-
October 2025 by Odessa Woodlee
No one and I mean no one ask how I was doing or if I needed any help. Two of the sales associate were just talking at the front desk. I took a pair of pants back to try on and no one was in the fitting room. No one was really in the store. Very disappointed in the customer service, but I guess that is typical for J,Jill
-
August 2025 by salim houssou
I was taken aback by the manager’s behavior. She was
rude to me because my children were running around the store. There are certain ways of interacting with customers. To make matters worse, my wife has been a loyal customer of J.Jil for a long time.
-
June 2023 by C Bella
Very disappointed in my J.Jill purchases and their policies. Their prices are over the top and not inline with the quality.I spent quite a bit on clothes for late spring/ summer, and sweaters for fall. The sizes are inconsistent. I wear an 8P/PM. XS tops were too large, and sweaters were extremely BOXY and awkward fitting! Their QUALITY is embarassing. The sweaters were "thick felt-like fabric", very itchy materials. I had to return my purchases. I tried to purchase different items hoping for a better outcome, no such luck.The pictures portray attractive clothing, but this is not what I found. I would have tried to exchange if the merchandise was better quality and sized correctly, but they are not the standard.The free shipping policy states you have to spend a$150 for free shipping, tax not included. Easy to do when their clothing is pricey. However, If you return any item, they deduct $9.95 from your return credits to reimburse themselves for shipping!That just tells you they have no confidence that the customers will be happy with their products.
-
June 2023 by Brooke Pringle
One of the store staff was quite rude. I was browsing the whole store and found myself in the petite section, unknowingly. The worker abruptly asked me “are you petite? This is the petites’ section.” I would not consider myself petite, but the way she asked seemed very unhelpful and judgemental. I left immediately.
-
October 2022 by Judy Ellen Corcoran
This J. Jill store has truly helpful, pleasant, and efficient employees! I went in to exchange a pair of jeans I'd ordered online for a different size and it was taken care of quickly, and with a smile! The correct-size jeans, which they didn't have in stock, were delivered to my home a few days later wth no shipping charge! Very impressed with J. Jill's customer service, as usual, and thrilled that they are once again carrying Tried and True Fit jeans after an absence of many years!!
-
August 2021 by Yvonne WIT THA XTRA
Nice ?
-
December 2020 by Jayne
The sales team are really helpful and knowledgeable. And the clothes are well made. I like their styles very much. It's worth your time to take a look. ☺️
-
December 2020 by Casey Bowers - Windermere Real Estate
Friendly, helpful staff greets me in a bright and organized space.
-
August 2020 by Sum H.
I got to say I always have great service here. The sales people are so nice! They are fashion savvy and very knowledgeable and understanding of what I need. I'm petite so the clothes shopping is very hard at times. J Jill has the right size and style. For middle age. Very simple yet on trend.Their fitting rooms are OPEN so you can actually try things which is very helpful for me. There are some stores their fitting rooms are closed due to Corona virus so you have to buy them and try them on at home and return what you don't need. I tried that with another store and it was a hassle. I will never do that again.I shopped at several stores at Alderwood mall today, and this store excels in all areas, the selections, prices, cleanliness and customer service. The best store to go. They have 60% off selected pants, 50% off sales items, and 30% off full priced items as of 8/8/2020.
-
February 2020 by Casey Bowers - John L. Scott Mukilteo
Friendly, helpful staff greets me in a bright and organized space.
-
February 2020 by Cecily Sherritt
Great clothes and good selection!!
-
January 2020 by maryann kridler
Stylish clothing
-
January 2020 by Jayne Engle
The sales team are really helpful and knowledgeable. And the clothes are well made. I like their styles very much. It's worth your time to take a look. ☺️
-
October 2019 by Cyndy A
Small and has nothing
-
October 2019 by Carol Cooper
Clothes are well made. I can find my size always. I'm a petite. Associates are extremely helpful. I wouldn't mind working there to tell you the truth.
