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June 2024 by Jennifer Cahoon
I have had a storage unit here for the past 5 years… I recently moved out of state, and Lee was beyond helpful with any questions or situations I had arise during my move! If there were any issues they were quick to call me and get things resolved.
It was very secure also, I never worried about my belongings. I knew that they were safe there and would not be messed with and/or stolen! Thank you Pioneer Storage! My final chapter is closed now in Long Beach! Bittersweet!
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April 2024 by Victoria Mann-Hauer
Lee Preble, Jr. of the Pioneer Heated Storage (Long Beach, Washington) was extremely helpful with arranging several U-boxes to be delivered, filled, and transported from Long Beach, Washington to Half Moon Bay, California. He set up the entire itinerary, answered all the necessary questions, and in addition to setting up the U-boxes, he gave us names of people who could assist us in moving large pieces of furniture. The names he gave us responded and we made reservations with them easily. The best service ever. Thanks!
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December 2023 by Kelsey Heriot
Everyone at Pioneer has been so great to work with. Aside from a great sense of humor, Lee was incredible helpful and kind as I navigated taking over managing a rental for a family member. He was always quick to respond to my emails and questions. Thank you, Pioneer Storage!
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December 2023 by CJ
We really enjoyed our experience with Pioneer Heated Storage. Excellent communication from the outset and throughout, all the way to closing the account.
Very clear, nice facility conveniently located next to a gas station.
We would use this facility again in a heartbeat.
Big shout out to Lee, who makes it all happen!
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September 2023 by Heidi Berry
Lee was INCREDIBLY helpful when I was renting my uhaul. I messed up my online order and he made everything right and got me in the truck I needed when I needed it. Great service!
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September 2023 by Heidi Borgens
Lee was INCREDIBLY helpful when I was renting my uhaul. I messed up my online order and he made everything right and got me in the truck I needed when I needed it. Great service!
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October 2022 by Kayle Sanders
I personally have been with this company for 10 or more years and I could not be more satisfied with the communication of the staff and the quality of the storage space. Also in the 10 years I have been with them there has only been one rate increase and it was small in comparison to others rates and yearly increases. The place is safe and clean and no problems with rodent damage or other pests. I feel the pioneer storage company has been awesome in service and customer service is 100%
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June 2022 by Keith Berlin
I stopped here to rent a 20ft U-Haul truck. Nice, clean, and comfortable truck, and great customer service.
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January 2022 by BryKCS
I have always known this place existed but never needed a reason to come in until now. I had a 3 unit bookshelf stereo that I needed a box for. Lee, the manager, was MORE than helpful when it came to deciding on the Box and bubble wrap. He was even so kind as to allow me to put my components into the Box and helped me tape my box together. I would HIGHLY suggest coming to Lee because he is a friendly, helpful manager and I will keep him in mind for any further shipping needs !!!
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November 2021 by Katie Freeman
I recently needed a one way Uhaul trailer rental and the staff were very kind and helpful. Jeff helped take the time to make the reservation over the phone. When I picked up the trailer Lee was very accommodating and helped me hook the trailer up and made sure everything was in good working order before I left. All of this in the rain! I have finished my move and am very grateful for the great customer service!
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August 2021 by Heidi Jordan
Storage unit fit our needs for a short term use but office staff is extremely rude. Would recommend going elsewhere unless you do not mind being treated poorly. Customer service is not a strong point at this location.
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May 2021 by Teresa SImpson
Superb staff and location. Can do attitude and helpful. On point and clean. #1 on the peninsula in my book!
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March 2021 by Lupita Ruiz
Awful customer service.The lady was very rude and disrespectful!
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January 2021 by Kaheawai Kaonohi
I was helped by Sue. She was so kind and energetic and made my experience that much better. They made the process to picking up my Uhaul truck and gear very easy. If you're moving I'd highly suggest coming here.
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January 2021 by Richard Whitaker
I have given this 5 stars previously but there are safety concerns on the outside entry ways and the owner doesn't seem interested in correcting them.
