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September 2024 by Raymond Haynes
Eric and the team that work on Lincoln's have been super awesome to work with they are the reasons why I am on my third Lincoln thank you so much team
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September 2024 by Shane Phillips
Great place to go, service lady there was great getting me in and out, the staff was fun to talk to and friendly, it helped when you are spending hard earn money for you needed work on your car or truck. The cashier lady was great in the process of payment of service and friendly too.
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September 2024 by Dan Battern
Easy and quick on the service for my F150. Communication from setting the appointment to picking up the truck was flawless.
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September 2024 by Ryan Sarvis
I recently had the pleasure of purchasing a Ford F-150 Lightning from Pierre Ford, and I must say that the experience was nothing short of exceptional. From the moment I walked into the dealership, I was met with a level of professionalism and friendliness that truly set the tone for an outstanding car-buying experience.
A special shoutout goes to my salesperson, Jinx, whose expertise and dedication made the process smooth and enjoyable. Jinx went above and beyond to ensure that I found the perfect vehicle to meet my needs. Not only was Jinx incredibly knowledgeable about the Ford F-150 Lightning and its features, but their genuine enthusiasm for the brand and the product was infectious. They took the time to walk me through every detail of the truck, answered all my questions with patience, and provided insightful advice that made my decision-making process much easier.
Jinx’s customer service skills are truly top-notch. They were attentive without being pushy, and their transparent approach to discussing financing options was greatly appreciated. It was evident that Jinx is passionate about their job and committed to delivering a customer-centric experience. Their friendly demeanor and professionalism made me feel like I was valued and well-cared for throughout the entire purchase process.
Pierre Ford’s entire team also deserves commendation. The dealership itself was clean, well-organized, and had a welcoming atmosphere. The paperwork process was streamlined, and the staff ensured that all my concerns were addressed promptly.
Driving away in my new Ford F-150 Lightning, I felt not only thrilled about my purchase but also grateful for the exceptional service I received. If you’re in the market for a new vehicle, I highly recommend visiting Pierre Ford and working with Jinx. They have set a new standard for what a car-buying experience should be—efficient, enjoyable, and customer-focused.
Thank you, Pierre Ford, and especially Jinx, for making this such a memorable and positive experience. I’m absolutely loving my new F-150 Lightning, and I look forward to returning to Pierre Ford for future needs!
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September 2024 by Thomas Marvin
Great experience, would def come here again.
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September 2024 by Anna Mokwa
We filled all the paperwork before seeing the car, trusting the sales person in what he was saying. He had to bring the car from a different dealership and we were only able to see it after filling the paperwork. After that we realized that the car that we got, did not in fact have the things that were promissed to be there (we asked about the better sound system and were told since it's a higher trim that the one that we test drove, it'll have it, but it did not). We also realized that the charger that was supposed to be in the car, was not there. At first the salesman told us that he'll bring it to us the next day, but later tried to convince us that the charger was not a part of the deal. Luckily we had a picture of the window sticker which clearly stated that the charger is included. So they said they have to order it, because they don't have it in stock (really? with at least 20 of the same cars in the lot, you don't have one charger?). It's been almost 3 weeks and we still don't have the charger for our electric car.
I would not recommend this dealership since they misinformed us on the car that we were interested in and the package that it comes with and also now are misleading us with the wait time for the charger.
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September 2024 by Joshua Inman
Jim and the service techs at Harris Ford were great to work with. I had a couple minor issues that I needed to get fixed with my 2018 F-150, and not only were they able to address those issues, but also noticed a bearing going out in the front end which I also got replaced while my vehicle was with them. Jim communicated what was going on while they serviced my vehicle. They are a pretty busy shop, so it took a bit, but it was worth the wait.
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September 2024 by Brandon Campbell
An amazing experience! The service was very professional and punctual for pickup, servicing, and drop-off. Highly recommended.
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September 2024 by Jennifer Currier
I would like to thank all the Pierre Ford Team on the purchase of our new Bronco.
From sales to Finance everyone was just amazing to us.
Thank you again and I’ll definitely recommend Pierre Ford.
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September 2024 by Fraser McFarlane
Repair work was fine. Returning my car to me was not, since it seems the employee decided to use my car to run a not-quick errand to Safeway for snacks, then left the litter in my car.
I called to speak to someone about this and 3 days later, have not had my call returned.
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September 2024 by Ahi Booganim
Great team found me a car that I wanted and in my budget
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August 2024 by Yvette LaPorte
I'm leaving a three star review because after purchasing my F350 and then a few months later my Ford escape in 2020, I had a wonderful experience with the sales people. However, moving forward four years, I have to say that this is the most consistently bad service I've ever had at one place. The service department here is unacceptable. Every time I walk in I feel like I'm inconveniencing the service reps. I've also scheduled services and been told it would take two hours to then go in and be told that my truck would have to be there all day. As a working person coming from Ballard, this obviously won't work for me. I could actually list multiple times I've been disappointed with the service here, but it would take too long. I've even left and they didn't top off my DEF as they're supposed to as per my service contract. After leaving the other day and reviewing my bill, I noticed that Arlo wanted to be notified if I could not leave a five star review for this service department. I did reach out to Arlo and once again, the service was very disappointing. He obviously didn't care to hear what I had to say. He asked me why I continue to go there and I think the answer is pretty obvious. There aren't a lot of options for service with Ford in the Seattle area and I do still have a service agreement for both of my cars. Unfortunately, I will still have to go to Pierre Ford, and be frustrated with the lack of customer service.
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August 2024 by Dan Poole
Horrible experience, had a customer take a 30,000 mile ford for a inspection at this dealership, it did not get inspected they told him ours was bad when it was not and sold him another vehicle then this business called us and told us to pick up our vehicle. Terrible management and horrible business practice. Hopefully this reaches someone who actually cares.
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August 2024 by Russ H
I was happy to be able to purchase this brand new 2024 f150 lightning pro. The sales rep was great. She took great care of us and was very personable. I never did meet the original salesman that I talked on the phone with as we arrived a bit early at the dealer. But they were nice enough to get the process rolling quickly with another representative as we had a long drive back home.
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August 2024 by Yuliia Nakonechna
Great service, nothing to complain about. MC listened to us and did what we asked plus they did a car wash and vacuumed into the car as a compliment after the mechanic did a tire change. We will return for sure.
