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August 2023 by Shelly Holland
My friend moved her 2 units from another facility, and combined them into one at Alderwood safe storage. She's saving a significant amount of $ every month.
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August 2023 by Shelley Gentry
This review is for Alderwood Safe Storage:16902 Alderwood Mall Pkwy, Lynnwood, WA 98037. August 2023.I was in a desperate situation when the company I took a job for in another state decided they were not going to cover any of my moving costs. I had 1 week to figure out what to do with all of my earthly possessions. I went into Alderwood Safe Storage after reading some of the online reviews of various storage facilities in the area, and honestly my own reviews from previous moves. Rachel the front office staff was kind, professional, and went above and beyond to help me, including staying open an extra 25 minutes when I walked in at 1 minute before closing. I told her I would return the next day and she helped me anyway and did not make me feel anything but truly happy about getting my needs taken care of. There were also two gentlemen staff, one was named Corey, and I can't remember the other staff, but they were extremely polite, professional, and helpful. I borrowed the truck and it was quick and I ended up paying $4.68 cents to refill the truck after I used it. This meant when they say they top off the gas, they are being honest about it. I would recommend this storage facility to anyone. Thank you so much and please give Rachel a raise!
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July 2023 by Trish Turner
Had a pretty great experience touring the facility and getting all the info necessary from the Rachel the manager. Kind, helpful, genuine and professional. Glad to have such a great customer service experience in a time where that’s not as prevalent
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June 2023 by Jon Davis
Alderwood Safe Storage is the most amazing storage company! The customer service is excellent! They text me after hours to ensure I was getting help with my storage unit they switched out locks for me for free! and they accommodate to my deliveries thank you so much for everything I'm going to get more units :)
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June 2023 by david hurst
Great service and reasonable prices for storages. The lady manager was very helpful took the time to help me and give me a tour. It says a lot when ownership hires staff like this. Would rent from her again and again
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June 2023 by Heather A.
If you need a safe place to store your belongings this place is for you and you will have the opportunity to meet the sweetest lady that will help you with any of your storage needs:) Thanks Rachel !
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June 2023 by courtney gonzales
Bar none the WORST management I've ever delt with before in my life! DO NOT WASTE YOUR TIME OR MONEY RENTING A UNIT HERE! Rachel the "manager" is terrible with customers. She's so unprofessional and so rude to the guests and staff members there. Also quite nosey and into everyone's personal business. This place is AWFUL! Pay attention people...all the bad reviews for this place stem from horrific customer service provided by the lady at the front desk! That really says a lot!
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April 2023 by Pat Lvs
the worst storage I've ever been to… I was working and I went to the storage to pick up the material. An employee showed up and was the rudest person I've ever seen in my life. the worst service I've ever seen. without any respect. She never gave me the opportunity to talk to her. I do not recommend this store.
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April 2023 by Patrick Vieira
the worst storage I've ever been to… I was working and I went to the storage to pick up the material. An employee showed up and was the rudest person I've ever seen in my life. the worst service I've ever seen. without any respect. She never gave me the opportunity to talk to her. I do not recommend this store.
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December 2022 by Pavel Dolinskiy
Pretty nice place overall. Friendly people, super secured, convenient location, prices are okay.
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November 2022 by Melike Myers
They increase the rent every few months. No effective pest control at the facility. Rats entered into my RV and ate plastic water pipes and furniture. RV parking spaces are not flat. It is scary going on the roof for maintenance because there is a high risk falling from the roof which is parked at a hill. Front part of the roof is broken due to all the rain of the RV which was parked downhill and no maintenance due to the risk of sliding and falling if walked on the roof.
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August 2022 by William P.
The establishment is unsafe. While I was a tenant there for a short while I witnessed many homeless people in the structures. One even has a tent up on the first row of units. The day I was finishing my move in a man wielding a crow bar was threatening other tenants. Security was non responsive when asked about the incident and the next time I came there was a new person in that role. Turnover at the establishment in regards to employment is astounding. When I vacated my unit I found out the next month that they were still trying to charge me and even went to the length of putting a lock on the unit themselves or not protecting it from someone living in it, either or I'd consider other solutions for your storage needs. Sad state of affairs when it comes to this but I don't want anyone else to have to endure this nonesense when moving in itself is already struggle enough.
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June 2022 by Kerri Christian Mcshane
Little exspensive but great staff and managment.
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April 2022 by Candy Marie
Great customer service, reasonable rates, safe place to store your belongings
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March 2022 by Nate Goshorn
I haven’t experienced such an awful period of time in… well very possibly ever. Consider it a far worse being than whatever your imagined Purgatory. Enjoy!