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May 2023 by Rita F.
I took my converted van in to find the source of a power leak. Due to a breakdown in communication, I had to take it back. dDespite leaving a diagram of the electrical system, they deemed there was nothing found and the problem remained. on a hunch, I did my own troubleshooting and discovered the problem and fixed it. when I called Dennis in the repair department with this issue, he told me he would have to talk to someone else about a compensation since I paid close to $100 to be told they found no problem. it's been over 2 months and I can't get him to return my calls despite a number of attempts. This is extremely poor customer service.
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April 2023 by Judy S.
Beware of their $500 repair appraisal fee! They ball parked the price initially but once I agreed to the appraisal fee the final came back nearly double!!! Don't agree to the appraisal fee, go somewhere else.
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April 2023 by Cathy C.
Right now I'm not very happy with this sales and repair facility. I have a Winnebago pocket Solis van. I've received a recall notice for the suburban cooktop, the propane tank has failed on one Van burning it completely to the ground. People on Facebook been talking about this for three months. I called Rob to ask him if he could possibly get me in as I've got many camping trips planned. I have now called him six times with NO return phone call. My last phone call went to the service manager and he hasn't called me back either. I'm very disgusted with this place.!!!
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June 2022 by Dave Y.
I called R&R RV Liberty Lake to schedule a recall notice. They said they were busy and took my name and phone number and would call back. No call after a week. SO I called again and still no luck. I even filled out the online service request forms and submitted them. Still no call back. I called the North Spokane center and they helped me out for scheduling with them. The north side tried to get me to schedule with liberty lake because they are a larger shop and can handle more customers. But I explained that may be true if they called back or actually helped you when calling into them. Not sure what the actual issue was but their customer service protocols are lacking big time.
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June 2022 by Bruce C.
My wife and I just bought our first travel trailer and just wanted you all to know that from the moment we walked in the door until we drove off with our new travel trailer it was a wonderful no stress experience. Our salesman Dan Carmen and Marty our trainer were amazing. We would highly recommend giving them a try.
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March 2022 by Mike Hale
We needed a repair to the front sheet metal on our travel trailer. Dave and his entire crew were awesome! The repairs were completed in 2 days. The whole crew is very experienced, polite, friendly and eager to help. Thank you to Dave and his crew.
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December 2021 by Vicente Lemus
Friendly staff. Great service.
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October 2021 by Shelly Laney Dillard
Over a year ago we had our coach here. It lived there much longer than promised. They were difficult to communicate with and took way longer to get back than promised. After about 4 months we got a call from the service person stating they were mailing us a check. They had not done all of the warranty paperwork,so they owed us money. We had overpaid!!! A lot of work promised was not done and or was not done properly. Again today,my husband was under the coach and found something not done properly. Over the year he has had to redo quite a bit of the things done. Folks be very cautious with this service department. I wrote a review when we got it back,but seen unable to find it.
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August 2021 by Jason A.
This wasn't our first RV/trailer purchase along the stretch of I90 between CDA and Spokane Valley but it was certainly our most pleasant. The staff is all very helpful and the overall experience is very low pressure. Mark was our sales contact and did a wonderful job. Timothy did the walkthrough and provided good, honest guidance on the inner-workings our new unit. We won't hesitate to be back and if you're entertaining buying from another dealership in the Spokane Valley, do yourself a favor and stop by RNR first.
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July 2021 by Selena S.
North Spokane location service department. made the appointment with service department with a list of items to be repaired and was to get a quote and to start the process on our Tiffin RV and brought it in on June 3 2021. They had it just over a week and gave us a work authorization form with listed items and prices on some of the items. Some items needed to be ordered but 6 weeks later parts never ordered. Other items they had to call manufacturer to request advise on how to repair certain things and we were told they never got info needed and we had to take it to the manufacture for repair. The fridge filter water wasn't dispensing water and they called a refrigerator repair company but RNR failed to have rig plugged in so the appliance guy could not diagnose the problem, reschedule for 2 weeks later. Appliance repair came back out to RNR which they gave appliance guy wrong description of what the problem was. We called RNR to see what they had decided the issue was for the refrigerator, was told by Reed that he was never told any info except that they needed to order a part and reed said he would call us the next day with the information. We called again now 3 days after appliance was looked at Reed was not available. I mentioned to receptionist that we have been calling and leaving messages and no one was calling us back. I let her know that I would be calling every half hour till I could talk with either Reed or his boss. The receptionist went to Brian and said I was rude By telling her this. The manager by the name of Brian Weirauch called me back and was very abrupt and rude and said since I was rude to his receptionist that we could pick up our RV and we were not welcome there any longer. I explained that our rig had been there est 6 weeks with a list of items which only 3 very simple fixes were completed. I let him know that we were frustrated that we never got calls back That we never received call backs, that parts were never ordered that needed to be ordered. That 2 items which they said couldn't be fixed by them but by manufacturers were fixed by us. He told me that we were supposed to call the appliance tech ourselves but he couldn't give me the name of the tech or even the phone number of the appliance repair shop or what info was put in our work order file. He said we didn't have a file he told me again that he was doing us a favor and that they usually don't work in tiffin I asked why did he accept the appointment then , no answer. Then he said we didn't buy the rig from them so he did us a favor by accepting it for repair which was 3 screws they installed and removed adhesive He than started to insult me by saying that he knew how Tiffin people were and that we were not welcome. I asked what he meant by that comment and that this was the worst customer service I've ever had. our RV was picked up today July 16 2021 with 3 items repaired. 1) drawer catch was lightened 2)larger screw was placed in bunk to hold in place 3) adhesive removed and re attached on a sensor in water cabinet I am dumbfounded by how this service department treated us and how they put us down by the name of our RV. They do not care about the lack of customer service or lack of communication with the customer. They do not have a clue how customer service works and I let Brian know that I was to leave a not so nice review. I hope that the next customer walks in and hopefully gets their repairs completed with better service. Now we are square one made appointment with Apple way RV and pray that we can get the repairs completed
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July 2021 by Dave M.
My appreciation goes out to Dennis in service and Lisa in parts for providing excellent customer service when I brought my RV in multiple times for repair. Thanks
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March 2021 by Geneva Y.
We were so happy at first. But when we needed repairs they were not helpful at all. The batteries died within 14 months, the electric jack failed and they won't even give us time of day. Very disappointed in their service department. I would say the salesmen on the floor talk a great story but the company hasn't stood behind what was promised. The extra warranties mean nothing.
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November 2020 by Todd S.
Walked here from Peterbilt while my truck was in the shop All I had was a breakfast burrito so my review is pretty shallow Food was as cheap as fast food and about as good as homemade
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October 2020 by Edward Z.
I had a motorhome - older (2003) but other than a few problems that I could identify, the Dutchstar was well maintained and, in my eyes, still lovely. I had driven it coast-to-coast and border-to-border. It was time to make some repairs and sell it. I called RnR RV in Liberty Lake, WA because I knew it was a large, comprehensive dealership. I spoke with Steve Pace and brought it to RnR for advice and get a repair estimate. Steve looked at my list of the good, the bad, and the ugly. He inspected the motor home and found more of the bad and ugly than I was aware of. Steve Said that RnR could not sell it and repairs would be very expensive. Plan B! Steve knew of two places that would be interest in buying it as-is. We left the motor home with Steve with hopes that his Plan B would work out. Steve and I talked several times. I accepted the offer from another company that he contacted. Steve walked us through the paperwork and kept us updated. All's well that ends well. I cannot praise Steve highly enough. He was honest and knowledgeable. I always felt that he had our best interests at heart. His friendly demeanor put us at ease. He kept u well-informed so we always knew what we needed to do and what was happening with the transaction. Competent, knowledgeable, and service-oriented are just a few of his traits. I cannot recommend Steve Pace at RnR RV in Liberty Lake highly enough.
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June 2020 by Shelly D.
Our fan problem WAS NOT FIXED!!!!!!! The hydraulic fan ran on high all of the time. We burned 100 extra gallons of fuel to get to a shop who knew how to fix it. When the radiator was replaced at RNR,the fan hydraulic lines were INSTALLED BACKWARDS!!!!! This can cause damage to the wax valve. So a new wax valve was INSTALLED to forego future problems. And..... What do you know the fan performs perfectly. This shop took us in at exactly the appointed time. Within 15 minutes the problem was diagnosed. No waiting on parts,or days to start repairs. Within 3 hrs they had us ready to roll. Very fair priced. When I first wrote the review, I said we appreciated the mechanic and his work. I'm sorry he didn't do all of the work properly. Visit this dealership with caution.
