Lowe's ProServices has received mixed reviews from its customers, highlighting both positive experiences and areas for improvement. Many customers appreciate the helpfulness of the staff, particularly in departments like flooring and appliances. For instance, Jesse in flooring was noted for providing excellent service, while other employees, including those in customer service and deliveries, received praise for their courteous and proactive assistance. However, some customers expressed frustrations with the overall customer service experience. Issues such as long wait times for assistance and rushed deliveries led to dissatisfaction. One customer detailed a problematic appliance installation that required a follow-up visit to correct various mistakes. While the second installation crew performed well, the initial team was criticized for their abruptness and lack of care. Additionally, customers suggested improvements, such as implementing self-service kiosks to streamline the shopping process. While some enjoyed their interactions with staff, others reported unprofessional behavior from cashiers, which detracted from their overall experience. Despite these challenges, Lowe's ProServices remains a go-to destination for many due to its competitive pricing and the willingness of staff to assist customers when needed. Overall, the store's commitment to customer service is evident, but there is room for improvement in consistency and response times.
I’m rating it 5 stars cuz I used to love Lowe’s. I know times are tough. Wish they valued having people that ask I their customers need help. Or have them around when you need something behind glass. Which. Who wants to wait 10 min for something. I’ll just stay home and order it online
November 2023
Jesse in flooring provided me with excellent service in selecting the flooring for my bathroom. It's why I come to Lowe's and not Home Depot for the customer service.
November 2022
I like Lowe's but don't like that I spend more time looking for something than standing in line to buy it. I feel the same about Home Depot. My suggestion would be a self-service kiosk where where a customer can type into a computerized inventory list what they want and it would tell you what aisle it's located.
