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November 2023 by karen wirkkala
Mackin Auto is the only place we will take our vehicles if the need arises again. A deer managed to cause quite a bit of damage to the front end and driver’s front panel on our RDX. We called Mackin and immediately liked the knowledge and professionalism of Angela. We had our vehicle towed there and met with Angela, who knew a lot about what was necessary. We felt very comfortable leaving our vehicle there. The communication is second to none. We received updates weekly about the progress of our vehicle from technician’s evaluation to parts ordered/arriving. The next thing we knew, a message said our vehicle was done! Much sooner than we expected and looking brand new. We cannot say enough about Mackin in Longview. They make you feel like family, and treat you with the utmost respect and kindness. We cannot express how much we appreciated their service from beginning to end. Once they received our vehicle, they handled all the necessary insurance communication with our insurer. Angela is our go to girl! Thank you Mackin family. You earn the highest praise for customer service, communication, and impeccable repairs.
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November 2023 by Bridget Catt
Mackin did a great job with my 2022 Kia Sorento quarter panel damage. They worked well with USAA and also made it easy to get my rental car returned. I got my car back weeks earlier than expected and the work is flawless, including the paint job. I hope I don't have a damaged car again, but if I do I know who I will call! Thanks to the staff at Mackin. I'm 100% satisfied with their work and customer service.
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October 2023 by Robin Pope
I am very pleased with the work that Mackin's completed on my Buick. They were fast. The repair is like new. My estimator (Angela) communicated with me every step of the way. Yes I recommend them for your auto repairs.Services: Painting
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September 2023 by ricc Saulo
I recenty took my vehicle to this place for an estimate, this place is horrible, she( ajuster) acted like she works for the Inurance company not you. She questioned the area that was hit by the other vehicle and said it looked like I ran into a chain link fence indirectly, she also mentioned my engine sounds horrible, it was just low on oil, avoid this place, my vehicle looked like it was in a dust storm when it was only there for one night when I picked it up
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September 2023 by Wendy Andrews
Customer service, she was excellent! Very detailed information on repairs n why!! That helped me a lot to understand what needs to be done. Very friendly and hospitality with compassion!
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September 2023 by Rick Christie
I love this place! The staff in the office is very efficient and friendly to work with and they know their stuff. Workmanship on my damaged explorer when completed looks like nothing ever happened. Paint is perfect, service is perfect.Service: Painting
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August 2023 by Rick Morrison
We were the recipients of an insurance claim for some door and fender damage. From our initial call-in to checking-in the vehicle, it was approximately 3 months due to their backlog. The estimated repair time was 2 weeks, and they called us 2 days later to say that the car was ready! Not only was the repair perfect, but they even washed and vacuumed a pretty filthy (used daily for business) vehicle. A rental was also seamlessly set up, and much appreciated. I can’t say enough good things about our experience with Mackin’s of Longview! Would highly recommend.Service: Body & Trim
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August 2023 by Ashly Heil
This is my first time using this facility I dropped my truck off this morning and so far my experience has been great I had the pleasure of of being assisted by a very nice desk lady I received a very sweet selfless compliment from another woman who worked there who went out of her way to make the compliment to me and in a few minutes will being there naturally hearing the the two other gentlemen at their desks speaking to each other I appreciate it what I was hearing and the things that they were discussing / handling that had to do with other customers and their vehicles that were there if those customers could hear themselves I believe they would be very happy to hear what these men have to say. So far so good can't wait to see my truck when it's done! To add I whacked into a deer a few months ago LOL
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August 2023 by Sue Mengelos
Mackin's was great. The employees were very professional and knowledgeable. It was easy to bring my car in for its estimate and to get it fixed. I would highly recommend them.Services: Painting
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August 2023 by Kalli Budge
I was very pleased with my experience at Mackin’s Auto Body! The employees there are very friendly and helpful. I would highly recommend this place to others. They even washed my car inside and out for free!Service: Body & Trim
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July 2023 by Stuart Stein
My insurance company (USAA) sent me in for a side-door collision repair on my older (2006) vehicle. The busy office staff was friendly and efficient. The work was done ahead of estimated repair and looks beautiful. However, I hadn't been certain whether loose trim had been "popped" above the driver's door due to the accident, or from a clip that simply had failed over time. (I hadn't noticed the loose piece before the accident) . On picking up my vehicle I learned it wasn't included in the repair. It's certainly possible the loose upper plastic framing was an unnoticed pre-existing condition. Still, I didn't get to bring home a "perfectly repaired vehicle". Not all things can go perfectly anyway when "life happens," right?Service: Body & Trim
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July 2023 by Matthew LaVail
The crew at Mackin’s did a terrific job repairing my Pacifica following two closely occurring accidents. The body was in terrible shape, but now it looks like a new car! Angela was remarkably helpful in navigating between two insurance carriers and was most attentive to every detail of the process. Mackin’s has done body work for me twice before, and I would never consider going to any other shop. They are simply the best.Service: Body & Trim
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May 2023 by Megan Wirtz
Angie is the best! Great customer service and timely. I highly recommend taking your vehicle here. My vehicle got hit twice in one year and they were great to work with.Services: General repairs & maintenance
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April 2023 by Delton Stroh
They were very professional and communicated often. The work was flawless. Our vehicle was restored to original condition. Very impressed and would recommend to anyone.Service: Painting
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March 2023 by Ryan Kerr
Was rear ended a few months ago nothing major but the rear bumper and trunk where dented and misaligned so my insurance usaa recommended Mackins and they where great from start to finish and would highly recommend for experience and customer service.Service: Body & Trim
