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January 2024 by Carrie P.
Lakewood WA 100th street location. employees often rude and short, they don't answer their phones. they literally sigh and walk away when asking a question! they are the only pharmacy option we have. they are the worst :/
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January 2024 by Elaine B.
As pharmacies are closing more and more pharmacies are absorbing the burden of filling prescriptions, they are super busy and like all businesses, short staffed. It infuriates me to hear these trivial complaints, and probably from people who don't work. I have used this pharmacy for years and never had a bad experience. To the complainers - hope that this Rite Aid doesn't shut down and be thankful that someone there showed up for work.
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November 2023 by Caroline F.
I came in to get a flu shot with my 4 year old today and the staff was rude and unprofessional. My daughter was terrified and nervous as it was, and the staff "administering" the shot did not help whatsoever. the first lady helping us walked away saying "i can't do this." and the second guy came in and told us the same and that we needed to go to a pediatrician because they were ill equipped. are pharmacists not trained to work with kids? even the slightest bit of patience would've made this experience a tad bit better. please do yourself a favor and do not bring your kids here. I've been to this location before with different staff and had a completely different experience, same child. it's a shame your experience changes depending on who's on shift that day.
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August 2023 by Paul Olson
This location does not offer passport photos. A search for photos will show this location, but it should not be listed.
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May 2023 by Princess S.
This location racially profiles customers. They will follow you around the store and make sure you are not welcomed if you are not Caucasian.
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November 2022 by T Powell
I went for a passport photo. The clerk was nice but the picture was not the best. I looked kinda green. I went elsewhere for a better picture.
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August 2022 by Sean C.
I had a bad experience with a pharmaceutical tech, I'm not sure of the title because he was not wearing a name tag. He said his name was "Nick." My issue was that I checked on my prescription from my doctors on Monday. I was told it was not sent. Tuesday the 8th I called my doctor and they said they sent the prescription on Monday. I called again Tuesday and spoke to who was was admitted by him to be "Nick" that my prescription was not in and that it was on hold because they were not insured. I went to the store and spoke to Nick in person and asked him why I was not called and that I was good to pay for the prescription without it being insured. He said that "My phone number was not on file." I have received 2 phone calls from the store when my prescriptions are in, so that was a lie. I gave him my phone number, again, and told him I wanted my prescription. He said that I would receive a phone call. About 3 hours later I return since I did not receive a phone call and the store had less than 40 minutes before it closed for the day. I spoke to Nick again and he said that "it was on hold because it was not insured." I asked him why I did not receive a phone call since I gave him my number and asked him if he remembered me telling him that I was good to pay. He said it was an issue with "the system." I told him I needed my prescription and I waited about 15 minutes. I went to pay after asking for his name and he said it was "Nick" and that it would be on the receipt, which he did not give me. He had "issues with my debit card due to the chip reader" and questioned if I had cash, which I did not on me. I went to my bank down the road and got cash and returned to pay. "Nick" would not deal with me and the pharmacist apalogized for him, not Nick. I will not be receiving my prescriptions from that store anymore due to the lack of communication, lack of customer service nor regard of their patient's care and needs. "Nick" is a terrible employee and should not work in the healthcare field.
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June 2022 by Theresa M.
If I could give 0 stars I would! They will not answer the phone and have lost so many script's I can't count. I am NOT using them anymore. I've had it. Three weeks ago they lost an anabiotic script. I came all the way on a ferry, then drove to this pharmacy. Then they said they did not even get the script, which I called my doctor twice and they said they did send it. Now, they've lost the pain script that my doctor sent in and I have to go without it until tomorrow. My doctor has to re-send it to my Kaiser pharmacy on Steele Street. Do not use this Pharmacy! You will never get your Scripps, they will never answer the phone, they are just terrible!!!!
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May 2022 by Five O.
This is the absolute worst pharmacy I've ever used. They never answer their phones and they lose your prescriptions. Avoid this store at all costs! I've been trying to get my seizure meds transferred because I moved and thank god thought I wouldn't have to deal with this place ever again but they literally didn't send them to my new pharmacy. My new pharmacy tells me they can't get ahold of anyone in the pharmacy. When I try calling again nobody answers. I dialed the front of the store and asked to speak with the manager she took my call directly to them. The person was extremely rude and told me there was nothing to be done. I told them this isn't funny this is my seizure medication I have to take fix this send it to the pharmacy well we already sent it. Then put me on hold in the middle of speaking and then told me they'd send it again. Absolutely Zero help. I'll never use this place again. Don't go here. It's not worth the hassle and you'll probably never get your medication.
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February 2022 by Alyssa G.
I had scheduled a covid test at this location. Arrived 20 minutes early and the drive thru says closed due to staffing shortage. Okay I thought I'll just call. No answer. Just kept getting a beeping like the phone had been disconnected. So I waited at the drive thru honked and tried to wave a worker down. He looked right at me and walked away so I masked up and went inside. Got to the counter and shared that I had covid test scheduled. The worker with so much attitude told me it was going to be another 15 minutes or so because they were busy (one person in line but whatever I'm patient) and that I needed to go back outside because that's done outside at the drive thru. NO SHIT but your sign on the drive thru window doesn't say ANYTHING about waiting for someone to come test you. So either fix your phone or change your sign. AND DONT GIVE NICE CUSTOMERS RUDE ASS ATTITUDE. Like sorry everyone is busy and we ALL have jobs to do. I had no problem waiting but don't be rude AND make me wait.
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November 2021 by Kristal P.
If I had the choice of not giving any stars I would.... And I understand your short staffed and it sucks but the attitude was not needed... I went to the pharmacy to pick up my medicine like anyone else would... drive thru is closed due to short staff so I go in... waited in line for about 25 mins... it could have been worse but the thing that got my blood pressure up was that he could gossip with an employee who was "on break" and supposedly "doesn't work in the pharmacy " and when I told him I was here for pick up I got a very snippy "hold on" so future advice to this very heavy set man working in the pharmacy, the least you can say is "I'll be right with you." I don't even expect a "hi how r u" from anyone anymore as the pandemic is getting to a lot of us but please just get off the floor if your wanting to gossip.. customers come first...
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November 2021 by Judy M.
Store staff are friendly, but the pharmacy staff are not. Unfriendly and not helpful.
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June 2021 by Marc G.
I have been going to them for prescription for years even though I live in Tacoma I have had enough of this store I received a text saying my meds were ready and they are not he says another fifteen minutes which i don't have with a smart alex answer there is no compassion from workers in this location I went to this place because I like the employees well not anymore I am done
