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November 2024 by Scott Latshaw
First time winterization took so long, and our svc writer seem to be in a bad mood. He didn't seem to like his job.
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November 2024 by Pam Moore
Our experience w R&R was over all excellent. Our parts guy Andrew who really knew his stuff & goes the extra mile in helping. He even found a part they didn’t have, & then called us to make sure where he sent us had the correct part. Until this I thought great customer service was dead. We ended up having to get repairs from their service department which I already had confidents in because of Andrews knowledge & willingness in speaking w the mechanics. Our rep Shirley was good W keeping us informed w progress. The only bad experience we had was picking up the coach w Diane. We live in the coach & been w out it 5 days ,the weather was turning bad it had rained & snowed. When we showed up first thing Diane ask do u have an appointment to pick it up? Never heard of such a thing. We ask questions she couldn’t answer so her tone an actions became very agitative & negative even rolling her eyes to go get Shirley. Diane also said we could talk to the mechanic who we had questions for because we had done the preventative maintenance ourselves. When we started to ask questions, it wasn’t even the mechanic who came out & couldn’t answer any thing we wanted to know about our problem that had been fixed. Except for Diane & her bad attitude being forced to serve us we had a great experience. Andrew was knowledgeable ,helpful & kind going the extra mile, Shirley kept us informed finding out questions we ask and calling us back, & Bryan the mechanic did a great job working on the oasis which there are only a few w training and knowledge to do so. Diane gets an F for her attitude but we will go back and hope if we deal w her again maybe she will be having a better day next time.
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November 2024 by Daryl Whetstone
Very much appreciated the "no pressure" salesman Fred Much. He was the main reason (other than our RV) that we went back to him for our purchase. Also, he was a tremendous help in coordination of our pick-up/delivery process.
Cory in service was very thorough in explaining everything about our RV during delivery. I highly recommend R & R rv for your future RV purchase.
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November 2024 by Dr. Robert Dees
From start to finish, RNR has been amazing to work with. Our salesman Dean was so easy to work with and his knowledge of their products was spot on. We never felt pressured to buy and he went out of his way to understand our needs. Keith also went way beyond any expectations we could have asked for in helping us through the process of buying our used Class A RV. These guys were totally transparent and went out of their way to make our used purchase feel brand new! I could go on and on about them but this was the best buying experience of a vehicle I/we have ever had. There were so many other interactions we had with other employees, Shirley in service etc and all were fantastic.
Without a showdown of a doubt, I highly recommend this place!!
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November 2024 by Nicholas Hamm
Winterized effectively, didn’t charge me for checking out my hot water heater. The problem was operator error…
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November 2024 by Dave Landon
Excellent service, friendly & easy to deal with. AND solved the issue
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November 2024 by Claude Robison
Good technicians
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November 2024 by Pete Ouderkirk
I have always enjoyed your service for me good job thank you
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November 2024 by Kim Wellington
RnR kept my van for 2 weeks to finish what took one day of work. Communication was poor about the finish date and delay. Could not get through to my service rep for information by phone. Texts were incomplete without a listed expected finish date.
Work done was satisfactory.
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November 2024 by Scott Porter
We were having drivability problems with motorhome that made it go into limp mode or just lose power. The Mechanic couldn't duplicate it. With further investigation he recommended a Fuel Filter and cleaning the Mass Airflow sensor. We then drove it to Albuquerque and Back and it ran Great, No issues. We Highly recommended R&R RV Center. Thanks again for your service!
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November 2024 by Ken Ainsworth
Professional, prompt and good communication. A bit spendy, perhaps, but not out of line with other local dealers.
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November 2024 by Herb Beck
RnR Recreation Vehicle Center has been very cooperative in the selection and sales process. Sales Consultant Richard Bertsch is exceptional in his depth of knowledge of the RV's and understanding of my needs and requirements to help me pick out my ideal vehicle.
The entire sales process has gone very smoothly and professionally reducing my anxiety and frustration while procuring a Recreational Vehicle that fits my needs and budget.
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October 2024 by Toney Chimienti
The folks at RnR RV have always treated me really good, with fast friendly service.
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October 2024 by Harold Hart
First class, friendly business. Easy to make appointment and was finished on time. I wouldn’t trust my RV with any other dealer
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October 2024 by Jennifer Culkin
Very grateful we purchased our Dynamax from RnR. Professional and always accessible through and through. Family owned and you feel that the minute you walk in. Sales and Service employees are top of the line in both Spokane locations. 100% recommend. 10 stars.
