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August 2023 by Nicki Haxmeier
Moose & his staff went above and beyond to help me after my vehicle was stolen. They were responsive and communicative and extremely helpful in explaining the damages/costs/and options when servicing my vehicle. It is difficult to find trustworthy mechanics when coming from out of state, but I immediately felt comfortable with their staff and knew that they were being honest with me. If you’re deciding who to trust with your vehicle, I 100% recommend Moose’s.
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August 2023 by Carmen Pagelsdorf
They were amazing super fast and very fair price!! We even had an issue that we thought was something unfixed but they towed it back free and fixed something completely different free of charge. The workers are all so friendly and kind they have an amazing auto shop very honest people definitely go here before you get scammed by other auto shops!Services: Electrical
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July 2023 by Ke Coco Tang
Please avoid this shop, especially the JBLM community. I went there to fix a flat tire, took their recommendation to replace my rear brake pads, and not even 2 weeks afterwards my car started making a rattling noise. Took it to a Toyota service center for diagnostics, was told that my entire rear braking system needs to be replaced now due to damage that was previously not there before I went to the shop. I requested this shop cover the cost of the replacement, which they refused, insisting that they would only tow my vehicle back to see it for themselves "as a courtesy." They had no interest in seeing the diagnostic report or any documentation of the damage. The owner was condescending and dismissive over the phone throughout these interactions. As a female service member I've dealt with my share of disrespect, but it is particularly disappointing to receive it from the owner of a shop that otherwise seems to have so many other positive reviews.
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June 2023 by Gary Hundeby
The most honest and fairly priced shop I have ever been to. Even when I couldn't afford to get work done they gave me tips on doing it myself. These are genuinely good people and they deserve as much business as they can get.
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January 2023 by Kim L.
My car was leaking oil all over the place, so I brought it to the Moose auto tech on December 1st to have it fixed. I received a call from the Moose telling me that my oil cap was broken and my under belly needed to be replaced. When i went to pick up my car, the mechanic said what they had done to the car, which was replaced, the oil cap and the under belly, and that I was good to go. The mechanic also explained that they washed off as much oil as they could off of my engine and that the rest would burn off. I folded up my invoice and stuck it in my glove box, thinking that my car was fixed. 1 1/2 months later, my check engine light came on, which was January 22, 2023. I proceeded to check my oil because i could smell something burning under the hood of the car but the oil was completly gone out of my cars engine so I ran over to a auto store so that i could grab 2 quarts of oil to put into my car. At this point, my check engine light was still on, so i took the car back to Moses the very next day, January 23, 2023, so that they could fix it. As I'm trying to tell the mechanic what was going on with my car he cuts me off and proceeded to start arguing with me and telling me that I was told to get the engine power washed and brought back to get it checked. I told him no, I wasn't, and what he told me when I originally brought it in, which was I was good to go, and the rest of the oil will burn off. The guy said to me" well I don't know what you want me to tell you cause you were told to get the car engine power washed and bring it back but you didn't, good luck" and hung up on me. I arrived with my vehicle at Moose, and his whole attitude changed to a more positive one. Later that morning, I received a call from moose stating that my oil filter housing needed to be replaced. I then looked at my original invoice from December 1st and read that they knew that the oil housing filter needed to be replaced but only charged me for an oil cap and under belly and didn't replace the oil housing filter. Moose insisted on arguing that he told me to get it power washed and brought back. So i ended up getting an invoice from Moose so that I could take it to another auto shop so it could get fixed correctly. I received a call from the other auto shop saying that when they spoke to Moose, they asked him where did you get the part from for my car, and Moose told him from the dealer. The other auto shop told him that he was lying because that particular part from the dealer is way more than i was quoted, and they don't make aluminum oil housing filters. Moose then hung up on the other auto shop when asked again, "Where did you get this part from?" The auto shop said that they think he's getting the part from Amazon, yes folks you heard right AMAZON and not the dealership. I DO NOT RECOMMEND THIS PLACE BECAUSE YOU'LL JUST BE RETURNING AGAIN FOR THE SAME THING BECAUSE THEIR PARTS ARE COMING FROM AMAZON, WHY IS THIS PLACE STILL IN BUSINESS ANYWAYS? STAY away from this place if you value your car. WORST PLACE EVER!!!!!!
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September 2022 by Brett Lawrence
What can I say about the greatest mechanic shop in all of Pierce County. Moose and his team are the only people who I allowed to work on my vehicles for three years plus. Three vehicles later and he still the only man I would trust with my cars. There are three rules for life, don't get stuck behind a desk, find a honest wife and find an honest mechanic. If you were looking to fulfill at least one of those rules, look no further than Moose's AutoTech. This man is full of so much knowledge that you're almost guaranteed to never experience the same problem again once he fixes it. I truly believe that if he puts his fingers on a vehicle… The vehicle decides to fix itself lol. He is the pentacle of professionalism to the point where today, I call him more than just my mechanic, he became my friend and taught me about my own vehicle. Sound advice and a clean shop makes the experience of car trouble to be less troubling when you're around him. Special thank to Rob who will always manage to put a smile on my face. The atmosphere and the people in the shop just make you feel at home. If you are experiencing car trouble; Need custom work, need advice on upgrades, take it down to Moose.
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September 2022 by Jay Gallegos
I do majority of my vehicles repair and maintenance on my own but I had to take my truck to Moose’s for a misfire caused by a worn camshaft and other problems. I told moose I purchased a warranty when I got the truck and Moose called and fought with my warranty company on my behalf and got them to cover the cost to replace and repair everything I needed. I am very thankful for the quality of the work done to my truck.
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September 2022 by Cheyenne Hanson
My boyfriend went here a month ago to get the breaks changed and his belt fixed. We later went to a different mechanic to make sure everything seemed okay and it turns out the belt my boyfriend paid a lot of money for wasn’t fixed at all! This place completely scammed him. Don’t use these scammers. They take advantage of people especially soldiers.
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September 2022 by Rob M
Notified when I showed up 10 mins prior to a scheduled appointment that a 45-60 min AC Service would take several hours. With my lunch break being an hour, and I was ready to return a little bit late, I didn't have several hours to burn with my work schedule so I wasn't able to get my work done. Very unhappy. This was my 2nd visit to get a quick ac service done. 1st visit required that I make an appointment. 2nd visit was for my scheduled appointment and told by the shop front desk lady I wouldn't be able to be done for several hours! A quick Google search and 10 years experience in the auto service industry told me the service would take approx 45-60 mins.... :( Not Several hours as the lady at the front desk claimed. Why did I make an appointment if my appointment ment nothing?
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September 2022 by Mackenzie H.
Could not be more grateful for the staff at Moose's! We were on a road trip when our truck with our camper broke down. Some of the crew stayed late to ensure we figured out what was wrong and quickly fixed the issue so we could get back on the road. Big thank you to Cathy and Steven who were above and beyond kind to us (and our dog!) especially after we were stranded on the freeway for a few hours with no AC and in 90+ degree weather. Could not recommend them more, for going above and beyond in their service, especially in staying late to help us during a holiday weekend!!
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August 2022 by Sarah C.
Mr. Raymond "Moose" Weatherford is a shotty evil Businessman, who will reap what he sows, and I will tell you why. My dad, who literally JUST lost his wife, brought her car in for repairs on warranted parts. (I am posting this on behalf of my dad as he is "old school" and does not do computers and I want everyone to know about MOOSE and how they practice business. When I use the word MOOSE I mean Moose Auto Tech and any of it's employee's. When I use Moose I mean the person known as Raymond "Moose" Weatherford. Upon retrieval of the vehicle my dad asked twice for paperwork and was denied with the response being they were short staffed and couldn't provide it. My dad left MOOSE and noticed a crack in the windshield, he immediately turned around to ask MOOSE what happened to his windshield. My dad went into MOOSE and asked what had happened to his windshield, there was a crack that was not there when he dropped it off. One of the employees directed my dad to Moose's office. My dad asked what happened to my windshield, there is a crack that was no there when I dropped it off. Moose replied with well there was already a chip and it was really cold last night. Basically insinuating that there was a frost that then caused the chip to spiderweb out. First it was NOT cold enough to freeze. Second there is no web effect, that usually occurs when a chip freezes then cracks in this manner. The lead technician, Steve, even admitted that he didn't notice the crack until he test drove the car, after the repairs were made. They test drove the car before the repairs were made. Steve didn't notice the crack then because there was no crack. Then Moose tells my dad that he has a guy that does glass and would give him a deal on the windshield. My dad got an uneasy feeling like he was trying to be swindled and knew that Moose was not going to take responsibility for what occurred in his shop just by his demeanor, body language. It is usually BEST PRACTICE when people drop off vehicles to note existing damage so situations like this don't occur. It is usually BEST PRACTICE to have a means to protect your business, not this day. My dad didn't think too much of it because he has been going here for years and has never had a problem, now he wishes he would've insisted on some type of paperwork when he dropped the car off and when he picked it up. Moose's response and reaction was very disappointing coming from a business person. When I called to speak to him on the phone he tried to give me the same story about the cold but then I told him that I know it takes a real freeze to crack a chip in a windshield, then he redacted and said he never said that. He explained to me that they normally don't give paperwork on warranted items. OK?... I asked him if a patron requests paperwork do you provide it, he said usually not on warranted parts but he would create paperwork for it. That was not offered to my dad and he asked for paperwork twice. Then Moose admitted that Steve, his lead technician informed him that the crack was not there before. So I then asked him about his lead technician Steve. Steve even admits there was no crack in the windshield, he must be lying then? Moose said he was not responsible for it. Moose said he was not responsible for it even if the crack happened when his technician test drove it. There was already a chip in the window. Moose then hung up on me. Correct there was a CHIP, not a crack. Even after the LEAD TECHNICIAN admitted to no crack before Moose still denied responsibility. This person, because I cannot call him a man. A man, especially business man would be accountable and responsible for what occurs in his place of business. NOT Moose. Moose did try to call back and talk to my dad, why? Moose stated he wasn't responsible. Moose is a BULLY and my dad had no desire to get on phone to be bullied and talked to how this business person talked to me. And I have no doubts that his business is already suffering which is why he is tryi
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July 2022 by Brad M.
Can I leave a 50-Star rating???? Honesty, Quality, Service. What more do you want? My son's car broke down so we took it to a national tire chain. Quoted us $1,900. Called Moose and got a very different answer. The national chain tried to convince us the entire cooling system should be replaced. We towed it over an hour to Moose. Out the door for less than $300 and it's running great. These guys are THE BEST!!!!
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June 2022 by Justin B.
So I thought I needed 2new tires I left my car with them got quoted a good price.not to long after dropping my car off received a phone call asking why I needed new tires all my tires are 85% tred.so I let him know there was a nail in front tire and then they just patched it up and everything was all good.this place is very nice they could of just replaced tires and called it a day but they are an honest shop and I will recommend them for service...
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June 2022 by Troy M.
Do not trust these guys they lie straight to your face. I had an appointment to get a lift kit installed on my truck they said oh no problem just bring it in before we install it so we can look at it made the appointment ordered the parts got the parts the day before install called them to verify my install and they said they would not be willing to do it after I had already paid for the equipment didn't even give me a chance to bring it by to take a look at it before they installed it. Very poor outfit will never ever recommend this company. They really not are not even worthy of the One store take your business elsewhere.
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April 2022 by Bogdana Ries
We needed an inspection on Saturday and they took us in even though they were closing in 40 min. Wonderful customer service and clean nicely made place with comfy area to sit in and grab snack! Great job!! Would definitely recommend this place to anyone needing to service their car!Service: Vehicle Inspection