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January 2024 by Austin Tokko
The workers were very nice but the service they provided was disappointing at the least. To start, the prices were very high compared to places we've been before, almost $100 for this visit. Not only did they fail to do as we had initially asked but left our pup looking unfinished and choppy. As an alternative to where we had been going before, this was a very unfortunate outcome.
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January 2024 by Rebecca Hamilton
My two dogs are not the easiest to get their nails trimmed. The grooming salon staff at Petco are always super kind, caring and compassionate towards my boys. I trust my dogs in their care.
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December 2023 by Fresh
Lakewood location: Great inventory in fishes; if your looking for answer and advice about aquarium and fishes, water parameters the staff is VERY knowledgeable and they are very kind and always willing to help.
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December 2023 by John
I had a hard time hunting the Greenies down all the way to the back of the store. I get they needed a whole half shelf…Just thought name brand would be closer up front.
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December 2023 by Saray E.
Worst Petco grooming don't waste your time, took my dog there a few weeks ago they caught him with the clippers, and I was never told anything until I was petting my dog and found out they gave me a full refund back. They did not want to see my dog again after that they got offended for what they did. They always have new groomers customer service is not not great. Someone said that they treat the dog's bad and I believe it. I would not recommend.
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December 2023 by Deborah M.
We were charged for a long haired med dog when she is a med short hair. Then petco charges a extra $5.99 per dog above the set grooming fee to pay for the materials like shampoo . We were quoted $36 and was charged at pickup $44. No clipping just brush bath n nails seriously. Beware of Petco and their price gouging. Two baths cost over $101
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December 2023 by Man U.
Just the worst. Go a couple blocks and go to Petsmart. I had to wait in line 15 minutes so a cashier could do a card. Pathetic customer service. I buy a 19.99 dog bed combo. No special sign, right by registers. I get charged 39.99 because I didn't give them a phone number. Will buy Orijen online and skip these azzhats
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December 2023 by Yvette Donde
I would put 0 if I could , the grooming section has always taken my dog in, he has always had a spot ok his nose that looks reddish and they took him last time without an issue. First they said they wouldn’t take him in because of his nose , I told the lady they had take him in before like that then she lied telling me oh but it looks worse today, when last time it wasn’t even her who saw my dog… I told her you wouldn’t know would you? And she proceed to say but I can sell you washing products to do it yourself.So after being lied they still expect me to buy ? What a horrible customer service , the part of them lying like I wouldn’t remember or questioning my intelligence is what bothers me the most
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December 2023 by Chris Gross
Placed an online order during the black friday sale, when I showed up to pick up my items, they did not have all the items I ordered in stock. This was not too big of an issue for me, but then they incorrectly refunded me for the missing item.
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November 2023 by Blanche Reese
No pressure at all. My presence was confirmed but no pressure. LOVED the sales associate in aquarium supplies. He was a GREAT HELP.
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September 2023 by Stephanie Riddiford
My dog has short hair and we are very easily able to bathe him. I book a grooming appt to have his ears cleaned, nails trimmed, expressed and all. Even pay extra for the nail buffing. So I was severely disappointed when picking him up, not only were his dew claws and back nails not even trimmed, his ears were not clean. He also seemed a bit traumatized acting in a way I had not seen before. I most definitely would not recommend Shelby the groomer, and would advise her to look for a job she may enjoy more and is capable of doing. Another groomer had to finish her work as she didn't even come out to apologize or take responsibility. Maybe you were having a bad day, but you have to own up to your mistakes. The cashier on the other side was apologetic and friendly, but I will never bring my dog to Petco again. A waste of not only my money, but my time.
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September 2023 by Saray Op
First time here. Usually go the the Tacoma location. Groomers are nice. Eleiyce (sp) works on the store side was not very nice. I asked if there was a bathroom and she did not look up while answering my question. I stood there for a few seconds to see if she would make eye contact with me. She did not. I then asked if she can show me where all the dog food were and she said it’s all along the back wall. This time she did look at me but was not happy to help with her grumpy face. Will not return to shop but will come back for the groomers.
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September 2023 by Angeline Stacy Rife
The manager was loud n rude, when I asked about product not being on the shelve! it was unprofessional! She's definitely not manager material! Wasn't calm n blamed the fact she had employees call out.. like so ? This is not my concern or my dogs who needed some antibacterial ointment ..
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September 2023 by Tess Guise
Absolutely wonderful employees and super knowledgeable. We go back with all our aquarium inquires. clean and well kept store
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September 2023 by Ess R.
Do not go here! Staffing has tremendously change and the service and level of pet knowledge isn't consistent. They guess what would be a good product. For the groomers! Do not take your pets there. Very unsatisfactory service. I've taken my dogs there in the past and just recently turn my dog away because he growled at the person who was trying to receive him. My concern is.... What did you do to him last visit? On another note, I've asked what type of dental, shampoo and cleaning products they use. Doing some research by visiting other grooming /pet shops, this place makes you spend high price on generic items they use for grooming your pets.. I would spend an extra 20 dollars for better service and products that would make my animal family happy. I won't be taking my pets back and will be shopping at a different place for my animals...