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March 2024 by Aranisse Chism
Vicky and her family/team are absolutely incredible.Unfortunately due to several accidents in Seattle/Shoreline over the last year, I’ve had to visit them way more often than I would ever like to, but each time I’ve needed them they have gone above and beyond for me.Dealing with insurance is extremely stressful, and confusing, and has often brought me to tears; however Vicky has shown kindness, compassion, straightforwardness and honesty that I don’t think any other body shops would ever display or deem as necessary. She’s given me advice and recommendations that she’s truly never had to and I sincerely appreciate it. My car looks brand new and like nothing ever happened. There’s clearly a reason why they have 5 stars—To say their services are top-notch would be an understatement. I highly recommend Mark 2 Collision.Vicky I’m forever grateful for you and your family/team.
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February 2024 by Julia Jang
Thank you to Mark 2 for being a bright spot in what would have otherwise been a completely horrible experience! Right before Christmas my car got broken into and the stress of having to deal with insurance and finding a good repair shop amongst one of the busiest times of year for car break ins was horrible. Thankfully found Mark 2 and spoke with Vicky who was extremely kind and patient from the very start with that first phone call. Thank you to Vicky for her exceptional service through the entire process and helping make a bad situation better and for the rest of the staff for the great work they did on my car!
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February 2024 by Paul Chen
They are not taking an estimate on Friday.
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December 2023 by Shivani Mehta
Exceptional customer service and technical service for fixing my car after an accident. To say Vicky has gone above and BEYOND is an understatement. Having someone who is objective, unbiased, and always wanting to do the RIGHT thing, is how I would describe Vicky. Thank you, thank you, thank you. My car looks new and I appreciate all the help.I highly recommend going to Mark 2 Collision Center if you ever need any work done on your car.
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December 2023 by PATRICK LEATHEM
I love these guys!! It turned out they didn't have to work on my car because it was considered as a total loss by my insurance company. However, it was very difficult working with my insurance, so they stepped in to help get a response back. Also, they answered all of my questions, which made this experience less painful overall.
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September 2023 by Lingyan Kong
I wanted to write this review from the beginning but decided to wait until I got the car back. We rearended a car and the front portion was badly damaged. The engine is fine but the coolant was leaked out. We were 4 hours from our hometown and stopped in the middle of nowhere. The worst part is we only have the liability insurance. I called several body shops and they were all too busy to take the car. When I called Mark 2, Vicky picked up the phone and said they were fully booked too. But instead of completely rejecting me, she's trying really hard to find a solution. At the end, she and the shop took the car and take care of everything!! When we saw the car yesterday, we were so excited. It looks much better than prior the accident. Although it's expensive and long drive, but it's really worth it. Thank you Vicky and Mark 2!!Services: Painting
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April 2023 by Jojo C.
I found this place randomly looking through Yelp to find an earlier opening for a repair estimate after I got rear ended. Little did I know did I came across a rare gem where the owners have such genuine and kind hearts. They want the best for their clients and do not compromise quality so they will always choose the best parts for your car - they do not choose After Market parts compared to other body shops. Vicky is amazing. She will always fight for the customer and I truly felt that during my experience with them. I would choose them in a heartbeat if I'm ever in a similar situation in the future.
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January 2023 by Sriram Balakrishnan
I had a fender bender incident with my friend dashing me while parking. So I decided to do OOP repair and I got quotes from 6 to 7 places around Lynnwood. All quotes were slightly little higher than what I got from here.Vicky is the best in what she does. Polite, considerate and gives you upfront heads up. Of course not everything can be said upfront until you open the parts to see the damage. She was prompt in responding and giving options to customers. Works with the customer in deciding whats best and needed for them.Place is super clean, family owned business. And most importantly your is safe is here. They garage your car unless they tell you for what reason is stored out. I had an opportunity to get explained what was wrong in the old part and how it was decided to replace the bumper.Definitely recommend this place for your one stop shop for car repairs.
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October 2022 by Bonnie M.
I can't say enough about the compassion and care Vicky and Sean gave to me. Had my car towed there after an accident. Vicky was so sweet and caring on the phone when I called shortly after the accident, really helped me calm down. Unfortunately my insurance wanted to tow it to their storage facility for inspection, not trusting these professionals to do it, they helped me deal with this infuriating situation with such grace. If my car is not totaled I hope I can bring it back here to get fixed. Absolutely amazing people, thank you guys so much!
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August 2022 by Hareesh Gottipati
I didn’t get service at Mark 2 and my review is only reflecting my phone conversation with the front desk person.She was kind of rude with no greeting when answering the call. And then she went on to blame Tesla for something very different and went on to say it’s a bad company. That is completely uncalled for. Why would you bad mouth a company that’s doing the most good? Maybe worried about losing business over lesser collisions due to the whole self driving tech?Update: They greeted when I called again.
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March 2022 by Trisha Lamusga
Exceptional and impeccable service I received from Mark 2 Collision. Vicky from the get go was very insightful, helpful and thoughtful. They kept me up to date on the progress of my truck while it was being fixed from my unfortunate accident. Also the shop did an amazing job making my truck look like new again! I'm so happy I did the research and found a good place to take care of the job. If I could I'd give them a million stars! Thank you Vicky and the team at Mark 2 for making this a seamless and less stressful process. If I need a paint job I'll come see you!!!! ?
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February 2022 by Ehsun Shafique
Vicky goes over the top for her customers. So impressed with her customer service. I will definitely be back.
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November 2021 by Em Te (YelloLemon)
Taken all my cars here for collision repair, Vicky at the front desk has always been such a wonderful and helpful staff. #OEM parts
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August 2021 by Tiffany Fleming
These people are the best. We have used them several times, excellent service!!!! And Quality Work!!!!
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March 2021 by DeWayne Funches
These are some great people who do quality service. I definitely recommend going to them if if you're in an accident. It was a joy working with them.
