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April 2024 by Nohemy Moreno
Stopped in trying to find some race day shoes for my marathon this month. Wanted to thank Chris so much for his time and attention when navigating such a busy store.They didn’t have the shoe size in stock but he did offer to order them. Im not local so it wasn’t an option but glad to know it’s possible. He scanned my feet (even though it was busy as hell) and took the time to walk me through my results. I learned so much and was just grateful to feel seen in a mall that I don’t normally get that experience in. Although no shoes were purchased today, I did take advantage of their great sale on some shorts and socks. Also wanted to note Tina did a great job too, I think that’s her name she had reddish hair and had a lot of insight.
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March 2024 by George Ingebretsen
I had a great customer support experience with Alexander Serra. He helped scan my feet to identify the arch support I need and got a ton of different shoes out for me to try. Super helpful and friendly!
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February 2024 by JB Y
I got to this store on Feb/3/2024 as soon as they opened.I forgot to ask her name but she was super nice and helpful! I was able to grab what I want with her help.I have purchased from this store before a couple of times, but she is the best!
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February 2024 by CJ
I had a amazing experience getting fitted for some new shoes. The foot scanner they have is super cool and I didn't realize my true size. I just always thought shows were supposed to be uncomfortable until they break in. I was helped by an amazing young woman at this store and I walked out with some new kicks. Thank you!
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February 2024 by Clary Gasper
Staff were really nice, knowledgeable and extraordinarily helpful!
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January 2024 by Oz Ragland
Was very loud and crowded when there. The staff was doing their best, but I left without trying any shoes on. I did buy some at Nordstroms, which actually had a good staff to customer ratio.
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January 2024 by Elias Tanvir
I had Omar help me out, super helpful and chill.
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January 2024 by Juvy Kassebzadeh
I wanted to thank Jaden for helping me find the right shoes for my troublesome feet. She was excellent and made sure my feet were comfortable and happy.. Waht an awesome experience.
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January 2024 by Carson
Comfortable new balance shoes! Got me a pair and love it!
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January 2024 by Thomas Pierce
I had a great buying experience. Dillon was very knowledgeable about everything and helped me to get the right shoes.
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December 2023 by Aaron
The store manager, Dylan, helped me pick the right pair of shoes to fit my custom post-surgery orthotics. A few weeks later I came back to order an extra pair. They didn’t have any in stock at the store, so we placed an order to be shipped to my house. Some time passed and I still had not gotten the second pair. I called up the store to see if they could check status. Apparently the warehouse was delayed. I said as long as they got the order, I’ll wait. Dylan called me back shortly after and said he was shipping me a matching pair of shoes that had just arrived to replace their stock in-store. Thank you!
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December 2023 by Afshin Zaim
I have to say Jaden was wonderful, and provided exceptional customer Service. She is knowledgeable and patient.we believe Lynnwood New Balance is Lucky to have her.
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September 2023 by Scott Younggren
Great store for those looking for the best from New Balance footwear. Large selection, hi-tech fitting and fast and friendly service!
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July 2023 by Katelyn Murphy
They have a machine that measures your feet to get the perfect fit in your shoes and insoles. Quite expensive but if you have foot problems you know it's worth it.
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July 2023 by Cheryl M
Went to purchase shoes today and got the most amazing experience with Han. 5 star service from this polite and thorough young man!
