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March 2024 by Danielle D.
Kind and thorough customer service! This store is great! Found the best box for my items!
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March 2024 by MeMe Suthroa
Being over 60 I needed help with the email and the employee was rude and refused to help. I had to get my glasses out of my purse to copy the email that would have taken him seconds to text. Very rude but equally proficient.
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February 2024 by Roger M
This UPS store location in the greater Spokane area is the best one of I have used for services so far regarding consistent positive customer service from staff, staff going above and beyond to save me money on shipping packaging and ensuring I receive the most affordable shipping method, for being reasonable with shredding, for providing receipts after dropping off an Amazon return and letting me know I have to write down the item description on the receipt because UPS store doesn't provide that information on receipt.I want to give a special thanks to this location as well for helping me with packages into and out of the store, placing items on the counters and shredding when my disability and chronic pain makes these actions difficult or impossible - the staff here do it without me having to ask and really act polite and positive, it sure makes up for the poor experiences I often endure throughout the day.I have also seen feedback that the Grand Blvd UPS in Spokane has great customer service.Also Postal Annex has very positive, effective staff and I've never had any issues receiving or shipping packages from there although their prices are a bit higher than UPS stores and FedEx stores.One aspect about Postal Annex for senior citizens in Spokane is that this postal services provider has a very large parking lot with lots of space that makes it much easier and safer for senior citzens and disabled persons to navigate through and park in.I have been going to the Liberty Lake, WA UPS Store location for over 2.5 years now and all of the women and men that work there are consistently respectful, effective and fast, cost effective to their abilities provided by UPS services and just very friendly all around.I had a UPS store location in the middle of Spokane that does not live up to this staff's standards to the effect that I will go out of my way to complete services at this location for customer service, cost effectiveness and speed while receive my mail elsewhere for convenience of location.I have never had a package not arrive, go missing or not be shipped on time out of this location but I have had that issue numerous times at one in Spokane.I will say that some services are cheaper at USPS, sometimes FedEx and almost always cheapest at Office Depot.I find USPS across the board far worse customer service and tracking wise so I only have to deal with them if desparate.Definitely compare shipping costs with FedEx.If you do copies at FedEx, check to make sure their copiers are charging you for black & white - I caught on that I had been frequently been charged for 'color' when my pages were definitively black & white for a long time and FedEx would not reimburse me.They said 'the copiers are so sensitive that they often read color when there doesn't appear to be any' which I just have a very hard time believing with the copies I made that were strictly black and white. FedEx in regards to copies, faxes and internet use charges are much higher than I believe Office Depot on average (also Office Depot is open later).The issue I had with FedEx charging color price for clearly black and white documents and refusing to refund me seemed very scammy.Office Depot in my experience so far does tend to provide cheaper office and project services.
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February 2024 by j R
Great guys super fast service
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December 2023 by Aaron schwartz
Very friendly staff and helped me with what I needed. Didn’t try to sell me on more expensive just what I was asking to have done.
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August 2023 by Matt Pelletier
Sent about 6 packages from here in past few years every time friendly staff and easy process
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February 2023 by D- Man
Always prompt, courteous, and helpful.The other negative reviews must be by uptight "privileged" people.
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July 2022 by T J
Just wanted to appreciate Henry for his amazing customer skills he produced!! I visited around 6/6/22 early in the morning... there was a line and i was impressed how fast he handled every person. Unfortunately I had a list of stuff that needed to be done but he had an amazing attitude, especially for him being the only one there during open hours with a line, multitasking!!! I give that man huge credit for taking the whole day like a man getting it done! You deserve to be acknowledge for your hard work!
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May 2022 by Austin C
ABSOLUTELY! RECOMMEND THIS PLACE!!! PAYTON, AND MASON ROCKED THE CUSTOMER SERVICE!!Low price, 38$ versus usps 114$ YIKES!!! For an empty container, that weighed 5lbs huge difference!!!Came in, they took care of me, would highly recommend people coming here instead of usps.They go above and beyond here, even made sure my package was sealed correctly.You guys rock!
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February 2022 by Cora Kelly
I primarily use this location for Amazon returns. I'm always greeted with a smile and the customer service is always quick and helpful. I have had great experience with the employees at this location!
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February 2022 by R
While the front office service is friendly there is definitely an issue when you are 'sold' expedited shipping, eg via Priorty Mail, for an upcharge and it's not fully explained it may or may not be in fact truly "expedited" (weather or acts of god excepted of course) and if it is not anywhere near the 3 day expedited you have no recourse. Receiving an excuse that UPS assumes no responsibility (even though you pay them) and it's in some fine print on a printout the customer does not receive until there is a problem is lame. Or that somehow those 500 words could be read on a signature screen is lame. They admit they have had a lot of problems so their solution was to add fine print. Better to tell the customer before they pay the upcharge. 7 days when you pay for 3 days is not priorty ship so everything is disclosed up front. This portion they get a one star.
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February 2022 by Cora K.
I primarily use this location for Amazon returns. I'm always greeted with a smile and the customer service is always quick and helpful. I have had great experience with the employees at this location!
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February 2022 by Kodie Mobbs
Customer service is poor. I would not recommend this location let alone UPS. I understand that these are difficult times but they were not helpful at all.
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November 2021 by Gary Leaver
waited in line for 20 minutes to get a notary, as that was a service listed. Finally got served and was told notary quit. Could have posted a note on door easily. Double checked, no note. Told them I would go to Post Falls UPS to get it done. They bad mouthed that store, saying they had terrible customer service. I have always had great service there. I will avoid this store from now on. Not a good way to run a business.
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November 2021 by S Duloglo
Always friendly and very helpful staff. Thank you.