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February 2024 by Robert Selfe
Absolutely gone down hill! This store used to be one of the best! Had an issue with a preorder and instead of trying to help the response I got was "So sad sucks to be you!" It seems like they do not care about the customer any more. I am complexly aghast to see how they are doing business! I would love to hear why they thought this was ok to say to a customer. If a preorder was screwed up you say you can not help. The other store called your bluff and even said it is obvious you do not want to help!
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February 2024 by Bryan Aguero
I wanted to say that this store has been the better place from all Gamestop stores, Ethan is who help me understand their policies, and see what he cluld do for me for the misunderstanding from other employees.I was told 1 year and a half ago that if I buy the insurance for my new items, I could use that credit to get anything from the store. On the other hand, it was not true and they just made me pay 25 dllrs for 2 years' warranty for one of my items (ps5 controller) , and 15 dllrs 1 year warranty for 2 items (ps5 wireless headset, and splatoon3 for N-Switch)Ethan spent more than 1 hour to see a solution, and all he could do was return money for my ps5 controller. I wanted to use the warranties for a Pro Controller. I ended up getting the same headset on another color and Mario Wonder for the switch to use the warranties.I gave 1 star because Gamestop should keep with their policies for the time taken. I don't believe it was a misunderstanding from the employee. I have been a Gamestop buyer since 2012, and this happened since they put the pro account add up to 25 dllrs, instead of 15 as it used to be.Although Ethan was the best employee they have had, the company sucks for what they have done. Corporate should have a better understanding of what people really needs or wants.
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December 2023 by Amanda Davis
The schedule is lying they are closed!!!! I drove here 30 minutes to stand at the closed door!!!
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November 2023 by Taylor I.
Bought a PS5 from here! Works great and the staff are always very helpful! The prices are most of the time pretty fair, but do not recommend selling your stuff to here. They will lowball the heck out of you. Other than that great video game store
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October 2023 by Rainbow Gold
This Gamestop is My Childhood. I have come here many times with my Family and bought a library of Video Games. I purchased a Nintendo Switch OLED Pokemon Scarlet & Violet Special Edition, Wireless Afterglow Controller & Hori Split Pad Bro Bundle. Thank you for all the Memories and God Bless Alderwood Mall!
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September 2023 by Steven Pitts
One clerk for the store. Place was slammed. Was there another employee available? If so, they needed to help. Nice store. Clean. Well stocked.
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August 2023 by Michael Barto
Staff are super nice and helpful. Lots of inventory.
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August 2023 by Rider Forseth
Its a gamestop so you know what you are going to see, gaming stuff. I will say on occasion you can find some good deals on used games.
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July 2023 by Matcha W
I may be an anime fan, but this store stank a little more than my personal liking. I walked in and my nose twitched “*AH!* What a smelly smell!”I peeked my large doe eyes over the counter to see a man with greasy brown hair, looking into a cabinet. Let’s just say, I knew where the smell was from…
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May 2023 by Steven Sparkman
Friendly staff and good deals on trade-ins for new games.
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May 2023 by Chris S
Nice store and helpful employees. Biggest pain is it is inside the mall and there doesn't seem to be much knowledge of other store's inventory.
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May 2023 by Jackson Morris
The employees of this store are forced to kneel down to serve customers, or bend over all day, because the desk is about two feet high, and the manager refuses to alter it.This is an INCREDIBLE safety risk for the employees. I'm astonished their management is hurting them day by day like this. It's shameful!!
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April 2023 by Diane S.
If you are looking for the Nintendo games etc. I highly recommend this store. The sales person is very knowledgeable and helpful.
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March 2023 by Chris Dubs
Respect to the guy at the counter. Thanks for the helpful information for the gaming equipment and letting me know what upcoming event discounts are available.
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March 2023 by Lesli Carmichael
They're very friendly ,and helpful at this store.