-
July 2024 by M. L.L.
Hi folks, here is my experience at this store. Very friendly staff, seemed helpful and got us going for two new phones I purchased. Issue I have and that might be a boost company issue is that each store can make its own policy. In this store you get charged a $35 activation fee when boost charges $25. I was also charged the protection plan for the two phones which is standard according to the employee I called after the purchase but was never told about it. Found out later that my plan increased due to emails I received. Now I have to call boost and cancel it. Not nice. Also interesting thing was that I purchased both identical phones, same price I paid but when I looked at the receipt, the individual charges where different. One refunded me the $35 activation fee but I was charged a $35 other fee that was something like CBS fee. It is very easy to get your phone going with boost online or over the phone. All you have to do is call and a technician will walk you through or do it online. My 14 year old did it. Anyhow if you have to go to a boost store, watch your back and know you will spend more money.
-
April 2024 by Kelly Woods
I hate to do this because the owner is a really decent person but I was uh, assisted by Amber and not only did her customer service skills disappoint, so did her technical skills. When I entered the store there was an older gentleman behind me. She did not even acknowledge his presence as he looked through their displays. I felt bad for him. Long story short, they migrated my phone to a new network and this employee wasted about 15 minutes of my time and did not resolve any of my issues because she clearly didn't know what she was doing. I went back another day when the owner was there and it took about 10 minutes to get me straightened out. I have seen other like reviews for this Amber, it's too bad that the owner can't find decent employees.
-
April 2024 by Linda Busack
Travis @ Longview Boost went way out of his way to assist me. He accomplished what other employees were unable to do. Travis is great!
-
December 2023 by Mae Daymon
Awesome help, all the time! Highly think everyone should come see them.
-
November 2023 by Debbie Jones
Brian is awesome! Went in with problems with my voicemail and he helped me get it fixed! Awesome customer service.
-
November 2023 by Jim Middleton
Bad phone service and worse customer service. I was unable to talk with my 84yr old mother or anyone else. I told the guy l needed new phone or new phone provider. I was eligible for phone upgrade, no improvement. I returned phone 2 days later for refund and was charged $161. The guy charged me for a case and screen protector l didn't want or ask for. Its included he said. I payed $229 got $68 refund. Rip-off!
-
August 2023 by jose malave
Horrible place terrible phone service
-
August 2023 by James Spaulding
Micah rocks!!!
-
July 2023 by Cheryl Yundt
Boost Mobile has great customer service. If I've ever had problems with my phone they've always been there to help me take care of it I am very happy to have Boost Mobile as my mobile service
-
May 2023 by Travis Marsh
I've been a boost customer for a long time and they are always super helpful. Go see them.
-
May 2023 by Ethan Farrand
Great service. Frank was exceptional. He was pleasant and very knowledgeable about a plethora of devices and plans. Within 15 minutes he had helped us upgrade a to a brand new phone with a case, applied screen protector for us, and gave us plenty of pricing information to consider moving forward.
-
May 2023 by June Aker
The gentleman there helped me quickly and free. Still get the "Time for an upgrade" very convenient.
-
February 2023 by Robert Harkleroad
Brian is always helpful when I go in. I recommend going to see him whenever you can! I love Boost Mobile.
-
September 2022 by Pat Lavey
Went in and Brian and Micah got Mr all hooked with my new S22, helped me with my facebook, photos, and contacts.
-
August 2022 by Jesse Shelton
Well first , I don't really have a complaint about the counter person .
Not happy at all with this service.
