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January 2024 by Ted V.
For a large bike store, they are very helpful to all levels of experience. From the 5 year old to the 70 year old. From the bike path to the racer. They are one of the good business that help you....
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January 2024 by wickedtoast
Super friendly and helpful group of guys in there. They were so happy to go to whatever lengths it took to get me the right parts and even gave me some tips for a problem on my bike. These kind of stores are getting so rare these days with all the online shopping we all do now. Gotta keep gems like this alive!
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January 2024 by Christopher Eckbold
I haven't bought a bike here, but have bought tubes, small parts and tools, had some repair/maintenance work done and discussed equipment upgrade options with the staff. Everyone is very pleasant and knowledgeable. Prices are fair, staff is willing to work with you on parts to get what you need. 10/10.Support your local shops!
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January 2024 by Biker Dude
Stellar customer service and professionalism.
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January 2024 by Drew Ellison
Gregg’s has a lot of great quality bikes in hand, and the customer service and knowledge of the sales folks are top notch.
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November 2023 by Matt Johnson
Had a warranty issue on my new bike and they got it fixed fast. The absolute best customer service, awesome selection, super friendly and helpful staff.
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November 2023 by Invest and Cycle Cheap
Bad customer experience. I called asking the mechanic for advice for a problem with my road bike and I wasnt even given a single suggestion for what the problem could be. Instead the mechanic rushed me off the phone. I called another bike shop and we were able to troubleshoot shoot my problem together. Thanks other bike store for your great support!
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September 2023 by Yifan Y.
This business is funny. I called them on Tuesday asking if they are able to repair a dislocated break handle, they say they can do that and I just need to bring the bike there and give them 1-2 days to finish the work. So I brought my bike to the store on Wednesday. As soon as I brought up my request, the guy at the counter told me "we don't work on product we don't sell", and it's even funnier that they didn't even pretend to take a look and give me an estimation.Fourtunately, there is another bike store nearby called Harvy's Bike Shop, the gentlement at Harvy's took a look at my handle, brought out a linesman plier, then had my handle repaired and lock in. the whole repair process took less than 5 minutes.
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August 2023 by in the abyss
Bought a Globe Haul ST almost a month ago, had some intermittent issues with it. I explained the issue and they were extremely understanding and fixed my bike. Thank you for everything and getting me back on it. Honestly some of the best customer care and support I've ever been able experience. @specialized why so much nyogel?! Lol
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August 2023 by Joel Teague
Bought a Globe Haul ST almost a month ago, had some intermittent issues with it. I explained the issue and they were extremely understanding and fixed my bike. Thank you for everything and getting me back on it. Honestly some of the best customer care and support I've ever been able experience. @specialized why so much nyogel?! Lol
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June 2023 by Junior Perez
Kelsey, gave me some of the best customer service I’ve received from any place. Period.The service department was completely booked out for the day but when I stopped by with no appointment, Kelsey still took the time to insure my bike was in good working condition. He did recommend a few repairs and luckily had time to do them quickly. I really appreciate the help. Happy I came here!
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June 2023 by Karen Dawn
Came in to get help because my bike saddle was making my bum sore. Being new to riding I first bought 3 different seats on Amazon and they didn't fix my problem. The staff here was super helpful - no they didn't offer to even sell me a new saddle, instead they had me bring my bike in for a free fitting. They had me sit on my bike and after making a few adjustments to my saddle it was amazing the difference. I also learned that my body needed to get use to riding and that padded bike shorts would help. Between the shorts I bought there and the adjustments, I rode home without any pain! Now I can enjoy my bike! Thanks!
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June 2023 by Christopher Blodgett
Okay selection. Would be nice to have a bike shop more focused on carbon bikes and less low end bikes. Feels like this bike shop, needs to find a bit more focus, either more high-end or more low end. Feels weird, like a confused shop.
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March 2023 by andrew cicero
I love this place! If you need anything bikes, I highly recommend this place. Customer service is always top notch. I bring my bike here to get serviced and I come here for any accessories I need. Including bike packing mtb gear. They have multiple locations too, so if you need bike stuff, make it Gregg’s!
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March 2023 by steve ambrose
Excellent customer service, Mike was extremely helpful. I only purchased less than twenty dollars worth of parts but was treated like I was spending a thousand on a new bike.