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October 2023 by Julie Pajuheshfar
Hi, Crash Champions team! I just wanted to thank you all so much for your exceptional service, from beginning to end. This is the first time in a very long time that I never felt the need to “check in” for status updates. I received text updates, every few days or so, which gave me all the peace of mind I needed to know that my car was in good hands. Thank you so so much for the efficient and trust-worthy service. Special shout-out to Sarah at the office for welcoming me in each time throughout the process and for initially helping me feel that sense of security with her kindness and honesty. Again, thank you for understanding the value of communication. It makes a tremendous amount of difference!Service: Body & Trim
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October 2023 by ETS ETS
Thank you for the exceptional experience!! I picked up my vehicle today. I couldn't be more pleased with the repair. Great job detailing the vehicle as well. I will reach out for any future repairs.
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October 2023 by Johnny King
Scammers!!!They did shoddy work on my car and blamed me for my bumper cover coming off.DON'T RISK IT!!!! FIND A REPUTABLE REPAIR PLACE!!!
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September 2023 by Josselyn Turcios
Alex, Alicia and Caitlyn were great at communicating every step of the process and at answering every question I had. Alex was the one who helped me initially and also he’s the one who gave me they Joy of seeing my car back to normal! The greatest feeling! Thank you for coming out with me to see the car and making sure I was satisfied with the repairs! I thought the repairs were going to take longer but luckily I got my car back sooner than expected!Thank you Crash Champions Team!Services: Painting
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August 2023 by Braden McNutt
They did a great job repairing my Toyota Sienna and the customer service was great and they even vacuumed and wiped down the interior of my car. I'm very pleased.
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July 2023 by N Dani
Delays upon delays.A 1 month promised turn around is now nearing month 2.They don't even let you take the car while they're waiting for parts. No transparency, tomorrow turns into next week without any details.At this point I am not even sure I will get the car back. Should have not taken my car here they just hustle you and make bad promises.Update: finally got the car back. Perhaps got the car prioritized after yelling around. The work done appears to be good quality.An idea: if the car is drivable give the owner the option to take the car back when the parts are on backorder. Especially if the part delivery goes beyond 2 to 3 weeks - insurance does not cover rental charges. Put a card on file for the parts as collateral.. Let them know once parts are in and car can be repaired and returned within 1 week.Updating review to give a higher review for good job on the car.
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July 2023 by Xandra E
Took my car here as directed by Progressive and felt lucky it was only a 4 week out appointment. Was told repairs would be 2 to 3 weeks to complete the repairs. Wasn't too worried when week 4 started and I called in and car wasn’t done, but now it is week 6 and was told they "might" be able to get it back to me next week.
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June 2023 by Nathan B
This place scams you! AVOID AT ALL COST!!My bumper was hit, the original bumper was damaged was very very minor - it was only warped. But Some how their replacement bumper was warped the same exact way, the only difference is they charged my insurance $5000 for it. Yet the paint was off, and the bumper clearly still need fixing.There was a couple picking up their car when i was there and their brand new bumper has scratches on it and color was off, too.I came back the second time, they claimed they fixed it by replacing my headlight which added another $2250 to my insurance. Yet the bumper still doesn’t fit right, it doesn’t feel completely secure to the car - exactly how the original bumper was. I compared my bumper and an original bumper on a another car and by fixed bumper is nowhere near the rigidity. Which makes me wonder if it was really a new replacement bumper.After $7250 repair, my bumper still doesn’t fit right, it doesn’t fit better than my original bumper. The paint protection film they put was was done poorly. Other parts that weren’t salvageable were replaced per my knowledge.Avoid this shop at all cost!! Super sketchy! There’s a reason why they have the soonest availability and fix everything so quickly! Please check your repair CARREFULLY!!! Before you pay if you already gave them your car.THIS PLACE CHARGES WAY MORE THAN REPUTABLE SHOPS. Save you money and get some quality work at Gerber or Caliber - professional quality and they don’t rob your insurance. Gerber and Caliber quality and the cost is worth the wait whether you use insurance or not. You want best quality for your vehicle which this shop doesn’t offer.If you got anything replaced by this shop, please verify it was a new replacement with another reputable shop!I also noticed that other 5-star reviews were either just super excited to get their car back that they didn’t inspect the repair or they just didn’t inspect it carefully. There is a difference between it looked replaced and it is actually replaced. CHECK YOUR REPAIR.
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June 2023 by Maria “Ozziesterling” Sterling
Good so far. Communicative, timely. Car just got there so not sure how long it will take or what kind of job they will do, but do far so good!
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May 2023 by Thomas S.
Service king is trash every one there gives you the run around and they don't care they don't know what there doing with cars don't go there or you will be sorry
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April 2023 by Jordan Grant
Service King was great. Very communicative, down quickly and down well - my car looks great. And they went above and beyond in helping me when I needed out of the norm help. Thank you!Services: Painting
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April 2023 by Aaron B.
My insurance carrier set an appointment for me in mid-March to go in on April 9th at 9:30 am. I call to confirm the Thursday before the appointment and was told they did not have me on the calendar but they had an opening on April 13th at 9:30am. I was not happy but a 4 day delay is not the end of the world. On the morning of April 12th, I received a call from them informing me that there was an emergency and they will have to reschedule the repair and the first opening is May 16th. This is unacceptable. To lose my first appointment date was bad enough but to have to push back my repair date another month due to bad planning on their part is unacceptable. If I could give a zero star review, I would.
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March 2023 by Darla Ann Matias
The 196th location was a great experience for us. Our truck got rear ended during the ice storm we had. Called in January to our get truck in but it was booked til March, which was not in the system. After speaking with the gal there she got us in the same day and repairs have started. Enterprise is even right across the street. So convenient, and appreciate them getting our truck in! Thanks!!
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December 2022 by John S.
Some arrogant employees have no respect for others's properties. Constantly tresspassing ,or do illegal activities....Need to have cameras on them constantly.
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November 2022 by Nancy Clarke
Service King 365 was efficient, clear, communicative and did a quick and great job on my fender!Service: Body & Trim
