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August 2023 by Brianna Smith
Not sure these guys ever come back from lunch at time designated on door. Tried 3x. Found this great place down the road! Active Enterprise Propane to save the day!1318 Pacific Ave, Long Beach, WA 98631
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March 2023 by Kristie Bradley
We have had Ferrellgas for over 2 years now and the customer service has been up to par thus far. However, we put in for a refill on a Monday with knowing they deliver on Thursdays, and unfortunately we had only 15lbs on Monday (due mostly to the recent severe weather the west coast has been experiencing over the last couple weeks). After seeing the Ferrellgas truck TODAY drive through and deliver to our neighbors (140ft away), they did not service our tank. I called and talked to numerous people and the gal in the office was less then helpful and then when the "manager" Tyler talked to me, he was just as unhelpful and semi-rude. Their reply was, well that's too bad and you should plan ahead as the gal at the office said. This is a small community with very limited income, and unfortunately I feel that the customer service at Ferrellgas (Long Beach) does not care about the community and the residents that reside there. I just want to understand why they don't take responsibility for their dispatch and the lousy job they did. If you are creating a delivery schedule and you see one come in at 15lbs, wouldn't you think to put that on the delivery when at the same address?We got the distinct impression that Ferrellgas is either too large or doesn't need our business any more. They have no issues charging ahead of time (payment in full before delivery) and from our understanding today, that they would rather take a no interest loan from us and not provide service or product for up to 2 weeks. Had Ferrellgas dispatchers looked forward and used some common sense, Ferrellgas could have serviced more customers for less money thus raising their bottom line and possibly being able to lower prices based on efficiency instead of outright theft from our view by their policies and costs of expedited services when needed.Their position was oh well pay us an additional $215.00 and we will drive back out there and fill your tank. If this is Ferrellgasses position, not only is it a terrible business model but it doesn't serve a small community well.We do appreciate the service from the past that was performed, but todays interaction and service costs associated with it completely ruined a relationship between us as a client and you as our vendor. We believe that we at least have to bring this to upper management's attention due to the fact that maybe you don't know what's going on in your company. Had that happened by people in my company I would have reprimanded them very sharply, and more then likely terminated them all today. No business can strive to build a strong customer base only to have the actions of a few ruin relationships thus costing the company not only further repeat customers but lost revenues from future customers as word gets spread around about how they handled this situation.
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March 2023 by Kristie B.
We have had Ferrellgas for over 2 years now and the customer service has been up to par thus far. However, we put in for a refill on a Monday with knowing they deliver on Thursdays, and unfortunately we had only 15lbs on Monday (due mostly to the recent severe weather the west coast has been experiencing over the last couple weeks). After seeing the Ferrellgas truck TODAY drive through and deliver to our neighbors (140ft away), they did not service our tank. I called and talked to numerous people and the gal in the office was less then helpful and then when the "manager" Tyler talked to me, he was just as unhelpful and semi-rude. Their reply was, well that's too bad and you should plan ahead as the gal at the office said. This is a small community with very limited income, and unfortunately I feel that the customer service at Ferrellgas (Long Beach) does not care about the community and the residents that reside there. I just want to understand why they don't take responsibility for their dispatch and the lousy job they did. If you are creating a delivery schedule and you see one come in at 15lbs, wouldn't you think to put that on the delivery when at the same address?We got the distinct impression that Ferrellgas is either too large or doesn't need our business any more. They have no issues charging ahead of time (payment in full before delivery) and from our understanding today, that they would rather take a no interest loan from us and not provide service or product for up to 2 weeks. Had Ferrellgas dispatchers looked forward and used some common sense, Ferrellgas could have serviced more customers for less money thus raising their bottom line and possibly being able to lower prices based on efficiency instead of outright theft from our view by their policies and costs of expedited services when needed.Their position was oh well pay us an additional $215.00 and we will drive back out there and fill your tank. If this is Ferrellgasse's position, not only is it a terrible business model but it doesn't serve a small community well.We do appreciate the service from the past that was performed, but todays interaction and service costs associated with it completely ruined a relationship between us as a client and you as our vendor. We believe that we at least have to bring this to upper management's attention due to the fact that maybe you don't know what's going on in your company. Had that happened by people in my company I would have reprimanded them very sharply, and more then likely terminated them all today. No business can strive to build a strong customer base only to have the actions of a few ruin relationships thus costing the company not only further repeat customers but lost revenues from future customers as word gets spread around about how they handled this situation.
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February 2023 by Karen Scofield
Reasonable prices; great customer service
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October 2022 by matt towne
Nice people to deal with with great service.
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July 2022 by Frank Sargent
No complaints at all... The customer service is great.I highly recommend Ferralgas over the competition.
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July 2022 by Michael Long
The delivery person was awesome at installing the tank and explaining things, very friendly and kind & very knowledgeable
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February 2019 by Sally McKelvy
We forget to check the gauge, snowstorm in the wings, and our tank was only 5% full!
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January 2019 by Peter M.
If you're looking for friendly customer service then you may be disappointed here. There are several other suppliers of propane in the area. If you like employees with a sour attitude then this is the place.
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December 2018 by donna pachl
awesome company, and right on time. always great place to do business with.
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December 2018 by roxie smith
Extraordinary customer service and delivery!
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August 2018 by Glenda Rosa
Love Ferrell gas. Great service and speedy delivery!
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January 2018 by Stuff AndThings
I don't know how often you check but every time I've thought we were getting low on gas and considered ordering, the truck arrived before I got to it. Thanks for the service.
