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“BEEN A MEMBER OF THIS BANK FOR MANY MANY YEARS. TODAY WHEN I WALKED IN MARISOL TOOK A NOTE OF MY ACCOUNT, MADE A CHANGE IN LESS TIME THAN IT TAKES TO TYPE ABOUT IT, AND CREATED AN OPPORTUNITY FOR ME TO RECEIVE INTEREST VIA A MONEY MARKET ACCOUNT. HER PERSONAL ATTENTION WAS IMPRESSIVE, NOT PUSHY, AND VERY WELCOME. I LOVE MY LOCAL CREDIT UNION.FYI THE PHONE PEOPLE ARE AMAZING & UP IN BELLINGHAM.”
“I had the pleasure of working with agent Julissa when I needed to find out about my car loan options. I came in to the branch frustrated about previously given misinformation from another branch and Julissa was wonderful in working me through the issue and explaining everything. She was patient, kind and went above and beyond in her customer service so that the situation turned around and I left feeling very reassured and valued. I would highly recommend her and this branch to anyone looking for help.”
“I frequent Verity in Lynnwood - to access my account in a credit union in Tacoma (a great service they provide). I was there a few days ago, waiting in line, when I walked over to the Asst. Branch Mgr., Querico Borja to tell him that I couldn't help but overhear his phone conversation. He was so kind and patient, and I just wanted to give him positive reinforcement. He very much appreciated my comments to him and I wanted to make note of his professionalism and kindness here too.”
“Momo, thank you. Your kindness and help means the world to me. I was in a huge pickle and your generosity left me speechless ❤️I hope Gesa understands how lucky they are to have you. I'm lucky I got to meet you.Thank you ❤️”
“My son and I received excellent customer service from Jose and his manager, and I will be bringing the rest of my kids in for further appointments this week. THey offered sound advice and we ended up opening additional checking accounts. While this credit union is transitioning to more online transactions, it was refreshing to be able to walk in and have our needs met in-person.”
“Just got done with changing over to BECU and I
Had to deal with A LOT. With refinancing my car loan, changing my credit card debt over and joining BECU and Cynthia was the most kind and informative person to the point I burst out crying. She’s the absolute perfect person to make a stressful situation bearable and easy to understand. She needs to be recognized for the service she gave. Keep her forever this was the best bank experience I’ve ever had!”
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“I am a many years customer of Sound Credit Union and always enjoyed willing and skilled service. My account was compromised through the internet. Darlene spent three hours making the account changes that restored my safety. Her patience and sincere care saved my attitude. Her instructions to me for my next few tasks were absolutely clear. I'm grateful.”