Pottery Barn is a well-established retailer known for its expertly crafted home furnishings and decor. Founded in 1949 in Chelsea, New York, it operates both brick-and-mortar stores and a vibrant ecommerce site. Customers appreciate the quality and style of the products, which include furniture, bedding, and accessories. Many reviews highlight the professionalism and helpfulness of the staff, particularly Jason and Sue, who have made significant positive impressions on customers. They are praised for their attentiveness and expertise, making the shopping experience enjoyable and personal. Customers have mentioned how these associates helped them with their design ideas and were patient during the selection process. However, there are mixed experiences with management, particularly regarding a manager named Amanda, who received criticism for her unprofessional demeanor during customer interactions. Some customers reported feeling belittled and unassisted when seeking help with returns and cancellations, which contrasted sharply with the positive feedback for the other staff. Despite some challenges with order fulfillment and delivery times, customers appreciate the variety of inventory and the overall shopping experience. Pottery Barn remains a popular destination for those looking to create a beautiful and comfortable home, thanks to its combination of quality products and dedicated staff.
All the furniture looks Beautiful and rustic and farmhouse collection but actually they are not very smooth with their channels , drawers etc as a furniture should be . It feels like I am getting rigged ..
March 2025
Was disappointed with the customer service. It was dead in the store and no one greeted us and checked on us. One the associates looked right at us with no acknowledgement. We decided to buy a bed set somewhere else.
March 2025
Love this store. Really helpful every time I go in!
