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February 2024 by William Goodman
Great selection of flooring and finish material. Material costs are competitive. The Asst Manager Andy is extremely knowledgeable and helpful, has trades experience. The administrative help at the front of the store is another story.
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December 2023 by Lacey S.
I had floorte LVP floors installed through Costco, August 2022. I was very specific with my requests, I have kids and dogs and wanted durability. Boy, did I not get that. This floor sucks, so bad. 100/100 do not recommend. 1. It scratches very easily. I expressed this concern about 7 months after install. With my sales person via email and he had me mail in a sample of my floor, which I did. They supposedly did a scratch test with a nail and said it would not scratch... I 100% do not believe that. My floor scratches from dog nails. It is literally covered in scratches, a little over a year jn. 2. It looks dirty ALLL THE TIME. I mop and 10 minutes later it's smudgy and ugly just from being walked on by dogs. We do not wear shoes in our house. I literally have to mop daily. Anyways, I hate my floor and I feel like I was not listened to. And now nothing can be done. So moral is don't buy this floor or maybe don't even use this company.
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March 2023 by Pat J.
I was looking to have laminate flooring installed in my condo recently. There were so many choices of where to go to purchase it that it was almost overwhelming. While visiting the Home Show I talked with a representative of Great Floors. Based on that experience I went to the Great Floors in Lynnwood to see what they could do for me. My experience was great from beginning to end. The salesperson, Cathy, was knowledgeable and listened to what I was looking for. She was integral in helping me decide on the product and color. She then came out to my place and measured the space, quickly sent an estimate and helped schedule the work. When the installers came - on time! - they were very professional and hard working. Throughout the install they were attentive to keeping the space as clean as possible. They were very efficient and completed the whole job within 2 days. My overall experience with this company from beginning to end was nothing but outstanding. They provided wonderful customer service, did not try to up sell me on something I didn't want and were able to complete the job quickly. When I need to replace the carpets in my bedroom, I will be using them again. I wholeheartedly recommend this store - they were great!!
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February 2023 by TJ Mothersbaugh
I worked with Zach, and he was awesome! I was trying to locate a match with some existing cabinets that seemed impossible to find, and he was able to track down. I sent him a sketch, and the parts list he sent me on the quote was perfect on the first pass. On top of that, he found a way to reduce the price at closing and saved us hundreds on delivery by using his own driver (who also delivered the cabinets the day after they arrived at their own warehouse). Zach provided great customer service for all of my many questions throughout the multi-month process - highly recommend!
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February 2023 by Mike Hanger
Looking to remodel a small bathroom so I went in to look at tiles. They have plenty to choose from and the displays are helpful in seeing how the tiles will look when set.
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December 2022 by Jane
My husband and I had new carpet installed in December, 2022from Great Floors, Lynnwood. Cathy was a knowledgeable salesperson and gave good advice. The installation team, lead by Adrian Ticas, was super from start to finish. They arrived and had to deal with clearing ice from the parking lot. We paid for furniture to be moved and put back into place. They worked hard for 12 hours and cleaned up all trash and took it with them when they left. We had some squeaks in the floors, and they even fixed those for us. I would recommend this location of Great Floors to anyone.
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November 2022 by LYNN DARLING
WOW!!!! Total lack of service. We wanted to look at laminates and LPV. Bobby introduced himself, showed us the product and walked away. Didn't hang around so we could ask questions and get pricing.
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June 2022 by Teresa M.
Worked with Bobby Sajutie at Great Floors in Lynnwood when we needed carpet for our hallway and stairwell. He was very helpful and patient when we changed our minds, helped us get the most out of our square yardage. The installation was very good also.
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May 2022 by Carla Speer
I worked with Steve , Riley and Jose Daniel’s Crew. Steve helped find the best carpet for my home and came out and measured. I give him a 5 approval. He did a great job. I then worked with Riley who coordinated the installation of the carpet. She was great, kind and very efficient. I loved working with her. Jose Daniel’s Crew was the one who installed my carpet. The person they sent to install the carpet was unbelievably great. He was called in at the last minute because of a problem with the assigned crew. He came alone and installed 4 rooms of carpet working by himself and even moved the furniture. He worked at least 9 + hours and he did not leave until the job was finished. He did a great job and cleaned everything up and vacuumed the carpet when he finished. I would have to give him a 10?. I would definitely recommend Great floors in Kent and the great staff for any one needing flooring for their home. A note I went to Home Depot first and it was going to be 6 to 8 weeks before they could install. Great floors installed my carpet in 2 weeks! GREAT EXPERIENCE!
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March 2022 by Haolai Jiang
Yesterday I got my carpet and hardwood floor installed beautifully. The sales person Bobby Sajutie was amazing. From the beginning to introduce the product, helped me get a good price, to schedule the installation, to help me solve an issue about charge, Bobby has been very responsive and very professional. I highly recommend Bobby to future customers.
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March 2022 by Mark D.
We went to the Lynnwood location after looking at several other vendors. We worked with Bobby Sajutie and had a great experience. We'd been searching for several weeks and were familiar with the process and what we were looking for. Bobby was well-informed and was able to answer some of the detailed questions that we had. We went in on a Saturday. He had our house measured Monday morning and turned a quote around very quickly. We ended up needing more product than they had locally but he had it shipped in from Georgia. I was honestly waiting for them to blow the window that they'd given us for shipping and install, but they beat the quoted timeline. Install was fantastic. Incredibly clean, courteous crew. They nailed the details around some difficult areas. We're really glad we ended up here and will start here next time.
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February 2022 by S Aaron
Decent prices. Only had 2 carpet colors we liked and in the quality we were wanting. We got a quote but found a better quote plus installation better at another place. This place is good but just didn’t find exactly what we were wanting. If you want brow colored carpets, this is the place to go. So much brown samples!!
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November 2021 by Drew Daycross
Got a good price on carpet, they even told us about a sale that was happening in a few weeks and saved us some money. Excellent and timely installation.
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October 2021 by Susan N
Rude uniformative staff. If they are not helpful when you are buying, how helpful will they be if there is a delivery or installation problem? Ladies room was poorly stocked, dirty, and made me question, if they don't have supplies for washing their hands, are they icky people who don't wash after toileting? The carpets in the store are stained. Bad first impression overall.
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September 2021 by Ms. Tara's Preschool
We ordered carpet for our vacation rental through the Bellevue store and all went great- fast and friendly. Recently I had a bad experience with the Lynnwood store when setting up a time for our residence. The scheduler/sales lady was extremely rude. We had previously scheduled a measuring appointment , when they were late I called. She was short and unapologetic, then called back 30min later and said they couldn’t come- in an extremely rude manner. I was about to move on but decided to call back and I got a different gentlemen that was very helpful and got someone out. Update: the rest of the process went great it was just the 1st person that was off, I’m glad I gave them another chance!
