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March 2024 by Beverly Tasher
Service was very excellent !!,excellent customer service , will gladly recommend, Great staffs thank you LensCrafters
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January 2024 by Romell Hairston
My experience here at this LensCrafters was excellent tremendous service Leanna Hill. Very knowledgeable very experience and personable tremendous service. Thank you so much for such an excellent fast and wonderful experience here thank you. We’re such a tremendous help.
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January 2024 by Sun Ho
Very kindly and detailed explanation .
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January 2024 by Jinn
I visited this store for a nose pad repair on my glasses, and Leanna provided exceptional service. She fixed it quickly and didn't charge me, showcasing her professionalism and kindness. I'm grateful for her assistance and will surely recommend this store based on this positive experience. Thank you, Leanna!
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December 2023 by Dale Ahn
I’ve seen Dr. Kim for routine exams and an emergency for when I couldn’t flush out debris on my eye. Every time she is very professional, friendly, and helps me know exactly what’s going on with my vision. Futurna was also super helpful and took the time to provide me with multiple options for my glasses and lenses. I’ll be back next year for sure!
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October 2023 by Rachel Lam
This 10/10 review is 100% dedicated to Fortune, the female associate at Alderwood Macys Lynnwood LensCrafters. She is the shining example of what great customer service is.Fortune helped me on three separate phone calls from 2pm until 6:30pm on 10/26/23, up until 10 minutes before she was off. She helped me find my previous optometrist as the contacts from the prescription could no longer be ordered, looked up my insurance account from the previous year to find benefits, and helped find a solution that was $0 out of pocket. And she did all this with a helpful, confident, and cheerful attitude. Not once did she let me feel like I was bothering her with the multiple phone calls, and she even remembered me by name. I’ve never had such great customer service, certainly not for purchasing contacts. I had full confidence in her abilities as she led me through the process.I hope Alderwood Macys LensCrafters recognizes and rewards Fortune for her excellent customer service and memorable representation of the company.
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August 2023 by CHRISTINE DAMILES
She’s the best, she helps us all the way through and explain everything vividly.. Thanks so much Leanna??
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August 2023 by Alex Hurtado
The rep was really helpful and guided me through each step of picking out my glasses. I showed up just before closing and was not rushed!
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June 2023 by Ruby
I was provided wonderful service by Furtuna. She was very accommodating and understanding, which I appreciate so much. I will absolutely come here again in the future. Dr. Kim was also a pleasure to work with!
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June 2023 by C W
Doctor Kim is the absolute best at her work. She’s dry thorough and takes the time to explain everything very well. The sales associates are top notch as well
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June 2023 by Susanne Wasilawski
Doctor Kim is the absolute best at her work. She’s dry thorough and takes the time to explain everything very well. The sales associates are top notch as well
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May 2023 by Kyle Parkinson
Glasses frame was bent and lens was popping out. One of the attendants (unfortunately I didn’t get her name), fixed the frame, reseated the lens, and cleaned the pair really well. In and out in less than 5 mins! Excellent experience!
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April 2023 by T Rook
I'm very happy with the results. I gave them a bit of a hard time when I picked up my glasses because I thought they weren't exactly what I was looking for, but after wearing them and getting used to them, I'm really pleased. The team there was accommodating and the Dr. was so nice and kind. The selection was great, as well.
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April 2023 by Lordes nolace
They claimed that they definitely remembered me when I went to pick up my glasses chuckles.... I said thank you I am your proud best quirkiest customer im sure!!!!the appointment all interactions were awesome including the product in the price location is very convenient want to recognize Carol Kim Aiden Leanna their entire staff at lens crafters!!!! Thank you for the in-store memories story's fun and cheer a relaxed awesome experience it's like you guys brought the 80s back!!!!
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April 2023 by Jessica Engstrom
I am super impressed with how friendly, courteous, patient, knowledgeable and beyond helpful the entire staff at this location is! I had such a great experience, and will recommend this team to anyone. It is beyond evident that they love what they do and are more than willing to provide honest and insightful feedback.A special little shout out to Belen; she jumped in as my shopping girlfriend and gave me suggestions and true opinion for color/fit/style. She patiently walked me through all of the display cases and suggested frames outside of my comfort zone, and because of her, I found my new favorites. She also made sure that I got the best deal and walked me through my different purchase options.Belen, Leanna and their very kind coworker served as panel judges for my top 4 selections, and each gave feedback with candor and care. After my appointment and frame selection, I left with the comforting feeling that I had gotten a fantastic deal, made a great decision and that this team really loves what they do.10/10 would recommend!
