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December 2023 by Dianna B.
Carson Cars sold my son a used Toyota 4 Runner. At the time my son was training at Fort Lewis, getting ready for deployment the following year to Germany and then Iraq. Four days after buying the 4 Runner it caught fire while he was driving on I-5. He managed to get it to the side of the road before it became completely engulfed in flames.Carson Cars claims they inspect all used vehicles. I doubt it as the cause of the fire turned out to be rotted fuel lines that were not replaced before resale of the vehicle. My son spent over $5,000. for a vehicle that lasted 4 days. Carson cars refused to provide documentation of their so called vehicle inspection prior to the sale of the car. They felt no obligation to make it right or compromise. This is evidently how they do business. Great at schmoozing customers but completely UNETHICAL when it comes to the cars they sell.
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November 2023 by Katrina Aguirre
a HUGE shoutout to David, Scott and Carlos!!! I couldn't thank them enough for helping me in getting my car! Ive got into accident which made me lost with the first car purchased, but they were able to help me to get a second Best one too! I am really grateful that I have found a professional and family-like dealers! Thank you!!!
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November 2023 by Pawnee Thanpirak
Carlos was awesome. I know I was asking too much, but definitely He try his best to get me a car even with the credit I have. He manage well and very friendly. Everyone there was friendly as well.
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November 2023 by Keegan Kearns
Showed up out of the blue to check out a car I've had my eye on. Ed helped me out immediately and was very kind. Was an easy process and I ended up leaving with my dream car. The whole crew was helpful and I was really happy with my experience. Thank you to the whole team and especially Ed. Will reccomend this company for sure.
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November 2023 by Delanea Sanders
I bought my car from these guys and have had it for about 1.5 years. This company has great integrity and they are very trustworthy people. I am so happy with my experience with these guys and recommend anyone to do business with these guys you won't be disappointed! Thank you so much carson cars! Fernando is my guy that sold me my dream car!
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November 2023 by Alex Markin
Recently me and my son stopped by at Carson cars to purchase a vehicle for him, everything was good, we liked the car. The trouble started during the signing stage, final numbers were almost doubled, they tried to snick in warranty and gap insurance without mentioning it! They got cut, the next day they called me and said that interest rate has changed from 8% to 13%! I guess one way or the other
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November 2023 by Cat Ganitch
After multiple lots, we landed at Carsons Cars. Ed came out and followed us, didn't push us, was just legitimately trying to help us find something within our list of wishes. After opening and getting the keys for 6 cars and pulling details on so many more than that, we ended up with a car! Which was the goal. Robert, the manager, was there once we went in, to make sure we were going to get our best options Fina cially, Scott made the paperwork so easy and explained everything along the way and made sure we got our copies of everything. Rene made sure the car was actually ready to leave the lot, tested the battery and installed a new one, made sure the car was clean, topped off fluids, anything we had in question he looked at it for us. Super greatful for the experience and the help of these guys. They never pushed us. They wanted us to find a vehicle that fit us. They let me circle the lot multiple times, asking about multiple cars with no frustration or pushing for us to check it out. Honesty was amazing and Ed made it easy to find a variety of vehicles that hit our marks. Thank you to you all for a great experience!
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November 2023 by Chaelyn Godfrey
My fiance and I both really appreciate that the carson cars team we worked with. Our salesman Ed and the manager robert were able to exceed our expectations of satisfaction with helping us find exactly what we wanted when it came to payments a month, and even what our loan would look like. We came in extremely desperate for a car for both my fiance and I, but with our hopes set very low. We had no idea how flexible and helpful carson cars would be and how understanding of our situation they could be. They helped us boost our credit also, which was incredible and a very much needed surprise. I've bought from big car lots, small car lots, but the carson car lot will remain a lot I would like to return to with my new family for the oncoming years. I do feel this lot is trust worthy if you're in a tough spot looking for someone to work with you and help you find what's best for your family's commuter, work vehicles, recreational vehicles, or even pleasure vehicles. Huge shout out to our salesman for working with us to find exactly what we wanted. We are forever grateful to this man as the cars we got definitely improved the quality of my family's new life and new beginnings. Thank you again Ed and Robert for beyond exceptional service. We couldn't be happier. ❤️
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November 2023 by Tavita T.
Zero Stars.... Anyone that may read this review, If you are interested in a Group Lawsuit as Well as getting the news involved. Pls contact me. Your nor alone in this business or there warranty. I too purchased a car that had "Pre Determined Problems" with a warranty yet warranty company won't cover it. I've seek legal assistance am they have advised me in another way. If you need help let's work together to stop the madness....Also Let's Get The News Involved, Washington State Attorney General Needs to hear this, an if you don't have owners Mike Carson #2067693848...Call him day or night, they Harass you for your payments why not Harass him.......Stay Away Washington People...Also Warning The People That Work There Are Just As Scamish As Da Owner. They know what there doing so remember that. Those employees gotta make a sale regardless of who it hurts
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October 2023 by Ga'briel S. Boucree
My encounter with Carson cars proved to be an exceptional experience. They have established themselves as a trustworthy and dependable entity, effortlessly meeting and even surpassing the expectations one would have when entering a car dealership. Without hesitation, I rate them a perfect 10 out of 10. Their dedicated team demonstrates unwavering commitment and treats their customers with utmost care. I had the pleasure of working with Fernando, who exhibited remarkable professionalism and expertise.
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October 2023 by Tess H.
long story short - Scott and Carlos *insert fire emoji* long story long - my husband and I have been searching high and low for a dealership that would help us with our challenged credit AND not sell us a pile of crap. tough ask right? not for Scott & Carlos. they went out of their way to make sure our car fit all of our needs and walked us thru the entire process without the typical used car salesman/finance team vibes. no roof slapping here guys, go check them out! they have an excellent selection of cars and literally will do whatever they can to help you find a safe, reliable & affordable car. 10/10
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September 2023 by Tabetha Hauff
Sold me a broken car; said they would fix it. Supposedly fixed it; no proof that it actually happened and the main reason I brought it back was never addressed!! Promised to detail it TWICE; Never happened! Our sales guy Jack was more worried about the sale than the fact that I needed a good running vehicle for my family.
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September 2023 by Athena Malik
I had the best experience with Carlos! He went above and beyond to help us after my daughter was in a car wreck and totaled our car. He was patient and honest. Not only do I recommend him, we will be purchasing another car from him in just a few short months! Thanks for everything
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September 2023 by Eduardo Carreon
Don't trust these guys, especially Fernando, kindness ends when you sign the contract, you are a stranger once you leave the place.Antifreeze pump exploded 2 weeks after I bought my CARGO VAN here, and 2 months later the transmission broke down, all done!!!I called to complain about it to "The Manager" Scott Sefrit, Who happens to be a hillbilly as well, he basically answered me: "My friend, you bought a used car what do you want me to do? that's what the warranty is for, now I know why (all of them included Carlos and Jessica were pushing me so hard with all their heart to purchase their famous " Warranty.Folks please think twice before coming here is like the movies but here is real!!!!
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September 2023 by Zania Boraj
All I can say is if you’re looking for someone to work with your situation, don’t come to this place. They’ll make it seem like they are doing you a favor but it’s all lies. You’ll leave with a horrible deal. The guy whom helped me was so pushy and forceful, he acted like he was listening to my concerns but in reality he just wanted to make a quick buck. He practically forced cars onto me without giving much consideration into what I really wanted. When it came to discussing the down payment, we agreed on a certain amount then all of a sudden when it was time to sign, a whole new amount came up. I told him I wanted to make monthly payments then he said he’ll make sure that’s is done. Again at signing it says every two weeks instead. The car was literally acting up on the highway when I was leaving home. I was up on a hill and they car wouldn’t move forward and kept rolling back. I can’t speak for everyone else that work there but be mindful. Worse experience ever. On top of that, they guy kept forcing us to write him a good review. I was so unhappy when I left even one the guys asked me what’s wrong.
