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September 2025 by Himali Mehta
I wanted to share my recent experience during my visit to your store yesterday, which was unfortunately very disappointing.
I had come in for a consultation, hoping it would help me choose the right product. However, there was only one staff member present, and when I arrived, the store was empty. The staff member initially started my consultation, but as soon as another customer came in, she repeatedly left me waiting in the chair for almost an hour while attending to others.
What should have been a simple process of about 15 minutes turned into a very frustrating experience. I finally had to insist that she complete my consultation before moving on to another customer. Throughout the process, she did not seem interested in providing me with the proper attention or service.
I understand that the consultation was complimentary, but I strongly believe that every customer deserves respect and fair treatment regardless. Being made to wait unnecessarily and feeling ignored is not acceptable.
I hope you take this feedback seriously and ensure better customer service in the future.
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July 2025 by Natasha Politte
Had a wonderful time getting hand and arm massages, all those wonderful smells!
Citori was so kind and informative, thank you for taking care of me and my son!!
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June 2025 by Kim Brownlee Personal Trainer
Aveda products are truly amazing. The rosemary mint soap is to die for! I also love their hair products!! And the staff at the store are so sweet and kind and helpful!! They also give samples of whatever you want to try.
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December 2024 by Demetrius Badua
The girls who all work here are all very helpful and friendly and professional. They ask relevant questions to help provide good suggestions for personal self care. Phoebe helped me figure out months ago that I would benefit from using the Scalp Solutions spray to resolve the dryness on my scalp. I've used it consistently every time after I shower and it's improved my scalp dryness by hydrating the skin after I shower.
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November 2024 by Paige M
Love the products, and the atmosphere is great. One of the sales associates gave us tea, and the woman checking us out was super nice.
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August 2024 by eunha
Worker gave us herbal tea?? Interesting experience.
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July 2024 by Amanda Lagrandeur
Kayla Westover is the best stylist around!! Friendly, kind, and makes you feel so at home and comfortable I will be back for sure!!
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February 2024 by Erika Martinez
I’m not the best at leaving reviews (I get lazy ?), however, this one NEEDS to be done. I had the most superb experience last night at Aveda. It was about 7:45/7:55 pm almost closing time, and this lady (cannot remember her name) took her time with me. I knew exactly what I wanted and she still offered me tea, signed me up for rewards, and gave me a 2 minute neck/shoulder massage. She was humorous and kind. You don’t see customer service like that now a days. She went above and beyond and really modeled their Aveda mission. Gosh! I wished I remembered her name. Anyways, please prove her the feedback and continue to care for people the way SHE did! ?
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December 2023 by Henry and his Trains
Great products but pricy however, it is only product that does not itch skin.
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August 2023 by eun
Worker gave us herbal tea?? Interesting experience.
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October 2022 by Benji Danks
It was such a pleasure to helped by the wonderful employees! I’m so happy with the products as well!
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September 2022 by Maria
Love the sap moss product I'm so happy they brought it back. Store staff are also very friendly and helpful.
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January 2022 by Maria Parezanin
Love the sap moss product I'm so happy they brought it back. Store staff are also very friendly and helpful.
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May 2021 by A M
Helpful and friendly
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July 2020 by Hope Power
After a year has gone by and I spent maybe $50 total on face cream here I am shocked at how long it lasted. My face stays hydrated. My morning routine is simple. A dab under each eye and rub in. I can easily get full coverage of my face out of hardly any creme. I love the color schemes. Great natural products. Their Empowermint tea is amazing with a licorice finish to die for. I have been a customer for over 10 years and will be for the rest of my life. Thank you so much for you service. I am a grateful loyal customer. I can’t wait to return and keep learning how to care for my skin. What a joy! Stay safe! Beautiful!
