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February 2024 by Samantha Umbaugh
Tony Anthony and manny we the best. We needed the rental washed. Boy they hot right in it and took care of us. We will use them everytime. Thanks again manny for the quick wash and shine.
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February 2024 by David Crompton
Long time Enterprise customer. Personal , Business, Fleet. Worst experience this week at this Lynnwood location. Needed a vehicle, reserved on line as usual, followed up to confirm by phone but when i arrived they would not rent the vehicle to me because i already had a enterprise truck rental out. (Have been renting for years never heard only one vehicle at a time policy). Employees working at the office had no real solution nor did they seem to want to find one. I called the corporate number but only got a call center that took my information and said they would have some one call back when the office was open..... 18 hours no call back. I guess as a rental car company you don't want repeat business.. sad. Went to budget and grabbed a car - no issue.
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January 2024 by Jake Huang
Tony was super helpful and the process to get a rental was seamless. Quick and easy!
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January 2024 by Subhasish Behera
Tony is a cool manger and answers queries quickly and very supportive.
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December 2023 by CT N.
Extremely helpful, knowledgeable, friendly, and efficient. Thanks to Carter and Tony!
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November 2023 by Deborah VanWalsen
Very, very helpful. At first I had a reservation at the Bothell location but my lodgings changed and I was too far from them to deliver.Seamlessly my reservation was sent over to Lynnwood's location and handled so easily! But, the first car had a minor issue. When I stopped in I was given an upgrade and was back on my way within minutes. Amazingly good service. I want to thank them for making my car rental so easy even though I had discounted rates. Enterprise does a good job and is affordable. I will use them again, especially next year when I visit Lynnwood again.
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September 2023 by Jay T.
Picked up a sedan for couple of days from here. Booked over the phone and they gave me the best rate. Pick up was very easy. Everything was ready and just need to sign the paperwork to get the keys. The car was clean and washed. Parked in an easily accessible area. The agent walked me through the policies and obvious clear damages there on the car. Drop off was even easier. Parked the car and the agent was outside to do all checks. They emailed the receipts. Quick 5 mins stuff. Main issue with this place is location and inadequate staff. Tricky to spot if you are coming from the Bothell side. And the parking m is awkward. You may fear whether you will hit another car even before you gets out. Not easy at all. There was just one agent available to help. When I reached he was helping another customer and I waited for around 10 mins. And by the time I got the key, there were another 2-3 customers- all waiting for him to be available. That's not good. Otherwise I am totally happy about this place.
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August 2023 by Damola Lun
No one picks up the calls at this Lynnwood location. I guess I am spoiled by the great service from their Bothell location.
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June 2023 by Valerie Hammitt
I am blown away by the customer service and kindness I was shown today by Francisco at this specific Lynwood location. Let's just say I wasn't the happiest or easiest customer after leaving the Land Rover Dealership and this young man turned it all around. Not only did he help with patience and kindness he went above and beyond to make sure I was taken care of. Francisco you are an amazing young man and there need to be more people out there like you! WOW 10 outta 10 for all!! IMPRESSIVE.
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April 2023 by Darla Ann Matias
Quick and easy pick up when our truck went into the shop. Marcs was so helpful. Magalo
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November 2022 by Chris Goldman
This is a very personable, small, and efficient Enterprise. Rent-A-Car. I go here all the time because it's right next to my house, and the staff is friendly, efficient, and we'll find solutions for my rental car needs. The few times they didn't have the car I needed, they reached out to their partners and got it quickly.
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September 2022 by Robert Wernau
Warning: warning:warningDo not use this location, $100.00 security deposit will not not be refunded. This location are thieves working here. I paid with a cc, they say it was refunded, called the bank, they do not see anything on there end. Spoke with Sydney was doing the song and dance. So now I'm out the money and they will not except that they might have screwed up. So now I have to take the route of disputing the charge.why can't you just dip into the register and give me back my money? DO NOT USE THIS LOCATION!!!! They are thieves.
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June 2022 by Jonathan
RENTAL DAMAGE?! This company tried lying through its teeth about damage to a rental. They told us it was already there & they were aware of the damage when we rented the car & we would not be liable for it. We even had them put it in writing which ended up being separate from our rental agreement paperwork. After returning the car, a few months later we started to receive payment threats from them for the damage. Are you insane? They threatened to open an insurance claim against us & followed through with it at the end of last year 2021. Our insurance company made the process of dealing with them easy & we forwarded everything to them. There claim was closed & it was clear they were attempting insurance fraud. What a headache, I will never use this company again. Thank you USAA.
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March 2022 by raymond ng
Good people working there, Sydney is the gentleman offered me excellent service. Much appreciated.
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February 2022 by Tristan Adams
Last two times I have rented from here I have been very unsatisfied. The last time, the car smelled like smoke so they gave me a slight discount on return. This time, the car they gave was dented up, had all kinds of maintenance alerts off. And all they care about here is for you to review the customer service. Zero stars, lost a member today.