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November 2023 by Matt McAuley
Rolf's is a great shop, my wife and I take our Mercedes here exclusively. Top notch service, helpful when explaining repairs and not pushy at all.
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October 2023 by Beach Basket
This is an awesome facility to take care of my BMWZ3.They are concerned, caring and very informative about all my cars needs concerns and helpful to get it up and running like it should.They video the problems and I completely trust them to takeThe utmost care of my car which I absolutely love.I truly appreciate knowing my car is finally being taken care of.They also gave me a loaner which was greatly appreciated as I reside in Gig Harbor..You won’t be disappointed by trusting your car to them.
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October 2023 by GIGI SCHMIDT
My need for their service was due to a horrendous incident that I survived & did not harm myself, nor anyone else’s life or property. They were confident that they would determine the cause, determine if it could be fixed & the cost. It took me 5 days & nights to calm my nerves. Nicole was fantastic to work with. She kept me informed, and explained why my car had a failure & how it would be fixed. Another repair needed was identified & that was repaired as well. I was not sure I would keep the car, but their confidence in their ability to identify, diagnose & repair/replace the cause, helped me to decide to keep the Mercedes SUV. I can tell the difference in the transmission & gear changes, so I know it was fixed. I now felt that I was safe to keep & continue to drive the vehicle. Roth’s Import is no doubt my “Go to for future maintenance forever”. Thank you Mark & NicoleServices: Transmission
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October 2023 by Kristine Shroll
I just bought a 20 year old mini cooper, took to Rolf's for noises. They fixed the issue. Had it back a few days and it wouldn't start. Nicole arranged tow truck and they found the issue and fixed. Don't put bling around your ignition. Had it back another few days and another strange noise. They texted me to check how things were going. I explained the new noise, took back to shop and they checked, changed out parts stating it was under warranty since they were just in that area last time and no charge. I appreciated the honesty and the help. They will have my business as long as I own my car.
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September 2023 by Michael Goff
Great customer service. Had them do a whole look over my wife’s Audi, great with explaining upcoming services, prioritizing the service needs and going over cost. They are understanding and really care and making sure your concerns are addressed. Will definitely be a returning customer, even if we have to drive from olympia for the service. Thank you Rolf’s Import Auto Service
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August 2023 by Larry Taimanglo
Excellent and friendly service..KUDOS to Efrem, the very nice lady and AJ; I scheduled for an oil change and a much needed 8 year old battery change. They conducted a 21 point inspection 2012 BMW X5 35I E70 PREMIUM and a recommendation for an anti-freeze change and front and rear struts change due to age of my SAV. Efrem also explained that BMW equipped with comfort access; when any of the door handles feels warm when touched, it could be that the battery may be and issue and that warm door handle could be a definite warning and should be diagnostically checked. Rolf's so far has been remarkable and definitely surpasses KASSELL Auto Service in Puyallup.
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August 2023 by Greg Jackson
I was tired of the revolving door of service advisors at MB and the constant battle to get things done timely, not to mention the price. Every time a new person to deal with that seemed to not have a clue of what my vehicle needed or what my vehicle already had done. Seems simple but apparently not. Rolf's is priced better, way better customer service and simply easy to deal with. Ephraim has been awesome to work with and shows patience with my wife's questions which I sincerely appreciate.
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August 2023 by barbara dorsett
Nicole, Ephraim, and Cassandra were all amazing. I was so worried about my car, and they took excellent care of me and got me back on the road! Love these guy's and will recommend them to anyone and everyone! Their experience, knowledge and ability to work as a team make them stand out from the rest! Also shout out to Fred my mechanic, Ty! Ty! Ty!
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August 2023 by George Gay
Friendly, personal and most of all professional! I trusted Rolf's with my 2013 BMW 550i M, they did not disappoint. They treated my car as if it was owned by themselves. I will be working with Rolf's for future services.Services: Transmission
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July 2023 by John Haywood
Kassandra And Ephraim were very personal and professional. People always say your car should be In better condition after taking it to the shop if not your at the wrong shop. And they delivered great customer service to make sure everything is right.One word Integrity it’s who you are when no one is watching you. Great job thanks!Service: Vehicle Inspection
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July 2023 by Trish Ketchell
The team is so professional and courteous! From my first encounter with Nicole to dropping off my keys with Enrique. Super friendly!!They did not try to over sell me or sell services that were not required. I was very impressed with this facility and would highly recommend it!Services: Auto maintenance
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July 2023 by erin herringshaw
We've had our car and our truck serviced at both locations and to say they go the extra mile is an understatement.Peter & Kassandra care about our convenience, cost and our entire experience. Communication is top notch and we're always happy with the work.
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July 2023 by Sashay S.
I wish I could give these THIEVES 0 stars. My mother had issues with her Ranger Rover. She took it in to a shop and received her codes. Unfortunately, this particular shop did not work on foreign vehicles. My mother chose Rolf's in Fife, due to the close proximity it was to her home. She called and made the appointment and also told them of the codes she had been given. Well, a guy named Leo or Louie told her that they needed to do their own reading, which I found unnecessary due to her having it done already. He charged my mother over $400 to only tell her the EXACT same codes she had already given them from the prior reading. He then told my mother it would be $4200 to fix the issues. I understand Range Rover service is expensive, but he proceeds to tell my mother to junk her vehicle and that it wasn't worth fixing.This is a company that works on Range Rovers and other imports so is he telling everyone to trash their vehicles when they have issues? Bottom line is this man charged my mother over $400 for doing NOTHING. It DOES NOT take 2 hours to hook up a reader to a vehicle to get the error codes. That was a bunch of crap. The company basically received over $400 for doing ABSOLUTELY NOTHING! How many other women has this happened to?My brother just happened to come home from the Air Force and took her vehicle in to Range Rover. They were booked out, but the guy told him of another shop that works on Range Rovers. We took her vehicle there and was able to get it fixed for $2400. It's running Great!
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June 2023 by Anthony rolewicz
Hands down one of the best shops around for European cars. Nicole and Cassandra were awesome working with my warranty and dealership to get some service paid for. The technicians show you pictures of what they have found, not just tell you. Very knowledgeable. And they even have a loaner car so I could get the work done. Will be back to get the rest of my service done. Highly recommend!
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June 2023 by DARRELL WILSON
Can't say enough about Rolf's, Top Shelf Customer service, excellent technicians, extremely transparent. I would recommend to any and everybody. I'm so pleased, the absolute only place I'll take my Porsche for any repairs.Service: Auto maintenance
