Lowe's Garden Center is a popular home improvement store that offers a wide range of products and services to its customers. The store is known for its knowledgeable and helpful staff, particularly in the flooring and appliance departments. Customers have praised the excellent service provided by employees like Jesse, who helped a customer design their kitchen with cabinets and countertops. Jesse was always available to address the customer's concerns and tried to find the most cost-effective solutions. The store is fortunate to have such dedicated employees. However, some customers have noted that the store can be understaffed during peak hours, making it difficult to find assistance in certain departments. The store has also received mixed reviews regarding the delivery and installation of appliances, with some customers experiencing issues with the process. Despite these occasional challenges, Lowe's Garden Center is generally well-regarded for its customer service. The store's staff, including employees in the paint, pro services, receiving, and delivery departments, have been praised for their willingness to help customers and resolve any problems that may arise. Overall, Lowe's Garden Center is a reliable home improvement store that offers a wide range of products and services, with a focus on providing excellent customer service.
Just left my cart full of stuff and walked out because I couldn't get any help to buy a leaf blower. Everything is under lock and key but no one knows how to unlock it. Absolutely unacceptable lack of customer service. I guess Lowe's doesn't want my money.
November 2023
Jesse in flooring provided me with excellent service in selecting the flooring for my bathroom. It's why I come to Lowe's and not Home Depot for the customer service.
November 2022
I like Lowe's but don't like that I spend more time looking for something than standing in line to buy it. I feel the same about Home Depot. My suggestion would be a self-service kiosk where where a customer can type into a computerized inventory list what they want and it would tell you what aisle it's located.
