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April 2024 by Debra Doser
I had to return a jacket that was too small and they were awesome.
I'm currently a 1X and just wish they would carry larger sizes at the Alderwood location
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January 2024 by David Ortiz Santos
Very bad service and horrible customer service , I purchased a jacket on January Tuesday 16th and they charged me twice in my credit card with two different transactions , I called them to fix the problem but they want me to go to the store I live in Pasco Wa !!!! How stupid is that they can’t fix the problem they need to hire a better managers!
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December 2023 by Dr. Archer Atkins
Worst customer service I've ever experienced in my entire life.Went to exchange an item I purchased online for a smaller size. I was told I had to return it and then re-buy the item. The clerk informed me I would be able to re-buy the item at the same price I purchased it for. She charged me a higher price for the item than I had originally paid. Then, after she did that, I was told they couldn't do anything about it. They told me to call customer service. I spent 30 minutes chatting with customer service, who told me it could only be fixed in-store. The in-store staff told me it couldn't be fixed in-store. No one will accommodate the error of charging me a HIGHER price than what I had originally paid for an exchange. Lynnwood Store - Associate Number 954070. Don't tell customers you will exchange items for the same price and then charge them a higher price. Follow through on your word. I wasted an hour on this and it got me nowhere.
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August 2023 by Tammy Jeter
Great place
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April 2023 by Zhonghao Fan
A package was delayed because of a USPS mistake. The package reached Bothell already but then transferred to Oregon, and we couldn't get the package by the day we left for Canada. The customer support (online) said I could return the package to local store, so my wife went there for return after she went back to the US. The store didn't accept the return saying they need my original card, which was not mentioned in the return email or the return label at all. My wife didn't have my card and I was still in Canada. Then they said they can process it with my wife's ID and card, but when my wife provided them she was refused again because the last name of she is different from mine. It's interesting to see a store would want to change other people's last name :) Good job there
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March 2023 by Joseph Tan
Store is always clean, products are neatly displayed and comfortably spaced aisles makes shopping fun. Sales persons are friendly and helpful but not pushy. This is a good store
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January 2023 by Jay C
Had a great experience at this Eddie Bauer location. Blaine helped me. He made helpful and knowledgeable recommendations, and actually thought about what I needed. Will visit again.
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December 2022 by Janet Chen
Had a great experience at this Eddie Bauer location. Blaine helped me. He made helpful and knowledgeable recommendations, and actually thought about what I needed. Will visit again.
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October 2022 by Jim R.
Stay away from the store in Alderwood Mall. High prices, rude employees, and a lousy return policy make for an unpleasant shopping experience. If you just have to have something from Eddie Bauer, go to one of the Outlet stores, in Woodinville, or Marysville.
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August 2022 by Flying Turtle
It was my first time in Eddie Bauer store. I found Rigo very friendly and willing to help and answer all of my questions, looking up inventory and showing my variety of colors, and explaining differences between rain jackets. Will definitely come back.
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August 2022 by Jim Green
Good Specials on at the moment
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July 2022 by Egirl Kalamanani
Good quality clothes although you pay for the name brand. Bought several vacation shirts on sale at 50% off as we can't justify spending 70.00 for one shirt.
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July 2022 by SOM
It was my first time in Eddie Bauer store. I found Rigo very friendly and willing to help and answer all of my questions, looking up inventory and showing my variety of colors, and explaining differences between rain jackets. Will definitely come back.
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May 2022 by Dan Langston
I am a long time fan of Eddie Bauer Products. They stand up to use, and the company stands behind what they make. I've worn their equipment on all of the washington volcanoes and will continue to, time and time again.Recently I had an item fail on me after many years of use. I brought it in for a warranty and it was replaced no questions asked. I had an associate named Greg (?) help me out, and I have to say he is the most helpful and friendly retail employee I've met in a long time.I fully recommend this store for their products and the excellent customer service.
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April 2022 by Alex Budchanin
One of my favorite apparel stores. I like Eddie Bauer for its quality. Never had issues with a size after washing Eddie Bauer clothes.
