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December 2023 by Jeremy V.
I bought a new s23 from Costco, which I recommend. It saved me big money. I needed a new charger and screen protector, so I went to this store. The lady inside sold me some accessories for ridiculous prices. That's the good part of this experience. She offered to put the screen protector on, and I agreed. It looked okay under the store lighting, which was mediocre. When I brought it outside (it was sunny and clear), I noticed a big green piece of lint under the new screen protector. I brought it back inside immediately and showed the lady. She replied, "we don't promise perfection." She was not interested in fixing it and was dismissive. Very rude. Next time, I'll order on Amazon. This store lost my business.
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November 2023 by John K.
Service here was so bad. That I left in the middle of, about to buy an iPhone 15 pro max, to go to another Verizon store to buy it on the same day instead.
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October 2023 by tatjana merritt
Unfriendly and condescending customer service
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October 2023 by Rosemarie Routson
Horrible customer service. I simply needed help with a settings issue and never got a clear explanation. Also a charge of $29.99 if you need help using their phone. I would rate them a zero if I could.
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August 2023 by mirjam Jackson
Friendly Service Staff!
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February 2023 by Kyle H.
I went to this Verizon Store earlier today and I walked in and was greeted by one of the employees Nick. Nick was extremely disrespectful, and a gigantic asshole. I had told him I had traveled a far distance and I needed to charge my Iphone. I told him I could stay in the store until i could take a screenshot of my bus pass back home because otherwise I wouldn't have asked. I understand if there is company policies about not letting strangers do that, Sure, no worries, but the way you communicate that to a distressed stranger matters. Nicks tone and voice with me was pretty rude, he also got mad at me when I told him I was there to sell my damaged phone. The one thing he said that stuck out to me as terrible however was when he said he didn't care about my situation. You never do that in Sales even if you don't intend on selling a product. Overall terrible experience and Nick needs some customer service training or a new profession. Nick is 6'3" Blonde Hair, Blonde beard for reference. The manager Thet seemed like a dick too.
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January 2023 by Jannie S.
Lamar and Cathy, were very helpful. I came in to open a line and get a new phone and they got me in an out quickly. Appreciate the help!
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August 2022 by Hello K.
Unfriendly and condescending personnel. I did not feel welcome in this store.
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January 2022 by Meg G.
If I could do a negative number or not leave a star, I would. I had a good experience at this store in 2011 so I went back in 2018 for a phone upgrade -- they told me the iPhone my son had purchased elsewhere was not compatible and I would have to buy one of theirs. WRONG. In 2021 I went in looking for a phone for work, and the woman who 'helped' me immediately started trying to upsell me, telling me I needed a more expensive phone plan. She was talking like a squirrel on cocaine -- and it was hard to understand her because of the mask. I replied I would simply order a phone from Apple directly and walked out. I didn't appreciate her trying to upsell me. Reading the other reviews it sounds like other people have run into this salesperson. Why does she still work there? Does she have pictures of someone doing something with an animal?
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July 2021 by Katrina S.
Ordered a phone for my son from the Tacoma store for his birthday and had it shipped to the Lakewood store because when I went in person to Lakewood, they told me I HAD to order online (false). The Tacoma store was happy to help with the order but didn't have one in stock and Lakewood did. When I got to the curbside pickup, a rep came out and said it would be a couple minutes. HALF AN HOUR later she came out again and said they were having trouble processing the order, and that I should wait for my confirmation email, then return. Two days later no email.... So I went back in and they said the phone order was "stuck" in the Tacoma store's system and they were unable to process. The Lakewood rep told me to call customer service to have the order cancelled. When I called the rep said they have to cancel IN STORE Since the phone was ordered in a store. Been getting the runaround since. So now it's been THREE weeks and I still have no phone and no refund because you have to pay the taxes up front. And NO ONE seems to know how to help me. All of this could have been avoided if the dumb Lakewood rep had just helped me in the first place instead of being lazy and telling me to order online.
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June 2021 by Ian J.
Switched from AT&T to join my wife's family plan at basically half the monthly cost. Worked with Devan and he couldn't have been more friendly, helpful, and eager to get us every deal possible to make it work best for us. Really very pleased with the whole experience. Thank you again.
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October 2020 by Kelsie D.
I came here and asked if someone could teach me how to put a screen protector on (which they always do) and he told me no since they arent supposed to touch my phone. I was confused and said they always have helped me before then he asked if I bought the screen protectors from Verizon and I said no but why would it matter since you cant touch my phone and he said he would let someone do it then LOL. What a prick at the door
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January 2020 by Will S.
Went into the Lakewood store looking to upgrade from a pixel to an iPhone, Lamar was great, he walked me through the upgrade process for my device, helped me understand my new plan, and showed me some quick tips on how to migrate my data at home so I wasn't stuck in the store for hours. 5 star experience!!!!
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January 2020 by Jennifer V.
I recently visited this Verizon store in Lakewood during a Seahawks game and received the best customer service by Lamar. The first thing I noticed about this store was how new and slick it looked inside in comparison to the other Verizon stores I visited. I work in downtown Seattle and the Verizon store behind the flagship Nordstrom, surprisingly looks hella dated in comparison to this Lakewood store, not sure how that works out. Anyways, I really hate the whole process of getting a new phone which is why I went during the Seahawks game, hoping the store wasn't crazy busy and I was right. As soon as I walked in, I was greeted by two Verizon reps, and I told them I wanted to trade in my Google phone for an iPhone. The representative who helped me through the whole process was Lamar and he made the process quick and easy, and was super friendly. Lamar even told me about bundling my new phone accessories and how I could just add them to my bill rather than paying for everything all at once. I also appreciated how I didn't have to trade in my Google phone that same day because I told Lamar I wanted to make sure I had all my photos and videos backed up. Well Lamar told me I had the option of mailing in my phone within 30days, so he printed me out a prepaid return label, gave me a box and a return slip; perfect. I'd say I was probably in the store for no more than 20minutes and most of that had to do with me being distracted by their floor to ceiling wall of phone accessories and other tech products. I'll definitely go to this store again to buy future phone accessories.
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November 2019 by Nolan J.
Went to this store today to help me with my activation trouble and to try to fix my screen protector which I messed up. The lady who helped me fixed and resolved my issues perfectly. Very happy with service given to me.
