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May 2024 by McKenzie Pillow
Super cool little post office here and really pleasant staff! 10/10
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April 2024 by Ty Moroney
It was $500 to ship a large package to Texas. $200 more than other locations. This franchise gouges. Terrible business practices. Go elsewhere.
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March 2024 by Danielle D.
Kind and thorough customer service! This store is great! Found the best box for my items!
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March 2024 by MeMe Suthroa
Being over 60 I needed help with the email and the employee was rude and refused to help. I had to get my glasses out of my purse to copy the email that would have taken him seconds to text. Very rude but equally proficient.
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February 2024 by Roger M
This UPS store location in the greater Spokane area is the best one of I have used for services so far regarding consistent positive customer service from staff, staff going above and beyond to save me money on shipping packaging and ensuring I receive the most affordable shipping method, for being reasonable with shredding, for providing receipts after dropping off an Amazon return and letting me know I have to write down the item description on the receipt because UPS store doesn't provide that information on receipt.I want to give a special thanks to this location as well for helping me with packages into and out of the store, placing items on the counters and shredding when my disability and chronic pain makes these actions difficult or impossible - the staff here do it without me having to ask and really act polite and positive, it sure makes up for the poor experiences I often endure throughout the day.I have also seen feedback that the Grand Blvd UPS in Spokane has great customer service.Also Postal Annex has very positive, effective staff and I've never had any issues receiving or shipping packages from there although their prices are a bit higher than UPS stores and FedEx stores.One aspect about Postal Annex for senior citizens in Spokane is that this postal services provider has a very large parking lot with lots of space that makes it much easier and safer for senior citzens and disabled persons to navigate through and park in.I have been going to the Liberty Lake, WA UPS Store location for over 2.5 years now and all of the women and men that work there are consistently respectful, effective and fast, cost effective to their abilities provided by UPS services and just very friendly all around.I had a UPS store location in the middle of Spokane that does not live up to this staff's standards to the effect that I will go out of my way to complete services at this location for customer service, cost effectiveness and speed while receive my mail elsewhere for convenience of location.I have never had a package not arrive, go missing or not be shipped on time out of this location but I have had that issue numerous times at one in Spokane.I will say that some services are cheaper at USPS, sometimes FedEx and almost always cheapest at Office Depot.I find USPS across the board far worse customer service and tracking wise so I only have to deal with them if desparate.Definitely compare shipping costs with FedEx.If you do copies at FedEx, check to make sure their copiers are charging you for black & white - I caught on that I had been frequently been charged for 'color' when my pages were definitively black & white for a long time and FedEx would not reimburse me.They said 'the copiers are so sensitive that they often read color when there doesn't appear to be any' which I just have a very hard time believing with the copies I made that were strictly black and white. FedEx in regards to copies, faxes and internet use charges are much higher than I believe Office Depot on average (also Office Depot is open later).The issue I had with FedEx charging color price for clearly black and white documents and refusing to refund me seemed very scammy.Office Depot in my experience so far does tend to provide cheaper office and project services.
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February 2024 by j R
Great guys super fast service
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December 2023 by Aaron schwartz
Very friendly staff and helped me with what I needed. Didn’t try to sell me on more expensive just what I was asking to have done.
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September 2023 by Kathy Bymers
Great service supper fast.
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September 2023 by Amy Cypert Salinas
Always rude. Worst customer service ever.
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August 2023 by Matt Pelletier
Sent about 6 packages from here in past few years every time friendly staff and easy process
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February 2023 by D- Man
Always prompt, courteous, and helpful.The other negative reviews must be by uptight "privileged" people.
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September 2022 by Chris Goodhue
Busy before Christmas but well staffed with friendly, helpful staff.
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September 2022 by Stephen Morton
The staff is always super friendly and helpful!
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September 2022 by Carlie L
Always fast and friendly.
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July 2022 by T J
Just wanted to appreciate Henry for his amazing customer skills he produced!! I visited around 6/6/22 early in the morning... there was a line and i was impressed how fast he handled every person. Unfortunately I had a list of stuff that needed to be done but he had an amazing attitude, especially for him being the only one there during open hours with a line, multitasking!!! I give that man huge credit for taking the whole day like a man getting it done! You deserve to be acknowledge for your hard work!
