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May 2024 by Rich Gillhoover
Not happy with the quality of work! I was working with Monte on installing a new convertible top and upholstery in my 1966 Mustang. Monte seemed knowledgeable and experienced. After delivering my convertible top frame and patiently waiting a couple of months to start Monte left Perfect Stitch due to health reasons but Andrew the owner reassured me he would take care of it. Needless to say it took months longer than promised and I ended up visiting the shop about once per week to push for progress. After 4+ months (2 months overdue) I had my car back in my possession only to have an issue with the top immediately which they fixed but not happy about it. Now I’m installing a stereo system in my car and when I pulled the rear panel I saw this - see pic below. I’m not super happy about having to fix this. Very poor quality. I would not recommend them for any auto work!
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April 2024 by Wade emdiw
Had the side of my seat rebuilt. Professional quality, got done quick. Would recommend.
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January 2024 by Debbie Kessler
Very disreputable company. Dishonest owner and employees. Poor service and ties to illegal practices. Beware consumer!
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November 2023 by TheHackerLight
Very bad service, and wrong hours.
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April 2023 by Steven Stosich
Great job on the install and they went above and beyond the initial agreement and repaired the seat heaters and lumbar supports. See the before and after photos for my VW R32
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February 2023 by Judy R.
I made arrangements with the Perfect Stitch to repair my sectional. They are one hour away from where I live and they were wonderful in communicating by text and phone, providing a bid to replace the foam in my chairs . After I took the chairs in to be repaired they called me to tell me that the foam was fine and all it needed was new supporting material underneath the foam . This resulted in a $200 lower cost . They could have fixed what I thought was the problem and made more money but they were ethical , making me a customer for life . I have already told all my friends about them . I am very happy with the repair as well as their great customer service .Judy, Astoria
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June 2022 by zach kinsman
Parts Sat for 9 months, Nothing was done. I guess someone else will get my business. Was really hoping these people would pull through as it looked like they do Quality work. No communication abut what was going on, had to call 4.5 months in to find out nothing had happened. Gave them another 4.5 months, then stopped by and picked my stuff up. I gave them a small project to see if they handled themselves right as I had much more upholstery to get done. They failed miserably. BUMMER
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April 2021 by Bruce & Melody Guler
I am so pleased with my “new” dining room chairs. They are absolutely beautiful! Andrew was helpful with types of fabric recommendations and Justine kept us updated while we waited for the back ordered fabric. Everything went smoothly and the professional job is stunning. I also appreciated the delivery service.
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March 2021 by Julie Stockfleth
They were very patient with us! And our chair turned out so nice!
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December 2020 by Patti Nicholson
On August 4, 2020, I contacted Perfect Stitch Upholstery about redoing my dining room benches. The job consisted of replacing the foam cushion inserts and fabric covering of the seats and replacing the fabric on the existing foam inserts for the backs. An owner came to my house to get the measurements, I chose the fabric, left a deposit of $150 and was given an invoice showing a balance owing of $370.83 with delivery in three to six weeks. A month later, the shop had not even started on the cushions. Numerous excuses followed over the next several weeks, but finally I was told the fabric had arrived, however, they had only ordered enough fabric for the seats and not the backs. So they remeasured the area again, confirmed their error, and informed me they would have to reorder. More waiting. Then because their supplier didn’t have enough of that fabric left, I had to choose another fabric. I would ask to speak with Andrew, the owner, on the numerous occasions that I went into the shop. I was always told he wasn’t there. I kept leaving messages for him to call me. He never did. Finally, several weeks later, after threatening to take the job elsewhere, I was promised they would get right on it. Finally this week, just over four months from the day that I contacted them about the job, I was finally told the cushions were done. When they were delivered, I was very pleased with the workmanship. The person who made them did an excellent job. And then I was presented with the bill: $794.54 less my deposit of $150.00 leaving a balance of $644.54! I was told that they had originally not charged me for the back cushions, just the seats. Paying for work done is not the problem here, but AT NO TIME during the long, drawn out process was I ever informed that they had misquoted the job, or, since the cost would be $274 more, ask me if I still wanted to go ahead with it. The major problem is lack of communication both from the office staff and owner. Any updates I managed to get from them was because of my insistence. And to date, Andrew has still refused to contact me. So if you want a great end product, don’t mind getting a run-around for four months, and enjoy the surprise of being charged substantially more than what you were quoted, Perfect Stitch Upholstery is the place for you … but it’s definitely not for me!
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December 2020 by Jai S.
On August 4, 2020, I contacted Perfect Stitch Upholstery about redoing my dining room benches. The job consisted of replacing the foam cushion inserts and fabric covering of the seats and replacing the fabric on the existing foam inserts for the backs. An owner came to my house to get the measurements, I chose the fabric, left a deposit of $150 and was given an invoice showing a balance owing of $370.83 with delivery in three to six weeks. A month later, the shop had not even started on the cushions. Numerous excuses followed over the next several weeks, but finally I was told the fabric had arrived, however, they had only ordered enough fabric for the seats and not the backs. So they remeasured the area again, confirmed their error, and informed me they would have to reorder. More waiting. Then because their supplier didn't have enough of that fabric left, I had to choose another fabric. I would ask to speak with Andrew, the owner, on the numerous occasions that I went into the shop. I was always told he wasn't there. I kept leaving messages for him to call me. He never did. Finally, several weeks later, after threatening to take the job elsewhere, I was promised they would get right on it. Finally this week, just over four months from the day that I contacted them about the job, I was finally told the cushions were done. When they were delivered, I was very pleased with the workmanship. The person who made them did an excellent job. And then I was presented with the bill: $794.54 less my deposit of $150.00 leaving a balance of $644.54! I was told that they had originally not charged me for the back cushions, just the seats. Paying for work done is not the problem here, but AT NO TIME during the long, drawn out process was I ever informed that they had misquoted the job, or, since the cost would be $274 more, ask me if I still wanted to go ahead with it. The major problem is lack of communication both from the office staff and owner. Any updates I managed to get from them was because of my insistence. And to date, Andrew has still refused to contact me. So if you want a great end product, don't mind getting a run-around for four months, and enjoy the surprise of being charged substantially more than what you were quoted, Perfect Stitch Upholstery is the place for you ... but it's definitely not for me!
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May 2020 by Donna Whitaker-Williams
As a retired upholsterer I can honestly say I would recommend Andrew in a heart beat. Very profesional and beautiful work.
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March 2020 by Tom Saeman
I am a chiropractor in Vancouver, Washington. Every couple years we need to reupholster our adjusting tables. It is usually quite a task to get this done. We need the tables during our normal hours. Perfect Stitch made it effortless. Not only did they get it done quickly, the quality was the best I have ever seen. We will definitely be using them again in the future.
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January 2020 by Erin Calhoun Buono
We had Perfect Stitch recover a handful of medical tables for us at our Centralia PT clinic. They did a great job, were on time, attentive, and recommended a great product to use. The final result was beautiful and has held up well over the past 6 months since the job was done. Highly recommend!
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January 2020 by Phil Martin
Fantastic work and reasonably priced