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November 2023 by Micah B.
I wanted to take my car to an independent shop after having the dealer service it with pre-paid packages. I've grown increasingly dissatisfied with the dealer's outrageous pricing and difficulty scheduling.The straw that broke this camel's back was brakes. Dealer wanted $1550 for front brakes. Performance's cost was $755. I put them off for a bit that I needed to get the scheduled maintenance done as well. That was 1/3 the cost (dealer estimate was $950, Performance total was $330). Mike suggested I should replace rear brakes, those were $665. So really, I got a significant value for the money spent and I supported an independent shop.The initial call with Mike (owner) turned out to be quite pleasant and he put up with some questions about cost and scheduling. He worked with me for an ideal day to drop it off and pick up within just a few days from swinging by to get an official estimate.There was only one hiccup that caused a delay due to an unforeseen part that was needed -- he was direct about the mishap with the broken part and the shop took care of it. Since that threw off timing to pick up the car with a trip, he was super amicable about letting me keep the car there until I was back in town.In the end, Mike is friendly and professional, quite personable, and I can absolutely recommend taking your European car here without hesitation.
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November 2023 by Robert Cho
It was my first visit to the shop. We didn’t bother to take the car to the dealership for annual service for last seven years. Last visit dealership recommended to do major works for front differential reseal and replacement of rear flex disc and quoted for very expensive. They didn’t say anything while car was under warranty but as soon as warranty is expired the expensive quote came. It was a shock. So we were looking for a place for second opinion. Performance Auto is the only place reply to my inquiry and willing work with me. Very reasonable price for both jobs. One done and now ready for second one. Highly recommended to those MB car owners. Hugh thanks to Mike and Brian.
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November 2023 by Mark Hausman
My experience with Performance Motors and Mike was extremely good, from the moment I drove onto the shop premises to the moment my car was finished. Super helpful, honest and clear in their explanation of the issues with my BMW. I couldn’t have asked for a better experience and can honestly say that I will be using this repair shop for all of my future needs for all my cars.Service: Engine repair
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November 2023 by Tammie Snyder
My Mini Cooper was dying. Every time I came to a stop or even a slow speed on my way back from Camino Island traveling back home to Hood Canal. I was a nervous wreck trying to drive on the freeway so I took the 2/20 exit made my way down to the four-way stop and just happened to notice their shop coincidentally on the right hand side.I went inside and asked for help, and the kind mechanic was quick to render assistance. He not only easily fixed the issue, but got my tires blown up and me back on the road with absolutely no problems. This shop is a godsend truly.
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October 2023 by Glenn
I apologize for this very late review: Convenient location since it's near a main arterial with a bus line. The service was great. I dropped off my car the night before for regular maintenance performed on it. We were in contact next morning and they asked what was going on with the car. It was agreed they were going to change the oil & filter and perform an inspection on the car. They called back saying they found a leak at the top hose of the radiator. Since I just got the E90 in March 2023, I said do it since I didn't know too much about the cars maintenance from the previous owner, except that everything "was fine." So I got the car back same day with fresh oil & filter, new radiator for about a $100 less than the estimate! So I'm good and wouldn't hesitate to bring my car back to Performance Motors.Services: Auto maintenance
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October 2023 by FIRAT ALTINOZ
Mike and his team are my go-to for BMW service. He not only diagnosed the issues with precision but also explained everything in a way that I could understand. If you own a BMW and want expert care, exceptional service, and a team you can trust, look no further. I highly recommend them!"
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October 2023 by Kiyaan Wadhwani
I recently had my car serviced at your shop, and I have to give kudos to your mechanics – they're top-notch, and I'm super happy with the repairs.The person at the front desk though made it feel like he was doing me a favor my addressing my questions (maybe his name is Mike?) he came across as snarky and belittling during both of my visits, and it made me feel a bit uncomfortable. I totally get that they know their stuff, but when you're the first face a customer sees, a friendly and welcoming attitude goes a long way. And hey there are plenty of repair shops out there that do a great job, while having a good attitude.Your mechanics are fantastic, no doubt about it. But I really hope the front desk can dial down there snarkiness and be a bit more polite and welcoming. I will not be returning just to avoid talking to that person again but since I spoke to owner once and he seemed like a great guy I’ll leave this review here so he make the experience better for future customers.
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September 2023 by TJ Knickerbocker
Mike and his crew are out of this world helpful! Mike not only took care of me, when I got a bit emotional ?? but my car as well. He made everything happen just right!Services: Electrical repair
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September 2023 by Milo
Great shop. They really specialize in European and are very good at it. You leave feeling confident in the work done.
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September 2023 by Michelle Dupar
I have been taking my cars to Performance Motors for over 30 years. I won’t take my car any where else. Mike at the front desk is very knowledgeable, courteous, and honest. My cars (Acura, Mercedes, Nissan, Toyota) have been well maintained here. Their prices are reasonable and I know when they work on my car, it will run beautifully.Services: Transmission
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August 2023 by Nate Hillers
I attempted to replace my own wheel bearing and completely screwed myself by destroying the axle bolt before it was loose. Thankfully they were able to do the entire job and were very friendly about whereas many shops would be anything but, including telling you not to work on cars yourself and instead scare you into bringing them straight in for any work.They were even happy to chat about other concerns Im having and some quick troubleshooting steps.I have a car from the previous century (1999) so I've been to more shops than I'd like to admit even with how much work I do myself, and I'd definitely bring it back here.Service: Steering & suspension repair
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August 2023 by Scott Younggren
Super friendly, clean shop and very busy! Came highly recommended and after just one visit I can see why. I'll be using these guys for all my future work that my Land Rover may need.
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July 2023 by Ronald B.
I brought my Audi here when it was having some issues. They were honest in the summary of the cause and provided me a full write up (I was surprised of the detail since I never received that level even at a dealership). They explained the problem, what it would cost to fix it and also explained scenarios/options if I didn't fix it. For those wondering, it was the Timing Chain Tensioner. I gave it 4 stars because I think the price they quoted me was slightly on the high side, but I bet the service and quality you would get is top notch. I ended up trading it in when used car rates where really high. They were very nice there and seemed trustworthy. If I have issues again, I'll go here for service.
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July 2023 by Tennyson Morin
I’ve been going to Performance Motors for the last couple of years. I feel so fortunate to have them do work on my 2005 VW Passat Wagon; they’re the only reason it’s still running! Mike and Brian are thoughtful and thorough in their communication. I’ve always come away from the shop knowing more about my car. I will continue to show up to Performance until the day my car truly dies. XOXO
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June 2023 by Grim Aeonian
Mike and the boys are wonderful! I had another mechanic for years, then had a problem that I thought was going to cost me a fortune. That mechanic made a comment that left me feeling unsure of his abilities. It was an indicator that he didn't understand some pretty basic functions of a Mercedes. I did some searching and found Performance Motors. They fixed my car right up at less than half the cost I was being quoted from the other mechanic (it needed a wheel speed sensor, my other mechanic was saying we might have to replace the transmission) and she's been running perfectly ever since. I am a loyal customer and will likely never go anywhere else as long as I have this vehicle.Services: Steering & suspension repair
