single shopper regardless of what their personal opinions are of the other person. Pottery barn is a business and I am a customer; every experience matters.
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October 2023 by Jan Lopez
Just want to start this off with Jason and Sue, if it wasn't for them it would be a 1 star review. Jason and Sue, were super amazing, greeted you, checked in on you, let you play with your ideas and thoughts and both very patient in picking what I wanted to furnish my new place. Both were very attentive even though it's took me at least 2 hours to figure out what I wanted. They both care and give great advice to help your vision come to life. Even when I came back they were so happy to see me and told me how much they enjoyed helping me.I've been to this store multiple times the past few months and bought at least maybe $15,000+ worth in furniture.Unfortunately, one of the managers smaller Asian lady with short hair named Amanda was extremely rude and unprofessional. I came for help to cancel and refund a item I bought and buy another chair. I stood around waiting for help next to Amanda and another associate, with no other customers nearby and Amanda just socializing who did not seem approachable. I kindly asked the other associate for help and the associate explained to me she wouldnt know if she could help me with that and would need her manager. Amanda the manager came to follow up and I asked if I can return a item, she said no because it's in fulfulliment. while looking up my order she made inappropriate unprofessional comments with a upset face saying "Jason and Sue spent alot of time and work helping you", "I remember them taking alot of their time when you were here". Those statements made me feel so upset, hurt and judged because I genuninly valued both Jason and Sue's time and felt their geniune willingness and joy to work with me. She then told me I can't return the items because it's in in fullfillment, I asked her if I cant cancel it now, can I later on? She then said if it's in the hub. I asked her, when will I know when it's in the hub and she replied they will just call you. At this point I felt like she did not want to help me and that i should of known what it means when she says the hub or in fulfillment, even though i asked her to explain what that means. so I just thanked her for her time and left. Prior this, a lady in Bellevue said she can help me cancel the item but I ran out of time as my wife had a appointment. This item I wanted to cancel, was a item I didn't even purchase from Jason or Sue or in this lynwood branch, it was a item I bought at another branch in Bellevue, so if commission was a issue, it wouldn't even have affected them.I cant believe the Amanda the manager had the worst customer service. I than called pottery barn customer service after I left and they cancelled my order and it only took a few minutes of my time.Avoid Amanda. She needs to go, doesn't belong in there and has no passion in helping others. She literally will smirk at you and made me feel belittled just because she is a "manager". Jason and Sue and another manager are the best people I've shopped with, respectable lovely folks.-Jan Lopez
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April 2023 by Kyra Russo
I had come in here to look for a couch as I had just moved into my own apartment. It took a little bit for an associate to come help, but I also understood it was busy at the time. Finally getting some assistance, I explained that I had just gotten my first place and was looking for furniture. I was immediately met with “you do know how expensive these are, right?” and “maybe if you call your parents, you can get a co signer so you can get a credit card set up for a payment plan.” and “maybe you would like to come back with your parents to confirm the purchase.” I understand that I am young, but that should not have dictated what I could or could not afford, and I definitely did not need my “parent’s help.” I ended up saying have a good day and walking out. My friend was absolutely LIVID for me and wanted to yell at the lady who helped us, especially knowing how hard I had worked to get to where I was with being so young. Easy to say, I have NEVER set foot in Pottery Barn after that, and went through a different retailer for my sofa.After reading other reviews, I can see this is a common issue within this location. I would like to note I was in causal wear. Even with that, I was ready to spend a good amount of money on furniture and was denied purchasing due to “being too young.”
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February 2023 by Dark Matter
Been shopping at the Pottery Barn for a few years now but after today I am done with their attitude just not at this location but the other location too, I am a male clean cut casual dress but seem to get looked over. After looking at other reviews it seem to be a issue for males/younger people
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January 2023 by Kevin Mannon
Terrible service, have waited for over 3 months for an order. I have waited twice for over 3 hours for a delivery that never came. Nobody from the contract delivery service answers the phone. Only a text an hour past the delivery window stating they would reschedule.
More to come on social media!
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December 2022 by Pan Tami
Good customer service!
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October 2022 by KaiAina C.
In early October, while looking to redecorate my bedroom, Pottery Barn was where I wanted to go to buy furniture for quality and style. It was my dream to have a bedroom they showcased. I went there and found exactly what I wanted and ordered two pieces, a couch and a buffet meant for my entertainment center. The couch was scheduled to deliver mid December because it was custom made and the buffet, late October-early November. When I checked on the status of the buffet, they changed delivery date to APRIL-MAY OF NEXT YEAR. Needless to say, I cancelled my order because it was not reasonable to wait that long for a buffet while paying $2700 for it. I find it disheartening for such a pricey unit to take so long to get delivered. The staff was wonderful and very helpful. Too bad the company isn't as good as their employees.
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October 2022 by Alex Hicken
Single guy walking through the store not one person bothered to acknowledge me. The older people in the store got assistance and conversations, but I was ignored. The only time I was acknowledged was when I was opening the door to leave. The staff need to do a lot better.
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October 2022 by Janice D.
They do not have the friendliest staff. It wasn't even a busy day yet they were not accommodating. When asked a question they would just hurriedly turn their backs and leave. I wanted something that was on the location that was kept "upstairs", it was for sale but apparently not yet on the racks, they weren't happy to get it for me and I felt like they were nudging me to purchase something similar instead.
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July 2022 by Owen Acker
Sue & Austin were amazing with our tricky return, highly recommend this store, tons of great inventory as well! Thanks again!