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September 2024 by Sue
Extremely unorganized! The sales and finance department is a mess and I am shocked this is happening at Porsche! First they didn’t look through the paper work properly and filled out the paper work incorrectly! Secondly, once they received all paperwork and payment they stated the title was mailed a couple of days ago to the dmv after the transaction was complete. Only after I contacted them back to locate exactly where they sent the title they lied all along and said they didn’t have the title and it was registered in another state! It has already been almost a month since the transaction and I was told the minimum it would take to receive the title is another two to three weeks on top! Now I am stuck with a vehicle that can’t be driven, no title, and unable to register the vehicle! Do not trust this dealership they will say anything to sell a car!
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May 2024 by Krista Gross
We went in just thinking we'd be window shopping. We'd looked at other dealerships from Tacoma to Chantilly, VA. Porsche Tacoma's sales staff was lazy except in talking us out of buying. ANDREW was the opposite. He was honest, helpful, resourceful, quick, and personable. He respected my concerns about the paperwork process taking too long and got things done. And so....we ended up buying TWO Porsches! Thank you ANDREW!
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May 2024 by Kevin Cable
Brought my Taycan Turbo S in for software upgrades and a general check up. Was greeted by Chais Anderson who had everything prepared ahead of time. Zero wait time. I wasn't able to get back to the dealership in the afternoon so they delivered the car to me. The time savings was very much appreciated as I live a ways away. It's clear these guys love what they do!
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May 2024 by micheal hicks
I recently serviced my car with Porsche and the gentleman helping me, Chais was awesome, he continually went above and beyond, helping with price, options and walking me through the process. With this experience I will not go to another place. Chais is a professional along with the rest of the crew at Porsche.
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May 2024 by Yvonne Grace C. Rush-Prater
Thank Andrew, Bret and Jason for all the help in getting the Porsche Macan. You guys are awesome and very accomodating. Thank you for the free tumbler too. Im glad to be part of the porsche spokane family.
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April 2024 by Christina Burns
I have purchased plenty of cars at dealerships and the experience has been stressful and borderline predatory. I have never had a truly pleasant experience at a dealership until i came to Porsche Spokane. We first worked with Brett who was helpful and created a very welcoming environment. Our second visit we worked with Lucas and Andrew helped out. Lucas was super helpful and found us the perfect Porsche to fit our needs. It truly checked all the boxes and he made sure to show us all of the features beforehand. Talking to Andrew was super helpful. He had tons of information that helped us feel really good about the purchase. All in all they let the cars speak for themselves, which they do, without a pushy experience. The facility is gorgeous and provides a truly elevated shopping encounter. Highly recommend.
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April 2024 by Rick Jordan
Andrew, Bret and the rest of the sales staff have been great. This is the second car purchased with them. Thanks guys for making the experience a very positive one.
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April 2024 by Michael Ballard
We purchased a used Chevy Volt online from Porsche Spokane and flew from Oklahoma to Spokane to pick up our car when the sale was final. Andrew Maher created the best sales experience we've ever had when buying a car! His passion for creating an exceptional customer experience really shined through as he ensured every question was answered before the sale, every detail was reviewed through a virtual walk through and test drive of the car, and a strong sense of trust was built. All this gave us a strong peace of mind knowing that we were being treated honestly and fairly. He went out of his way to proactively reach out to us through the entire process and made sure we felt comfortable every step of the way. Overall, we would characterize him as a man with a unique passion for treating people with respect, honesty and true care for ensuring an exceptional experience!
As we worked with other members of the staff, we again felt confident that we were dealing with a culture of high integrity with a solid understanding of how to create a great customer experience. Jay in the Finance department was awesome to work with as he provided clear details and instructions to fill out all the paperwork from afar. He even went out of his way to work through making sure we had all we needed to apply for a newly available Clean Vehicle Tax Credit.
Rashelle picked us up at the airport and continued the culture of customer care as she patiently waited for us at the airport and then engaged us in great conversation that made us feel comfortable and welcome to Spokane and the dealership.
When we arrived, Andrew was there to welcome us even though it was his day off! He wanted to make sure that we were satisfied with everything and that the vehicle was ready and waiting for us out front. He loaded our luggage, put on our Oklahoma license plate and followed up on making sure we would receive one additional part that he promised to replace while we were working through the sale.
Bottom Line: Best Customer Experience we have ever had when purchasing a vehicle! Many thanks Andrew and all others at Porsche Spokane. Who knows....maybe we'll fly to Spokane again to purchase another vehicle in the future!
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March 2024 by Larry Eccles
This review is an acknowledgement of the excellent customer service experience I had when purchasing my vehicle at Spokane Porsche.
I was put in touch with their sales representative, Lucas Torres. I explained I live 300 miles away in Seattle, but wanted further information on the vehicle. Lucas not only gave me excellent knowledgeable information on the phone, but he made detailed videos of the car and sent them to me. He was impeccable to the smallest detail. So much so that I purchased the car without even seeing it in person.
The next morning he picked me up at the train station, during a snowstorm! He went above and beyond making sure every detail of my purchase was an enjoyable experience. We went for a text drive to make sure it was the right match for my driving needs; at which time he also gave me an education on the new technology this car had. I am 79, and not technical, but Lucas patiently and thoroughly explained things and my drive home was great with the screen navigation and other new features he showed me.
The overall process was stellar; all the details were on point, resulting in an EASY and ENJOYABLE experience. Spokane Porsche's commitment to customer service sets them apart from other car dealerships; and sales representative Lucas Torres sets the bar in customer care. Highly
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February 2024 by Casey Muller
I had a horrible experience with their sales consultant Lucas. I put my credit application in on a vehicle to hold for me up to 10 days. He then proceeded to text and call me multiple times per day to harass me and put high pressure on me to purchase the vehicle. As an out of state buyer, things take time with financing and other details and he was extremely high pressure and bothering me at work. He texted me information then went back and changed what he said to me to increase the pressure. Then when I told him the credit union that offered me the best rate (almost 4% lower then he found me) didn't work with out of state dealers and he can release my application; his response was "sweet". He completely showed he didn't value my business or being a customer. Lucas doesn't represent the brand or values of Porsche, so if you start working with him, do yourself a favor and ask for a different sales consultant.
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December 2023 by Sean Dillon (sdillon)
I've purchased four Porsches from this dealership. Each experience was a true pleasure. Andrew is a fantastic salesperson to work with, a true enthusiast in his own right and very helpful. Ben was super great in helping spec a Cayenne for my wife that was just perfect. The service department has always treated me very well, and have been extremely accommodating to me when I need service on the way to or from a track event with my RS. I would not hesitate to recommend this dealership to anybody looking for their next Porsche. These guys are truly next level, without all the pretense of a big city dealership.
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December 2023 by z G
Andrew is Very good service provided and the purchasing experience was very smooth and fast.
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November 2023 by Mkuk
Andrew was great.
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November 2023 by The Koeddings
This is the second Macan S we have purchased from Andrew Maher at Porsche of Spokane and honestly it was incredible buying both times. The experience feels more like testing out race cars and the vibe of the store makes you just want to hang out around all the Porsches. On both occasions we went in and were greeted warmly and respectfully and it kind of feels like a really high end garage, Andrew asked us a few questions and put us in exactly what we wanted. I saw a new boxster and was curious how they drove and he tossed me the keys and said take it for a spin. It’s gotta be about the easiest job there is selling a Porsche because the performance, luxury interior (it should be called a cockpit instead of a drivers seat), and value for the price made the Macan S a no brainer. Best buying experience for the best car for the best price and even after the purchase of our first Macan we would just drive out to look at the other Porsches. They handle incredibly in the snow and from the moment you turn the key you know you are about to do something wonderful. We always take the long way home!
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September 2023 by Shauna K
We were very impressed with this dealership. Everyone was very friendly, helpful & extremely knowledgeable. We will continue to have our 911 serviced at Porsche Spokane. We’d like to thank Chais, Josh, Greg, Rochelle & the Service Men for their excellent customer service! Great job! It’s refreshing after Covid to find people and a company who understand the meaning of excellent customer service! Thank you, Jim & Shauna K.
