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November 2023 by Theodore Chandler
I am so glad to have found this shop. They did a great job on my vehicle and it is driving great now. After having all of my brakes, rotors, front left axel and both lower control arms replaced, the vehicle is driving much better than it was before. After deciding to remove my car from a shop because I almost got taken to the cleaners for loads of unnecessary work, this shop not only found terrible safety issues with the car the previous shop did not, but also did not recommend any of the other extra and unneeded work like the previous shop. I will definitely be using this shop again.
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November 2023 by Waytruthlife
We had been a customer of a quick oil change place for many years. The last time we took our car in, was the last straw. We no longer trust them and were looking for a mechanic to do an oil change.We called KC Martin and Terance was polite and professional. He said we could bring the car in the next day which was surprising they could do it so soon.We waited in their comfortable lobby that didn't smell like tires or gasoline. The tv wasn't blaring with some sports show full blast, but instead it was quiet, clean and it looked like they had tea but we had brought our own drink. They had WIFI so we could work while we waited. The restroom was just down the hallway and was also very clean and well maintained.They ended up charging us less than the quick lube place and again, we were pleasantly surprised! My parents used to come to KC for all their car issues when I was a child so there is longevity with this business.They also said they would check our fluids between oil changes which was a service we were getting from our previous place of business. We are happy to be their new customers and feel secure knowing they will take care of us.Thank you to Ryan, Derek and Terance, keep up the good work!
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October 2023 by Lynda C.
My husband took his work truck in to get his transmission fixed, a little over year ago which set us back $5361.00. He uses his truck for work. He returned it several times because of a hard shifting issue. They told him that he needs to drive it for a while to loosen things up. He did that but with no result. He took it back and KC took a spring out somewhere and told him to drive it for a while to get it to loosen up. It was difficult to have the truck tied up at KC because he was self employed so...no work/ no pay. Unfortunately, we had to temporarily move to another area. Even though the 2 year warranty was not up, we needed our truck to work now, so we took it to another company for an second opinion. They had to pull the transmission for a closer look, which cost $1740.00. It did not make sense to have them put the transmission back in at that point because it would have been more costly and risky to try to take it back to KC, so we had the other company fix it. It works great now and it got fixed right the first time, but sadly, we had to pay another $4200.00 to get it rebuilt, the right way. The new repair place said that the workmanship and parts were below standard (to put it nicely).
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October 2023 by Mikala Kim
The guys at K.C. Martin are AMAZING! I really don’t know much about cars, but these folks know what they’re doing and are great at explaining what is wrong and why. They are honest, trustworthy, and genuinely lovely people who offer great advice if you ask for it! Special shout out to Ryan and Terrence for their superior customer service.Service: General repairs & maintenance
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August 2023 by David Grisham
We had a 2000 Mustang GT with the ABS light on. We took our car to KC Martin for diagnosis. They had our car for about a week. I finally got a call and was told that the problem was the main computer. They also mentioned some other things they found and I okayed the repairs. About two weeks later I got a call that the car was ready. They had to send the computer for reprogramming. The bill was about $3000. I asked them to leave the key in the car so I could pick it up after hours. I was told they couldn’t do that. So I had to drive there on my lunch to get the key so I could pick it up later. I went back later that night to pick up the car and as soon as I turned the key on the ABS light came on and stayed on. I was pretty frustrated. I left the car and got my wife to drive me back home. When I deposited the key in the envelope, I left a message that the car was still not fixed and I was frustrated. By 1 o’clock the next day I still hadn’t heard from them so I called. They had the car a few more days and then finally determined that it was still the computer. They said they could send it back to have it re-programmed. At that point we needed two cars , so I continued to drive it with the ABS light on. Also, when I picked up the car, it was absolutely filthy. Bird droppings all over it and all over the convertible top… A layer of dust and dirt on the top surfaces.Last month we traded that car in on a new vehicle for my wife. I went back a couple days later and spoke to the mechanics for the dealership. The problem with the ABS light? The right rear sensor was bad - about a $300 repair. I paid $3000 and the problem with the car wasn’t fixed by KC Martin. They clearly didn’t do proper diagnosis and charged me for their incompetence. If they were the only auto repair shop in western Washington, I would drive to Spokane. Do not use this place.Service: General repairs & maintenance
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July 2023 by Jay Jay
30 plus years a customer. In all that time, they made one mistake and bent over backwards and made it right. Would I take my vehicles anywhere else? Absolutely not!Services: Electrical repair
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July 2023 by Michael Rafer
We were looking for a local automotive shop to take our vehicles other than an auto dealer. So glad we found KC Martin Auto Services. Very knowledgeable and professional group. They did a courtesy inspection of my breaks after they’ve already done the work on it a few months before. Others would charge you just for bringing it to their shop.
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July 2023 by Seth Nelson
My dad was best friend’s with the owner of KC Martin Transmissions since high school. Both businesses always give 100% to customers and have always provide a fair service for a fair market price.I have a 63 Nova that was having a lot of problems, and after multiple visits, the team was able to work through and diagnose a bunch of small issues with the front end. Through their patience, they were able to get the front end aligned so now it’s driving beautifully. It’s rare to find people with experience on old car suspensions and geometry. Shoutout to the team for always providing honest work!
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June 2023 by Brandon Connor
My car broke down on 405 at midnight. I had it towed to KC Martin and dropped the keys in the overnight drop-box. They were super busy but managed to get me back on the road with a new alternator less than a day and a half after I dropped the car off. Paid a fair and reasonable price as well.
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June 2023 by Dennis W.
They are by far the most honest car repair around. It's nice that they only do the necessary work and don't charge for needless additional repairs. The dealer's shops seem to always charge a little more than their estimate. K.C. often comes in under the estimate for most of my visits. Wish they had a shuttle service, but that may be another reason the Dealers are so much more expensive.
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May 2023 by mike perkins
These people do solid work and keep the customers' in mind. They have worked on my vehicle several times and I'm always satisfied with the repairs. They warranty a lot of their work and are very honest and integral about the work they owe you under warranty. 10 out of 10 I highly recommend KC Martin as a mechanic.
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May 2023 by U One
It’s a scam! Not recommended. I got my engine valve replaced here months ago. They broke my oil stick and didn’t even tight screws. The check engine light came up recently, I took my car to another auto shop. The mechanic asked me if someone had worked with my engine before and told me it was obviously that the gasket was not assembled in a professional manner.Updates: Seems the owner did a great job replying reviews and finding excuses.Service: Engine repair
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May 2023 by Christie Leber
Always the best! I drive more than 50 miles and take a ferry to have them service my vehicle. I've tried others, but I don't feel confident that the work I requested was done. Thank you K.C. Martin!
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May 2023 by Yuan Zhao
It’s a scam! Not recommended. I got my engine valve replaced here months ago. They broke my oil stick and didn’t even tight screws. The check engine light came up recently, I took my car to another auto shop. The mechanic asked me if someone had worked with my engine before and told me it was obviously that the gasket was not assembled in a professional manner.Updates: Seems the owner did a great job replying reviews and finding excuses.Service: Engine repair
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March 2023 by Sherry Baker
The left indicator was out on my Jeep, so I looked up the price to change it out and it was a crazy amount the dealer wanted -- just to change out a light bulb! My husband recommended K.C. Martin and I'm in awe. Not only was Derek's work TOP notch and fast... it didn't break our budget. I'm not just telling you guys... I'M TELLING EVERYONE! Thank you, Derek, and thank you K.C. Martin!Service: General repairs & maintenance
